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Nairaland Forum / Nairaland / General / Business / An Open Letter To Zenith Bank (20564 Views)
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Re: An Open Letter To Zenith Bank by baybeeboi: 10:45pm On Dec 23, 2016 |
Saammiee: I think say na only me d complain of Eco How they convert ur 1k to 600 naira in 30mins is worrisome. 1 Like 1 Share |
Re: An Open Letter To Zenith Bank by ephi123(f): 10:46pm On Dec 23, 2016 |
Customer service in Nigeria generally is nothing much to write home about at all, although I have to give it to GTBank, their CC team is very professional. 2 Likes |
Re: An Open Letter To Zenith Bank by unmask: 10:48pm On Dec 23, 2016 |
mykeljosef:was it as a result of the machines not working or the number of people using it? |
Re: An Open Letter To Zenith Bank by Nobody: 10:50pm On Dec 23, 2016 |
joinnow: they told me 50k 2007 now it is 1k or 0 naira sef if u no ur way 1 Like |
Re: An Open Letter To Zenith Bank by estheremma(f): 10:50pm On Dec 23, 2016 |
ujuvals:My dear their customer care here in calabar especially highway,so rude n saucy,I didn't know it was nation wide 3 Likes |
Re: An Open Letter To Zenith Bank by unmask: 10:51pm On Dec 23, 2016 |
Dat9jakid:you can open in gtb without money....say something else 4 Likes |
Re: An Open Letter To Zenith Bank by Saammiee(m): 10:53pm On Dec 23, 2016 |
baybeeboi: I swear...fear nor even allow me leave money inside my acct again ...that Eco bank is the worst bank in Naija |
Re: An Open Letter To Zenith Bank by pretty050(f): 10:54pm On Dec 23, 2016 |
Gtb Aba, most of the ladies there. kill ur joy with their altitude me: hello, good morning *all smiles Gtb : mm hmm *with their nose most times I concluded their countenance was pregnancy induced I met this light preggy lady early this year, she's such a lovely person despite her condition 2 Likes |
Re: An Open Letter To Zenith Bank by estheremma(f): 10:55pm On Dec 23, 2016 |
Imagine! For 3months my ATM has been unable to pay me n the chip is not bad,I've been in n out of several branches n their rude customer service don't know what to do 1 Like |
Re: An Open Letter To Zenith Bank by arabianights: 10:57pm On Dec 23, 2016 |
Silvereze:i swear first Bank customer service is better than zenith... First Bank Staff are overworked as they have highest customer base in Nigeria and if u take our time to report any rude staff to certain units in first Bank, u will c the effect. The whole branch pays for it. I have done so before however zenith bank had arrogant, rude, cheap ladies who have nothing but feel they have something. Zenith bank uses their staff for corporate prostitution. I go into zenith ready for any cheap thing to put up an attitude. Their own is too much and I keep hearing complaints 8 Likes |
Re: An Open Letter To Zenith Bank by arabianights: 10:59pm On Dec 23, 2016 |
unmask:right now DIAMOND HAS THE best CUSTIMER SERvice. YOU RARELY ENCOUNTER ATTITUDE. 3 Likes |
Re: An Open Letter To Zenith Bank by arabianights: 10:59pm On Dec 23, 2016 |
unmask:right now DIAMOND HAS THE best CUSToMER SErvice. YOU RARELY ENCOUNTER ATTITUDE. 2 Likes |
Re: An Open Letter To Zenith Bank by arabianights: 11:00pm On Dec 23, 2016 |
estheremma:NATION WIDE. EVERY SINGLE BRANCH... 2 Likes |
Re: An Open Letter To Zenith Bank by yomi007k(m): 11:01pm On Dec 23, 2016 |
symbianDON: Bros n u still dey bank wt dem. If na me I go don swear beta swear for dem n I go commot my money. |
Re: An Open Letter To Zenith Bank by AlphaStyles(m): 11:04pm On Dec 23, 2016 |
MY 198 naira stil dy their hand.dm debit my account without recharging my sim i told them just to gve me my doo back they told me they would investigate it.its nw 1 week they have been investigating 198NAIRA. i just dash dm d doo 3 Likes |
Re: An Open Letter To Zenith Bank by chimdi101: 11:04pm On Dec 23, 2016 |
All bank personnels are supposed to be severely flogged |
Re: An Open Letter To Zenith Bank by AngelsAndStars(m): 11:09pm On Dec 23, 2016 |
Diamond bank has the best customer service followed by gtb... zenith bank will put fine girls that will be acting like they no dey sh\t... nonsense. 2 Likes |
Re: An Open Letter To Zenith Bank by topaz321: 11:14pm On Dec 23, 2016 |
2 Likes |
Re: An Open Letter To Zenith Bank by Bisjosh(f): 11:19pm On Dec 23, 2016 |
If not that i use zenith bank for my salary acct, i wouldnt bank with them The front counter ladies (customer service not cashier)at olosa street VI are sooo rude and non-chalant at helping customers esp the fat one 5 Likes |
Re: An Open Letter To Zenith Bank by PatKing(f): 11:24pm On Dec 23, 2016 |
passyhansome: The best customer service bank... they will even allow a customer to sleep on their desk... they don't rush you. They make sure you are happy!!! Even the security men are super courteous. #abujautakobranch #abujaapobranch 4 Likes 1 Share |
Re: An Open Letter To Zenith Bank by Nobody: 11:31pm On Dec 23, 2016 |
unmask:I've not banked with gt yet but I can't say what I don't know, I've only banked with diamond and so far, they've been awesome... Kawai 2 Likes |
Re: An Open Letter To Zenith Bank by littlemistress: 11:37pm On Dec 23, 2016 |
I bank with Zenith & a couple of other banks. Truly, zenith bank's customer care unit is porous, not suprised it's same in other branches I've visited...(south/south, southwest Nigeria) Tho the cashiers are quite friendly. 5 Likes |
Re: An Open Letter To Zenith Bank by yusluvad(m): 11:49pm On Dec 23, 2016 |
Tell Them! |
Re: An Open Letter To Zenith Bank by PRINCEZUKO1(m): 11:57pm On Dec 23, 2016 |
