LeSaint: Thank you for this thread - in fact I wanted to start one similar on my own, but I haven't seen how to start a thread on Nairaland. Maybe I am not yet qualified.
Anyways, I have no experience with Jumia, but I have dealt with Konga since last Thursday night, before the "Fall Yakata". That night I ordered a lcd tv, and it's now six working days since then, and nothing has happened. Website says "Track your Order", but I dont see anything except "Verified Interswitch". It has been like that since last Friday. Call them, they 'll simply say my order is yet to ship, and can't offer any more info.

I also ordered the Huawei Ascend W1 for N10,500 last Friday. I must have been among the first to order at that price because it remained at that price thru out Monday. On tuesday they posted a N12k price for it. Today Thursday, I got a brief email saying order cancelled, item unavailable!
They 4got to mention the money I already paid for it!

same experience as mine.

they have been claiming interswitch declined since monday.

We exchanged correspondences and they flashed me and when i called back,i was informed my payment was just confirmed this morning and huawei ascend i ordered for is out stock.even if i have issued a cheque,it would have cleared since Tuesday afternoon,because i paid thru my card at 9:50am monday.

I asked them to do a mail to that effect (as evidence incase of inquiries).

I am giving them 24hrs ultimatum to make refund anyway.



The main areas they fail woefully are; (1) in the inventory management - it should be a simple matter to auto-update stock as orders are placed, so that you dont tell somebody who has paid that you are out of stock. Imagine the resources involved in resolving tens if not hundreds of such situations.

(2). in order processing; they promised delivery within 5 working days. But 5 days will come and go without delivery. Worse still, you dont receive any information, even when you go out of your way to seek it either on the portal, or by calling them up. There are many other subtle ways you get the feeling that these guys can't give you reliable services.

I have had many years experience ordering stuff all over the world, including of recent, China, both personal, commercial and industrial items, so I thought if some Nigerians have mustered the courage and resources to start a mail order business right here, why not give them a try. I guess I 've been too optimistic and too quick to trust our Naija.
I 've read some positive testimonies, but quality has to be systemic, not a few flashes in the pan.

@Mods; I wish you could make a thread of this my post. So many people may be in the same boat.

LeSaint: Thank you for this thread - in fact I wanted to start one similar on my own, but I haven't seen how to start a thread on Nairaland. Maybe I am not yet qualified.
Anyways, I have no experience with Jumia, but I have dealt with Konga since last Thursday night, before the "Fall Yakata". That night I ordered a lcd tv, and it's now six working days since then, and nothing has happened. Website says "Track your Order", but I dont see anything except "Verified Interswitch". It has been like that since last Friday. Call them, they 'll simply say my order is yet to ship, and can't offer any more info.

I also ordered the Huawei Ascend W1 for N10,500 last Friday. I must have been among the first to order at that price because it remained at that price thru out Monday. On tuesday they posted a N12k price for it. Today Thursday, I got a brief email saying order cancelled, item unavailable!
They 4got to mention the money I already paid for it!

same experience as mine.

they have been claiming interswitch declined since monday.

We exchanged correspondences and they flashed me and when i called back,i was informed my payment was just confirmed this morning and huawei ascend i ordered for is out stock.even if i have issued a cheque,it would have cleared since Tuesday afternoon,because i paid thru my card at 9:50am monday.

I asked them to do a mail to that effect (as evidence incase of inquiries).

I am giving them 24hrs ultimatum to make refund anyway.



The main areas they fail woefully are; (1) in the inventory management - it should be a simple matter to auto-update stock as orders are placed, so that you dont tell somebody who has paid that you are out of stock. Imagine the resources involved in resolving tens if not hundreds of such situations.

(2). in order processing; they promised delivery within 5 working days. But 5 days will come and go without delivery. Worse still, you dont receive any information, even when you go out of your way to seek it either on the portal, or by calling them up. There are many other subtle ways you get the feeling that these guys can't give you reliable services.

I have had many years experience ordering stuff all over the world, including of recent, China, both personal, commercial and industrial items, so I thought if some Nigerians have mustered the courage and resources to start a mail order business right here, why not give them a try. I guess I 've been too optimistic and too quick to trust our Naija.
I 've read some positive testimonies, but quality has to be systemic, not a few flashes in the pan.

@Mods; I wish you could make a thread of this my post. So many people may be in the same boat.

pearlworth:
@omoharry and rubi96. You have described jumia perfectly. My first stint @ online shopping was with jumia n I hated myself. I had to stylishly return one of their blouses which was so light n substandard (I could use the blouse to sieve pap). To collect my refund was another pain.

It was at that point that I gave up on online shopping