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10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions - Phones (2) - Nairaland

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Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by EzeeBookings(m): 3:16pm On May 20, 2016
Funny but quite true.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:17pm On May 20, 2016
you can't really blame these guys though... i've experience in customer care but never worked for telecommunications though.. but i must admit telecom CC are quite robotic without feelings but they are not the cause of the problems but u guys call and start insulting them and their family.. they would definitely feel sad, most of them are even contract staff with very little pay not up to N50k.

in our own company tho our calls are evaluated, u cant even tell a customer shit like them telecoms do.. and u must be emphatic to the core with clear and correct resolution

1 Like

Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by 2oby: 3:17pm On May 20, 2016
Very true n annoying. Sometimes u just feel helpless n wanna cry after talking to dem. Especially MTN.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by damola311: 3:17pm On May 20, 2016
Those are MTN features
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Mczigx(m): 3:17pm On May 20, 2016
I experiencd no 3 yestaday dey charged more dan d normal amount n mtn zone....d guy didnt gv me a substantial reasn nd i shtd at im nd he was lyk 'Ogbeni are we quarelin'.... .believe it@ur own peril
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Nobody: 3:18pm On May 20, 2016
One time I called Customer care (who else, Emptyhen undecided) and they didn't respond.



And so what did I do?? I called 622 and reported their ass to NCC.angry



THEY called me 45 minutes later gringrin
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by infocabal(m): 3:19pm On May 20, 2016
even me too oh ..Admin pls make this thread front page = https://www.nairaland.com/3102535/corruption-mtn-secretly-removes-subsidy-too
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Mediapace: 3:20pm On May 20, 2016
Pm him TO correct it before haters start bashing you cheesy
tosyne2much:
Be like say na afternoon sure pass today cheesy


Btw, Lala no even let me correct my errors b4 him rush move am to FP.. Chaiii e pain me small oooo.. ** Life instead Line ** cheesy
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by sleekman(m): 3:20pm On May 20, 2016
Ah Op u dey learn. Glo CS will tell u that its ur Chinese handset.
Sometimes they'll say u subscribed for it and they can see ur subscription SMS.
I called d customer care CC to ask them to stop sms on my line and they did. When they started their rubbish on my other line I asked them to do d same thing by stopping d sms service. They told me that can only be done for postpaid customers. When I told them how d SMS service on my other line which is a prepaid line was stopped d idiot now added back my sms service on d previous prepaid line. They are stealing from us while conniving with Buhari's fantastically corrupt govt. I called back to complain and was told its impossible to stop SMS service on my phone. When I told d CC to look through my records and see that it was stopped recently she just kept on maintaining its not possible to stop SMS service. Thieving bastards. I believe d CC guys are adding and compounding d problem.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Kowor(f): 3:21pm On May 20, 2016
6 is specially dedicated to Mtn.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by okuneddie(m): 3:22pm On May 20, 2016
see how tosyne2much open call center agents yansh......its either u always call them or maybe u one of their female staffs broke ur heart.....all true sha, nice one

1 Like

Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Bsquared(m): 3:23pm On May 20, 2016
In fact this has been happening to me.Just this morning i observed the sum of 30 naira was deducted from my line.when i called the customer care line,the guy told me it was because i had subscribed to a a news sms alert. my response- ME KE! abeg deactivate it immediately!
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Phoenix001(m): 3:23pm On May 20, 2016
True
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by dammieco(m): 3:25pm On May 20, 2016
Number 5 almost tore my intestine
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 3:25pm On May 20, 2016
Mediapace:
Pm him TO correct it before haters start bashing you cheesy
Bashing ke? I no dey send at all ooooo cheesy
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by vbnn(m): 3:26pm On May 20, 2016
Not all are true though.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by ever811(m): 3:28pm On May 20, 2016
money was deducted from the 100 naira I loaded on my phone by midnight.the following moni I called customer care,. she tasked if I made any call by 1am I said no,she asked if i live alone or if my babe spent the night at my place,I told her,that's a grievous accusation on my babe she then told me to hold on after 1 minute she was back with a shock,that they hv found out that witches nd wizard ar making calls with my phone,nd they are also using my data to watch and download movies on YouTube,that's all I could remember until the next day when I regain consciousness in the hospital..thank you for this information..

