Puresolutions:



You wont last too long in this movie.Here's my advice get a loan from your bank.Start a biz and start repayment in bits while still working.

When the business stabilises quit.

Nothing like working yourself.

I picked a paper and checked how much i made from working from mymself yesterday damn i smiled.I was proud of myself

My dear brother no bank wants to give loan to a starter ,quote me NO BANK but all I can do I pray dat Almighty God will connect them to their helper because it's only God who can do it .As now in d country anyone that give u #10,000 in dis present economy situation is just God

soberdrunk:
I don't mean no disrespect but DEM TIE UR SOUL TO THAT JOB? Even Chinese slave workers dey escape even with d risk of getting killed......... Unnle and aunty office work is not by force ooo!

If he doesn't work there, what will he eat? Or will you start feeding him for free?

Eyah.... If they were fulltime staff working with you guys....ur story wud hv been better


Sorry guys

Raydos:
i thought gtbank is the best bank until one day, when they showed me shege! ...... i want to recharge my phone acct balance with 2000naira, so i dial the normal *737# but it wasn't going through, and i re-dial it the second, and third time - but the problem persist, so i quited it - after 5minutes i received a message from gtbank that my account has been recharged with 6000 - i shouted mo gbe ooooooh, i only requested for 2000,,, if you see how i dey cry that day

laff wan kill me die ooo.

arch3typ3:
The Guaranty trust bank Contactcenter is not without it challenges in terms of working condition and the remuneration from inception just like every other organisation where contract staff make up the bulk on their work force. And who can blame these business owners since the country’s leadership, both the executive and the legislative arm do not care about her citizens hence business owners exploit the situation, pay you peanut while they ride you like slaves. The shameless leaders even parade statistics of inhuman jobs endured by countless Nigerians who helplessly hope someone would care enough to speak for them one day.


But when those managing the Guaranty Trust bank contact center (Bolaji Lawal(Group head) Ajibike Ijoma (Manager) and Omolade Abogunrin (Assistant Manager) and their foot soldiers) think its their right to treat family men and women who had humbled themselves in the face of economic reality with such impunity, then someone needs to stop them.  The introduction of the Indians into GTB management system had made me realise the definition of slavery Mentality. Yes, they are taking advantage of the current economic crisis to turn the contract staffs into glorified maids in ties and gown who you chained with rules, but please, trample on us with respect. It is all we ask for, give us the respect we deserve as human, even house maids deserve a level of respect.


You changed our working condition four times within the last 12 month without notice and we have not complained.


Our office space was relocated from Opebi to Lekki and promised us a staff bus. You provided four 14 sitter bus to cater for over 200 staffs at the time and withdraw two buses claiming the drivers resign. Leaving over 240 people to fight for a sit in two 14 sitter bus and Ajibike do not fail to remind us everyday that the bus is a privilege which can be withdrawn at any time. We never complained.


You made us work nine and half hours shift for a standard 6 hours shift job and made to close at 8:30pm even though we are under paid and we still have to struggle to get a bus to our various destinations which become increasingly difficult at night along the lekki epe axis, yet we did not complain.


We are made to work extra one hour if we are 10minutes late and have pre-informed our supervisor, And if we are unable to reach our supervisor to pre-informed them of running late, we are handed extra two hours extra even if we are only 10min late. Hence people run to the office In the rain, drenched from head to toe and would still have to endure the effect of the air condition on their wet body. Meanwhile yourself and your team leads (Gtbank staffs) could come to work later and be welcomed with smiles even though you have your private vehicle.


You control our health in spite of the inhumane working condition you have subjected us to. We can only call in sick for a single day without a doctor’s report if not you will pay back your sick days, get a memo (query) and have your salary deducted. You are asking people without Health Insurance from their employers to present a Doctors report for every form of sickness. Goddess Ajibike sent a committed and highly skilled agent packing for being ill even though she produced her doctor’s report? She claims she (the Agent) falls ill too often, I remember we are simply contingency staff and we could be disposed of faster than lawma pick up your trash.


You make us the scapegoat for the slaughter for any customer rated issue for which we have no fault, we even condone the act. ‎You introduce several unfriendly policies on customers, they got angry and bombard us with calls, we try our best to calm them down, call traffic will automatically get high due to insufficient agents, and at the end of the day we get extra hour as punishment for call drop due to high call traffic. This is the height of injustic.

