The Guaranty trust bank Contactcenter is not without it challenges in terms of working condition and the remuneration from inception just like every other organisation where contract staff make up the bulk on their work force. And who can blame these business owners since the country’s leadership, both the executive and the legislative arm do not care about her citizens hence business owners exploit the situation, pay you peanut while they ride you like slaves. The shameless leaders even parade statistics of inhuman jobs endured by countless Nigerians who helplessly hope someone would care enough to speak for them one day.


But when those managing the Guaranty Trust bank contact center (Bolaji Lawal(Group head) Ajibike Ijoma (Manager) and Omolade Abogunrin (Assistant Manager) and their foot soldiers) think its their right to treat family men and women who had humbled themselves in the face of economic reality with such impunity, then someone needs to stop them.  The introduction of the Indians into GTB management system had made me realise the definition of slavery Mentality. Yes, they are taking advantage of the current economic crisis to turn the contract staffs into glorified maids in ties and gown who you chained with rules, but please, trample on us with respect. It is all we ask for, give us the respect we deserve as human, even house maids deserve a level of respect.


You changed our working condition four times within the last 12 month without notice and we have not complained.


Our office space was relocated from Opebi to Lekki and promised us a staff bus. You provided four 14 sitter bus to cater for over 200 staffs at the time and withdraw two buses claiming the drivers resign. Leaving over 240 people to fight for a sit in two 14 sitter bus and Ajibike do not fail to remind us everyday that the bus is a privilege which can be withdrawn at any time. We never complained.


You made us work nine and half hours shift for a standard 6 hours shift job and made to close at 8:30pm even though we are under paid and we still have to struggle to get a bus to our various destinations which become increasingly difficult at night along the lekki epe axis, yet we did not complain.


We are made to work extra one hour if we are 10minutes late and have pre-informed our supervisor, And if we are unable to reach our supervisor to pre-informed them of running late, we are handed extra two hours extra even if we are only 10min late. Hence people run to the office In the rain, drenched from head to toe and would still have to endure the effect of the air condition on their wet body. Meanwhile yourself and your team leads (Gtbank staffs) could come to work later and be welcomed with smiles even though you have your private vehicle.


You control our health in spite of the inhumane working condition you have subjected us to. We can only call in sick for a single day without a doctor’s report if not you will pay back your sick days, get a memo (query) and have your salary deducted. You are asking people without Health Insurance from their employers to present a Doctors report for every form of sickness. Goddess Ajibike sent a committed and highly skilled agent packing for being ill even though she produced her doctor’s report? She claims she (the Agent) falls ill too often, I remember we are simply contingency staff and we could be disposed of faster than lawma pick up your trash.


You make us the scapegoat for the slaughter for any customer rated issue for which we have no fault, we even condone the act. ‎You introduce several unfriendly policies on customers, they got angry and bombard us with calls, we try our best to calm them down, call traffic will automatically get high due to insufficient agents, and at the end of the day we get extra hour as punishment for call drop due to high call traffic. This is the height of injustic.

We are made to work for 9hours 30 minutes on every festive period, Christmas, New Year and all public holiday without any form of reduce hours, make up time off or remuneration but these you do for your own staffs (GT staff).  And to make matters worse she woke up one morning and introduced an irregular shift pattern which is harmful, manipulative and wicked, without any recourse for the health implication of such. To further aggravate the already bad situation, work schedule for a new week is released between Friday evening and Sunday of the concluding week, making it impossible to plan your schedule. Secondly we only have two irregular days off each week, without public holiday and festive rights so why reduce our 48hours of rest to approximately 30hours.

Could anyone imagine that almighty GTB contactcenter only give 3 bottles of dispenser water per day for over 200 agents. Knowing fully well that our job is about talking and talking. And am very sure none of us is bathing with the water. 


The latest of these barbaric acts is Ajibike dishing out extra 30mins and 40mins respectively to the entire inbound agent at will for no just cause, other than the fact that no one could challenge her or stop her. She claims she does it because we have drop calls but that is a lie. The first few times she did, we receive statistical data from the external consultant at the contactcenter showing call data. The reports show that over 100% of projected call inflow was picked while drop calls were from the excess call above call traffic projection. she makes us work extra hour to clean up her mess which she created by under projecting the call traffic.


We at the contactcenter are not asking for too much all we are saying is TREAT US WITH RESPECT. You are not better than us, you are only privileged. And all your brag that you could never need any of us outside the contactcenter is not true, do you know how I know this? Because you are not God, you are just human, nothing more.

This contact agents handles the customers most sensitive information, we have access to every vital details of customers, over the years we have proven our loyalty and honesty. Treating us like a slave is like exposing your customers fund to a very high risk. Sir Segun Agbaje (CEO) needs to act fast before it become a story that touch.

I miss two people in GTBank, late Tayo the former CEO and Uwem the former contactcenter manager. Please do not destroy their legacy


Best regard.
Concern GTB contract slave(staff)

There is this woman as well, she is the TSG regional coordinator.
Its so sad that we are just loyal to the wrong set of people. I remember when she wanted to introduce weekend and public holiday atm duty to T.O's, they had to stop all T.O's group email discussion then so that people will not have one voice.