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Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 3:29pm On May 20, 2016
dammieco:
Number 5 almost tore my intestine
The thing funny shey? cheesy
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 3:31pm On May 20, 2016
ever811:
money was deducted from the 100 naira I loaded on my phone by midnight.the following moni I called customer care,. she tasked if I made any call by 1am I said no, she asked if i live alone or if my babe spent the night at my place, I told her,that's a grievous accusation on my babe she then told me to hold on after 1 minute she was back with a shock,that they hv found out that witches nd wizard ar making calls with my phone,nd they are also using my data to watch and download movies on YouTube,that's all I could remember until the next day when I regain consciousness in the hospital..thank you for this information..
Bwahahahahahahaha roflwkmd lmao cheesy This is the most hilarious comment I have read today.. See as my guys dey look me as I dey burst laf cheesy
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by LEXYCOM: 3:31pm On May 20, 2016
I waited on queue for 30min to call MTN customer care to lay complain.....they finally picked only to be told to call back with the excuse that the application needed to run a check was not responding.......my bat3 got low after the call and fone went off....nepa no gree bring lite that nite and it cause a fight btw me and my babe because she thinks I intentionally switched off my off and she left me...........mtn, see wetin una cause me.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Mediapace: 3:33pm On May 20, 2016
Ai don say my own o,find one helmet
tosyne2much:
Bashing ke? I no dey send at all ooooo cheesy
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VampireeM(f): 3:34pm On May 20, 2016
wristbangle:


Yes customers are liars but speaking as once telecom CCR, the kind of lies we cook for our customers is appalling. Anyway I blame the telecom coys because they give ridiculous call target per shift. To pick 160 calls within 7hours or 200calls for a night shift is kiling dear.


Lol.. no time oo.. Omo, that target fit lower your KPI wella.. sincerely, Nigerian customer service sector is something else.. I feel CCA shld always try their best to help the customer no matter what

1 Like

Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Ranchhoddas: 3:37pm On May 20, 2016
What I dislike about them is the 'yes sir,yes sir, sorry sir, thank you sir,have a nice day sir' that they put at the end of every statement. Very irritating stuff.
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Strawman: 3:38pm On May 20, 2016
One day sef, I carried one Etisalat sim card I hadn't used in about a week or so. I said before I recharge this sim card, lemme just call them to clarify if maybe I had borrowed in the sim card before and if I still have outstanding debt, cos I couldn't remember.

Na so one wretched agent answered me, her voice was now sounding as if na fight we dey fight. I simply asked for the code that I'll dial in order to know if I have outstanding debt on my line. Na so she give me one kyn code like that.

As I dial am, funny enough, I realised that the agent gave me the code to borrow N2000 angry

I called back and they said they're sorry there's nothing they can do about it, that I must pay it to clear the debt angry

Before I could furiously hang up, I heard the agent tell me "One more thing..."

na so I listen well, thinking hope still dey to solve the problem.

Next thing I heard was "Please tell me the state and local government that you are calling from"

angry

3 Likes

Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by wristbangle: 3:38pm On May 20, 2016
VampireeM:



Lol.. no time oo.. Omo, that target fit lower your KPI wella.. sincerely, Nigerian customer service sector is something else.. I feel CCA shld always try their best to help the customer no matter what

Yes I know. QA go dash u Zero call upon insult from customers. Call centre job is one of the worst jobs in this country.

2 Likes

Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by Ranchhoddas: 3:39pm On May 20, 2016
SirWere:
One time I called Customer care (who else, Emptyhen undecided) and they didn't respond.



And so what did I do?? I called 622 and reported their ass to NCC.angry



THEY called me 45 minutes later gringrin
For real?
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by jerrydelight(m): 3:40pm On May 20, 2016
Israel5:
Pls hw cn i stop dis unnecessary adverts nd phone calls frm ntwrk. I used d codes nd then there's an option of type 'stop'(smethng like tht) to opt out bt i culd only type wit numbers. Im using a Nokia C2 btw. #laff me. Ur biz.
press and hold the # key
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VickyRotex(f): 3:40pm On May 20, 2016
rawtouch:
that's how I called one evening and the person that picked was in a noisy place I could hear some1 at the background ask guy ur beer cold? smh

lmaooo! Are you for real? Or you're exaggerating?
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by nenergy(m): 3:43pm On May 20, 2016
Deductions are avoidable!

Read: www.nairaland.com/1382928/tip-gsm-users-how-prevent
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by VickyRotex(f): 3:44pm On May 20, 2016
STARSHYNE:
One CRS asked why I always on my data

lmaoooo!!! cheesy See question! cheesy cheesy
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by tosyne2much(m): 3:46pm On May 20, 2016
VampireeM:



Lol.. no time oo.. Omo, that target fit lower your KPI wella.. sincerely, Nigerian customer service sector is something else.. I feel CCA shld always try their best to help the customer no matter what
I still find it difficult to believe that someone is expected to receive up to 150 calls in 7 hours shocked
Re: 10 Excuses Call Centre Agents Use To Deceive Customers For Fraud Deductions by STARSHYNE(f): 3:47pm On May 20, 2016
VickyRotex:

lmaoooo!!! cheesy See question! cheesy cheesy
Very ridiculous

1 Like

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