We are made to work for 9hours 30 minutes on every festive period, Christmas, New Year and all public holiday without any form of reduce hours, make up time off or remuneration but these you do for your own staffs (GT staff).  And to make matters worse she woke up one morning and introduced an irregular shift pattern which is harmful, manipulative and wicked, without any recourse for the health implication of such. To further aggravate the already bad situation, work schedule for a new week is released between Friday evening and Sunday of the concluding week, making it impossible to plan your schedule. Secondly we only have two irregular days off each week, without public holiday and festive rights so why reduce our 48hours of rest to approximately 30hours.

Could anyone imagine that almighty GTB contactcenter only give 3 bottles of dispenser water per day for over 200 agents. Knowing fully well that our job is about talking and talking. And am very sure none of us is bathing with the water. 


The latest of these barbaric acts is Ajibike dishing out extra 30mins and 40mins respectively to the entire inbound agent at will for no just cause, other than the fact that no one could challenge her or stop her. She claims she does it because we have drop calls but that is a lie. The first few times she did, we receive statistical data from the external consultant at the contactcenter showing call data. The reports show that over 100% of projected call inflow was picked while drop calls were from the excess call above call traffic projection. she makes us work extra hour to clean up her mess which she created by under projecting the call traffic.


We at the contactcenter are not asking for too much all we are saying is TREAT US WITH RESPECT. You are not better than us, you are only privileged. And all your brag that you could never need any of us outside the contactcenter is not true, do you know how I know this? Because you are not God, you are just human, nothing more.

This contact agents handles the customers most sensitive information, we have access to every vital details of customers, over the years we have proven our loyalty and honesty. Treating us like a slave is like exposing your customers fund to a very high risk. Sir Segun Agbaje (CEO) needs to act fast before it become a story that touch.

I miss two people in GTBank, late Tayo the former CEO and Uwem the former contactcenter manager. Please do not destroy their legacy


Best regard.
Concern GTB contract slave(staff)

Please and please, come and join the future.....MMM NIGERIA...I refuse to complain like others,so i took d bull by d horn.

with this I cant still understand why my fellow nigerians will not be able to look outside the box and help their lives what u keep hearing is am looking for employment who will create the employment or is their any body that it has been assigned to create employment, you are a slave to your employer anytime anyday because u dnt act on your own will but as the boss says explore ur potential u can be your own boss today just like me .
am into multi level marketing and i must say that is the business of this century be wise and come on board .

My People my People, the Last Place I worked was a Modern Slavry

soberdrunk:
I don't mean no disrespect but DEM TIE UR SOUL TO THAT JOB? Even Chinese slave workers dey escape even with d risk of getting killed......... Unnle and aunty office work is not by force ooo!

You get job wey you go give am ni?

Puresolutions:



You wont last too long in this movie.Here's my advice get a loan from your bank.Start a biz and start repayment in bits while still working.

When the business stabilises quit.

Nothing like working yourself.

I picked a paper and checked how much i made from working from mymself yesterday damn i smiled.I was proud of myself

And which bank would give its contract staff loan? Lol
That's no option.

gtb over crowded piece of shiity bank..was in one of dia ph branch to do some business mehn u need see how the place was like a market place..
The bank is just past glory dats all..if any of my peeps want me to send money for dem gtb will b the last option, second to last is uba..

any which way na way..God bless us all

arch3typ3:
The Guaranty trust bank Contactcenter is not without it challenges in terms of working condition and the remuneration from inception just like every other organisation where contract staff make up the bulk on their work force. And who can blame these business owners since the country’s leadership, both the executive and the legislative arm do not care about her citizens hence business owners exploit the situation, pay you peanut while they ride you like slaves. The shameless leaders even parade statistics of inhuman jobs endured by countless Nigerians who helplessly hope someone would care enough to speak for them one day.


But when those managing the Guaranty Trust bank contact center (Bolaji Lawal(Group head) Ajibike Ijoma (Manager) and Omolade Abogunrin (Assistant Manager) and their foot soldiers) think its their right to treat family men and women who had humbled themselves in the face of economic reality with such impunity, then someone needs to stop them.  The introduction of the Indians into GTB management system had made me realise the definition of slavery Mentality. Yes, they are taking advantage of the current economic crisis to turn the contract staffs into glorified maids in ties and gown who you chained with rules, but please, trample on us with respect. It is all we ask for, give us the respect we deserve as human, even house maids deserve a level of respect.


You changed our working condition four times within the last 12 month without notice and we have not complained.