What they (the management/core staff) don't know is that the transaction officers and marketers market their c.vs' more than the bank's product and services.
There was one time an operation head called us riff-raffs, that day the giant in my David rose up but just couldn't strike the goliath of an Operation's head that made the statement.

I thank God for bringing me out anyway sha.

Let them know this: loyalty without reward is slavery, so learn to reward your loyalist.

we caused it

why. why can't our youths see the light.
OK let me share with you how to make over 100k monthly as your own boss
this is no advert but part of my social responsibility.

I would advice you job seeking graduates to register and become agent of a reputable mobile money company.
then look for areas with high banking needs and active businesses.
don't worry about capital,
don't worry about security. leave all that to the company.
a young lady begged me once to help secure a Job. I registered her as a fortis mobile money agent and today,she earns an average of 60k monthly.
don't despise days of little beginning or sell your youth for peanut salary.
like I said this ain't no advert . God bless your hussle

edited

for the purpose of those willing to know more. please Google financial inclusion in Nigeria.
also google fortis mobile money
Google agency banking
make sure to contact us from the address on the site. I will be waiting for you on the other side.

Gt

Gtb !! Most OVER-RATED Bank In Nigeria

too bad

finally am among the first to comments.. hehehehehe

hmm...am here still mourning for my #3000 which gtbank failed to refund to me after the atm i used refused to dispense my cash..


Na thunder go fire them aswear

Can you imagine this? I hate GT Bank. Their branches are usually too over-crowded. Even with that, you still see minions in orange T-shirt, on the road, with forms, almost trying to force pedestrians to open accounts. Open account where? In an already saturated bank? Are the already existing customers not enough? I think the CBN needs to do something about this. You could mistake the newly built GTB on New Road Ipaja for a marketplace. The ATM gallery is worse. People have fainted on the queue.

After all that, now this- open daylight oppression. May God help our fellow citizens.

arch3typ3:
The Guaranty trust bank Contactcenter is not without it challenges in terms of working condition and the remuneration from inception just like every other organisation where contract staff make up the bulk on their work force. And who can blame these business owners since the country’s leadership, both the executive and the legislative arm do not care about her citizens hence business owners exploit the situation, pay you peanut while they ride you like slaves. The shameless leaders even parade statistics of inhuman jobs endured by countless Nigerians who helplessly hope someone would care enough to speak for them one day.


But when those managing the Guaranty Trust bank contact center (Bolaji Lawal(Group head) Ajibike Ijoma (Manager) and Omolade Abogunrin (Assistant Manager) and their foot soldiers) think its their right to treat family men and women who had humbled themselves in the face of economic reality with such impunity, then someone needs to stop them.  The introduction of the Indians into GTB management system had made me realise the definition of slavery Mentality. Yes, they are taking advantage of the current economic crisis to turn the contract staffs into glorified maids in ties and gown who you chained with rules, but please, trample on us with respect. It is all we ask for, give us the respect we deserve as human, even house maids deserve a level of respect.


You changed our working condition four times within the last 12 month without notice and we have not complained.


Our office space was relocated from Opebi to Lekki and promised us a staff bus. You provided four 14 sitter bus to cater for over 200 staffs at the time and withdraw two buses claiming the drivers resign. Leaving over 240 people to fight for a sit in two 14 sitter bus and Ajibike do not fail to remind us everyday that the bus is a privilege which can be withdrawn at any time. We never complained.


You made us work nine and half hours shift for a standard 6 hours shift job and made to close at 8:30pm even though we are under paid and we still have to struggle to get a bus to our various destinations which become increasingly difficult at night along the lekki epe axis, yet we did not complain.


We are made to work extra one hour if we are 10minutes late and have pre-informed our supervisor, And if we are unable to reach our supervisor to pre-informed them of running late, we are handed extra two hours extra even if we are only 10min late. Hence people run to the office In the rain, drenched from head to toe and would still have to endure the effect of the air condition on their wet body. Meanwhile yourself and your team leads (Gtbank staffs) could come to work later and be welcomed with smiles even though you have your private vehicle.


You control our health in spite of the inhumane working condition you have subjected us to. We can only call in sick for a single day without a doctor’s report if not you will pay back your sick days, get a memo (query) and have your salary deducted. You are asking people without Health Insurance from their employers to present a Doctors report for every form of sickness. Goddess Ajibike sent a committed and highly skilled agent packing for being ill even though she produced her doctor’s report? She claims she (the Agent) falls ill too often, I remember we are simply contingency staff and we could be disposed of faster than lawma pick up your trash.


You make us the scapegoat for the slaughter for any customer rated issue for which we have no fault, we even condone the act. ‎You introduce several unfriendly policies on customers, they got angry and bombard us with calls, we try our best to calm them down, call traffic will automatically get high due to insufficient agents, and at the end of the day we get extra hour as punishment for call drop due to high call traffic. This is the height of injustic.