Our office space was relocated from Opebi to Lekki and promised us a staff bus. You provided four 14 sitter bus to cater for over 200 staffs at the time and withdraw two buses claiming the drivers resign. Leaving over 240 people to fight for a sit in two 14 sitter bus and Ajibike do not fail to remind us everyday that the bus is a privilege which can be withdrawn at any time. We never complained.


You made us work nine and half hours shift for a standard 6 hours shift job and made to close at 8:30pm even though we are under paid and we still have to struggle to get a bus to our various destinations which become increasingly difficult at night along the lekki epe axis, yet we did not complain.


We are made to work extra one hour if we are 10minutes late and have pre-informed our supervisor, And if we are unable to reach our supervisor to pre-informed them of running late, we are handed extra two hours extra even if we are only 10min late. Hence people run to the office In the rain, drenched from head to toe and would still have to endure the effect of the air condition on their wet body. Meanwhile yourself and your team leads (Gtbank staffs) could come to work later and be welcomed with smiles even though you have your private vehicle.


You control our health in spite of the inhumane working condition you have subjected us to. We can only call in sick for a single day without a doctor’s report if not you will pay back your sick days, get a memo (query) and have your salary deducted. You are asking people without Health Insurance from their employers to present a Doctors report for every form of sickness. Goddess Ajibike sent a committed and highly skilled agent packing for being ill even though she produced her doctor’s report? She claims she (the Agent) falls ill too often, I remember we are simply contingency staff and we could be disposed of faster than lawma pick up your trash.


You make us the scapegoat for the slaughter for any customer rated issue for which we have no fault, we even condone the act. ‎You introduce several unfriendly policies on customers, they got angry and bombard us with calls, we try our best to calm them down, call traffic will automatically get high due to insufficient agents, and at the end of the day we get extra hour as punishment for call drop due to high call traffic. This is the height of injustic.

We are made to work for 9hours 30 minutes on every festive period, Christmas, New Year and all public holiday without any form of reduce hours, make up time off or remuneration but these you do for your own staffs (GT staff).  And to make matters worse she woke up one morning and introduced an irregular shift pattern which is harmful, manipulative and wicked, without any recourse for the health implication of such. To further aggravate the already bad situation, work schedule for a new week is released between Friday evening and Sunday of the concluding week, making it impossible to plan your schedule. Secondly we only have two irregular days off each week, without public holiday and festive rights so why reduce our 48hours of rest to approximately 30hours.

Could anyone imagine that almighty GTB contactcenter only give 3 bottles of dispenser water per day for over 200 agents. Knowing fully well that our job is about talking and talking. And am very sure none of us is bathing with the water. 


The latest of these barbaric acts is Ajibike dishing out extra 30mins and 40mins respectively to the entire inbound agent at will for no just cause, other than the fact that no one could challenge her or stop her. She claims she does it because we have drop calls but that is a lie. The first few times she did, we receive statistical data from the external consultant at the contactcenter showing call data. The reports show that over 100% of projected call inflow was picked while drop calls were from the excess call above call traffic projection. she makes us work extra hour to clean up her mess which she created by under projecting the call traffic.


We at the contactcenter are not asking for too much all we are saying is TREAT US WITH RESPECT. You are not better than us, you are only privileged. And all your brag that you could never need any of us outside the contactcenter is not true, do you know how I know this? Because you are not God, you are just human, nothing more.

This contact agents handles the customers most sensitive information, we have access to every vital details of customers, over the years we have proven our loyalty and honesty. Treating us like a slave is like exposing your customers fund to a very high risk. Sir Segun Agbaje (CEO) needs to act fast before it become a story that touch.

I miss two people in GTBank, late Tayo the former CEO and Uwem the former contactcenter manager. Please do not destroy their legacy


Best regard.
Concern GTB contract slave(staff)

oyb:
fola adeola must be turning in his grave at what his successors are turning GTB into

very sad.

as expected the chopped shoe 'entrepreneurs are on the thread to sell their fake gospel of 'self employment'

Dude pls...be informed...u don't have to call names to show enlightenment only to embarrass yourself. Fold Adeola is very much alive...Tayo is the dead one...abeg abeg no kill people before them time

Please Fola is hale and hearty, Uncle T passed on in 2011..

oyb:
fola adeola must be turning in his grave at what his successors are turning GTB into

very sad.

as expected the chopped shoe 'entrepreneurs are on the thread to sell their fake gospel of 'self employment'

oyb:
fola adeola must be turning in his grave at what his successors are turning GTB into

very sad.

as expected the chopped shoe 'entrepreneurs are on the thread to sell their fake gospel of 'self employment'

Is Fola Adeola dead too? I thought it was Tayo Aderinokun that passed on.

achieverme:


If he doesn't work there, what will he eat? Or will you start feeding him for free?

Isn't it obvious that the gentleman is simply looking for motivation to quit?

soberdrunk:

Isn't it obvious that the gentleman is simply looking for motivation to quit?

You are wrong. I think he just needs positive change to working condition.

I really appreciate this writeup about GTBank.. Seriously this is too bad, looking at GTBank from outside, some people think that they are paying their staff very well but they did not understand. Is it a bad thing to be an HND holder? They do contract staff as if we are nobody, they gave us big target ( marketing 1,200 accounts monthly for just 2 contract staff), send us out for marketing without T fare, no promotion,low salary, no car loan or house loan and still pay us less than 80k per month. Now everything is cost and the salary still remain the same. Anyway, I think is time to say our mind.. Let us send a mail to the directors, and the ogas at the top with a diff email ( untraceable).
One thing I will always do is Thanking God bcs I don't depend on GTbank. I have my own unstressful, low capital and easy doing biz giving me more that X2 of my salary every month which is plan B and soon will turn to Plan A.
Guy free youself and start working on your plan B. If you what to know what am doing, kindly send a mail to olawale.opeyemiola@gmail.com. Thanks guys and God Bless..

In Nigeria of today an employed job cant really get u all you want not to talk of the treatment most employers give to workers especially those on contract.
For any one who cares i could get u hooked up to a platform that cld help you create a business system for yourself.
Sadly our education system has prepared us to take our cv's about searching for jobs that dnt exist. You need to start thinking outside the box n stop being modern slaves to these useless masters.

Send txt or call me if interested: 07033566240

Sorry to hear about this mate, I and my former colleagues at Mtn call centre suffered the same fate back then, but I thankGod for where I am today. Maybe you guys can start a campaign on blogs and Twitter, that may help out, maybe the MD and other stakeholders would come to your aid, but be very discreet and smart about it...use a ghost IP address machine that would not be traceable to you so your identity can be hidden.

UuzbaGuuzba:


I know You.

You are stuck at the bottom rung of your multilevel market. The only way to escape from the bottom rung is to trap as many new intakes as possible. Brianwash them to hate themselves and curse themselves but bless you as their god and saviour.

You spend sleepless nights wandering where and whence you will get new recruits. You burn all your energy on long seminars and long speeches where ONLY YOU speak and the others must listen but not speak there by making yourself lord and master over other people.

I know you.

You are very happy to pick up stories like this and use in your marketing seminar. To tell the new recruits to use this person as an example. You will happily make business out of the plight of others.

I know you.

You have no product you are selling nor are you offering any service. But DESPERATELY NEED the money of people selling products and offering services for your own marketing scheme to work. Without them you are nothing. It is their money they feeds your greed. Yet, you are very confident and proud to tell these same people that they are so stupid and are all idiots to be providing goods and services.

I know you. You sound just like the Devil a fallen Angel. You have knowledge of good and evil, but ultimately your plight is to trap as many as possible under your multilevel market bondage.

Once they are trapped, you will leave them to suffer sleepless nights and brain cracking. You will use your top level target as bait for them. Even if they sold their village to the money for your paper form, you will not mind. It was people like you that sold their fellow black people as slaves to whitemen. Black people who are completely confused and have lost all their history in America. They can't stay, they can't comeback. They will never be seen equal to white men no matter what policies are made.

I know you.

And your have come to feed on this poor soul.

Away with your evil . God will provide for this man/woman without your misguidance.

I know your type u can never see or do anything meaningful with ur self and u are the type that can discourage people that can do what u can not .

Puresolutions:



You wont last too long in this movie.Here's my advice get a loan from your bank.Start a biz and start repayment in bits while still working.

When the business stabilises quit.

Nothing like working yourself.

I picked a paper and checked how much i made from working from mymself yesterday damn i smiled.I was proud of myself

What biz do you do ?

Ever since Segun Agbaje became MD of that bank, he has successfuly introduced slavery mentality and sycophancy as the watchword of that Bank.

God bless Tayo Aderinokun and Fola Adeola. They created a workplace environment that their staff could die for. GTBank under Segun is not different from working in a Gestapo Camp. Truth be told, GTBank has a work place is merely riding on past glory. Working under Tayo is a different ball game in comparison with working under Segun agbaje.