We are made to work for 9hours 30 minutes on every festive period, Christmas, New Year and all public holiday without any form of reduce hours, make up time off or remuneration but these you do for your own staffs (GT staff).  And to make matters worse she woke up one morning and introduced an irregular shift pattern which is harmful, manipulative and wicked, without any recourse for the health implication of such. To further aggravate the already bad situation, work schedule for a new week is released between Friday evening and Sunday of the concluding week, making it impossible to plan your schedule. Secondly we only have two irregular days off each week, without public holiday and festive rights so why reduce our 48hours of rest to approximately 30hours.

Could anyone imagine that almighty GTB contactcenter only give 3 bottles of dispenser water per day for over 200 agents. Knowing fully well that our job is about talking and talking. And am very sure none of us is bathing with the water. 


The latest of these barbaric acts is Ajibike dishing out extra 30mins and 40mins respectively to the entire inbound agent at will for no just cause, other than the fact that no one could challenge her or stop her. She claims she does it because we have drop calls but that is a lie. The first few times she did, we receive statistical data from the external consultant at the contactcenter showing call data. The reports show that over 100% of projected call inflow was picked while drop calls were from the excess call above call traffic projection. she makes us work extra hour to clean up her mess which she created by under projecting the call traffic.


We at the contactcenter are not asking for too much all we are saying is TREAT US WITH RESPECT. You are not better than us, you are only privileged. And all your brag that you could never need any of us outside the contactcenter is not true, do you know how I know this? Because you are not God, you are just human, nothing more.

This contact agents handles the customers most sensitive information, we have access to every vital details of customers, over the years we have proven our loyalty and honesty. Treating us like a slave is like exposing your customers fund to a very high risk. Sir Segun Agbaje (CEO) needs to act fast before it become a story that touch.

I miss two people in GTBank, late Tayo the former CEO and Uwem the former contactcenter manager. Please do not destroy their legacy


Best regard.
Concern GTB contract slave(staff)

You wont last too long in this movie.Here's my advice get a loan from your bank.Start a biz and start repayment in bits while still working.

When the business stabilises quit.

Nothing like working yourself.

I picked a paper and checked how much i made from working from mymself yesterday damn i smiled.I was proud of myself

GTBANK eh

haba

I don't mean no disrespect but DEM TIE UR SOUL TO THAT JOB? Even Chinese slave workers dey escape even with d risk of getting killed......... Unnle and aunty office work is not by force ooo!

oh what a wicked world.
May God of Heaven demote this forms of wickedness in high places

Tayo Aderinokun must be turning in his grave at what his successors are turning GTB into

very sad.

as expected the chopped shoe 'entrepreneurs are on the thread to sell their fake gospel of 'self employment'

corrected

This is terrible.
The Federal Ministry of Labour and Employment is just being useless. They should have enforced policies to coordinate the relations between employees and their employers. Not forgetting the working conditions. But they are just like most useless and decayed systems in Nigeria.

Y

g

Anything contract staff is slavery in disguise... its totally against labour laws...I won't blame business owners since the Executives and the legislatures who are to fight for the populace have got an "I don't care" attitude towards us...Its everyman for himself and its totally bad

Take heart. Dom't look for you employee for salvation, depend on yourself and the God you serve.

Part of being a contract worker is that if you make a mistake, it is not the bank that is held responsible but you as an individaul. So know that your service is dispensable and their are over 50 people that would gladlly take this your shitty work. That is just Nigeria. Sorry.

ok

Oh God! I still wonder why ppl run away from multi level marketing, n take damn job, working as slaves. With multi level marketing, u live ur life to the fullest, travel wen ever and still a millionaire. Alliance In Motion has set up this wonderful system for ppl to get rich within 6 months and turn to millionaires within a year. Ppl still run away from becoming rich because they are don't want to decide to own their lives n are ok in der comfort zone.

One thing u have to know, the rich will continue getting richer!!!!

Alliance In Motion, making millionaires since 2014!!!

oma se o

pls wats the salary scale for customer care consultants .....am about to take up an appointment with of this fast growing banks in Nig.
pls I need an answer
thanks

This is touching...

Following

resign and stop complaining. if u were d bosses u wud do same. as far as am concerned its beta to b jobless dan being a contract staff

How long will this continue in Nigeria?

Contract staff for bank operations, contract staff for bank call centres and contact staff for telecom companies keep on complaining about this same issue. Especially these call centre agents, I have heard about the huge hearing health risks on the job and all, but they are still treated like trash.

Tomorrow NLC would ask that Nigerians should go on strike to fatten their fat pockets over fuel hike when its core issues like this which they should be protesting over and seeking adequate measures to withdraw licences of companies engaging in such.

In other countries jobs like this are done by people with high school diplomas, but because of the high level of unemployment over here you see 2:1 University graduates doing such jobs in suffering.

Its so sad that foreigners come and bank on the sorry state of unemployment here, they slap people around knowing they'd rather take being slapped around than being unemployed and dying of hunger, how sad!