Tayo was a leader and a mentor, Segun is just a slave driver.

The bank has lost a lot of competent and experienced hands to competitors. Most especially Access Bank.

No wonder Access Bank's result keeps improving on a yearly basis and GTBank has been flat in the last 3years.

Customers of that great brand that Fola and Tayo created should know that GTBank is servicing them with the blood and tears of most of their staff.

Its sad
@op, don't be surprised when heads start rolling at your center.
You just ignited a fire, some will survive, some will get burnt.

A dude posted his full name as email I'd.......hehehehe

I guess d job don really tire am. Lol

It is still arguably better than First bank online banking

This post stared up some emotions in me. While it is a known fact we do not have a reasonable government with our interest at heart, we can look at other means of getting justice for this kind of inhuman working condition.

There are reputable law firms in the country that will easily put a spotlight on all of these and make sure you guys are treated well with sane working hours. Approach Festus Keyamo chamber, Falana and some A list chambers. They will be your voice and also ensure normalcy is returned to your work place. I tried this with a colleague in my work place who filed for defamation, he was hugely compensated for it.

God heal our land and make our troubles go away.
Amen.

They don't care if you die there! It's a cult and those 'managers' will always do everything possible to ensure you deliver, otherwise they answer to 'the lord bosses at the nocturnal meetings'. The Bible has warned about giants, GT & co are modern day giants. Get out and get a llife!

No wonder Sterling bank customer service is very poor. The Management has made their staff to be sharing their CVs to customers instead of attending to then. This is really embarrassing! But we got no choice. Who wants to remain a slave. I spend the time I am supposed to use to serve customers surfing the web searching for jobs, who lose, the management, because they will not get value for employing me. I just do my work without initiative nor tacts, I just do what I am told to do, that's all! At least before the set of people you recruited will come to a substantial level of skills, you would have paid dearly for it with customers rating which you claimed to value so much dropping to near 20%. The work place is now a nightmare, I just don't want to go back to that office the next day. I can't imagine the rational that makes someone coming into the system whom I will train to be receiving 204,000 monthly and having a future, while me the trainer will be collecting peanuts and with no prospect. Before you tell me to resign, i will resign. But we still have other 99% that will keep sabotaging the bank by poor service, till they do the right thing.

/
What OP described is not slavery.

The employees have the luxury of resignation.

Any smart fellow will know that if he ever works for any organization in Nigeria, the first year salary should be dedicated to starting a side venture because of the unpredictable nature of Nigeria employers. But what do you have? They start living large and when the illusion clears, they are back to square one--no savings, no jobs.
\

UuzbaGuuzba:


I know You.

You are stuck at the bottom rung of your multilevel market. The only way to escape from the bottom rung is to trap as many new intakes as possible. Brianwash them to hate themselves and curse themselves but bless you as their god and saviour.

You spend sleepless nights wandering where and whence you will get new recruits. You burn all your energy on long seminars and long speeches where ONLY YOU speak and the others must listen but not speak there by making yourself lord and master over other people.

I know you.

You are very happy to pick up stories like this and use in your marketing seminar. To tell the new recruits to use this person as an example. You will happily make business out of the plight of others.

I know you.

You have no product you are selling nor are you offering any service. But DESPERATELY NEED the money of people selling products and offering services for your own marketing scheme to work. Without them you are nothing. It is their money they feeds your greed. Yet, you are very confident and proud to tell these same people that they are so stupid and are all idiots to be providing goods and services.

I know you. You sound just like the Devil a fallen Angel. You have knowledge of good and evil, but ultimately your plight is to trap as many as possible under your multilevel market bondage.

Once they are trapped, you will leave them to suffer sleepless nights and brain cracking. You will use your top level target as bait for them. Even if they sold their village to the money for your paper form, you will not mind. It was people like you that sold their fellow black people as slaves to whitemen. Black people who are completely confused and have lost all their history in America. They can't stay, they can't comeback. They will never be seen equal to white men no matter what policies are made.

I know you.

And your have come to feed on this poor soul.

Away with your evil . God will provide for this man/woman without your misguidance.

Have you fallen victim before

livenletlive:
They don't care if you die there! It's a cult and those 'managers' will always do everything possible to ensure you deliver, otherwise they answer to 'the lord bosses at the nocturnal meetings'. The Bible has warned about giants, GT & co are modern day giants. Get out and get a llife!

Cults?
Tell me more

Isorite, make them continue. This is Nigeria and nothing seem to be working well.