Honestly, I've banked with at least 6 banks but I fell in love with just 1....GTBank. Their online and offline services are straight to the point. They have the best IT team so their online work are the best. And whatever they tell you online, if you come to the banking hall, you'll hear exactly the same thing. GUARANTY TRUST is the best, if you're not banking with them, you're missing something. And for worst bank....ECOBANK. Gosh, These people constantly kept me annoyed whenever I visited them during my school days. I just withdrew all my cash the moment I did my final year project. At the rate they are going, won't be surprised if they close shop. Diamond bank was also good...but GT rocks ma boat anytime. Access, UBA, First and Zenith were just there, except the fact that UBA lied to me before I opened the account, then after opening I noticed some restrictions on the account and I'm still waiting for my internet banking details from them till date. GT gave me mine in just 10mins while Diamond and others took about a week. 2 Likes |
Re: An Open Letter To Zenith Bank by mykeljosef: 12:01am On Dec 24, 2016 |
unmask: bro both there were like 30ppl on the line outta 8 atm only 1 was working then that one ran outta cash... the bank did nothing about it nobody came to check it sef branch -ojodu time 10- like 2 |
Re: An Open Letter To Zenith Bank by metrosexual: 12:29am On Dec 24, 2016 |
Bigcake: I stay in Uyo and I visit Oron Road branch close to Ewet Housing Estate traffic light almost every week and you are very correct! There are 3 active tellers in that branch, two fair guys and then that fair lady in question, she is Igbo I think and I can't remember her name because I rarely look at her twice. She puts on plenty of make up, she is kind of short with heavy hips and she has this attitude of arrogance all over you. You'd hear her rudely say things like "Mr Man this and that", while keeping a condescending look at you, the fairer one of the two guys who are tellers is such a nice guy, he knows his job and does it with the best of humility and joy, his processing speed is also excellent, may God promote people like him with speed. He is not always there at the teller stand like the other less fairer guy though, I presume he shifts between different branches and that's why. And he interacts with you while processing your order. That arrogant fair and short teller has rudeness all over her and she is just a freaking contract staff! There is this not so tall dark complexion teller lady there as well, she is also as arrogant as well, but hers is a case of feeling too important and exhibiting rudeness and talks like she is interaction with someone she has malice for. There is another dark tall lady who does teller services there sometimes but she doesn't have a problem, she is just normal. I love to commend people who do their job well and I can't write all this without commending the smallish lady(Ada is her name) at the customer service stand, Ada is so warm and humble, never angry or giving an attitude, the other dark big lady at customer service usually looks like an attitude giving lady but I always avoid her and never come to her stand when I have an issue. Also, the Akwa Ibom man at the cubicle where they process Western Union is such a lovely fellow, I have had him process things for me and I was impressed, he is professional and down to earth as well, and he is the perfect example of the right balance which a staff should exhibit when working, the way he interacts with you when you are in his office makes me always impressed about him, may God continue to increase people like him. And to think he is a core staff and yet so humble. There is a day I met him "chancing" the teller guy at the counter though, the less fairer teller guy The teller guy was wrong that day though. There is one big madam upstairs next to funds transfer office everyone calls "Mama", I don't know why but I just love that woman, she has this strict and no nonsense professional persona all over here but deep inside you can see that she won't act childish and rude as she looks down to earth as well, never had much to interact with her though. I know this Zenith bank branch like the back of my hand because I visit it all the time, the funniest part are those bulk room cash handlers who are quite advanced in age who wear flipflops popularly called "slippers" on top their wrinkled plain trousers and tucked in shirts That's all I can say, God is my witness in heaven that all I wrote is the truth and my conscience is clear, but if Zenith bank can look into this, they need to call that arrogant teller girl to order, I thought I was the only one to notice her but when I saw someone complain about her I had to speak out as well. Zenith bank teller ladies need to be put right because from all I have read here it shows they are out of line, they only smile for those big time account holders whom they expect to give them money or ask them out, it shouldn't be so. And worthy to be noted is the fact that their security men are so welcoming and humble. Zenith bank teller ladies are virtually all contract staff and yet they feel on top of the world displaying their arrogance without fear. 4 Likes 1 Share |
Re: An Open Letter To Zenith Bank by aameyah(f): 12:33am On Dec 24, 2016 |
count: Diamond Bank does this.... They have mystery shoppers. They call customers for feedback. They take complaints very serious. 1 Like |
Re: An Open Letter To Zenith Bank by LabiaDestroyer(m): 12:57am On Dec 24, 2016 |
It's called e-cooperative All that was needed was a thousand naira to start. I was indifferent at first but thought, this was just a thousand naira let me risk it. I got registered under a link, paid the 1k and was upgraded. In 2wks after joining e-cooperative I had amassed 37k cos of my hard work. I think I should stop here. Call or Whatsapp me on 0-8-1-3-0-8-1-2-7-9-5 for more info on how to go about it. |
Re: An Open Letter To Zenith Bank by MichaelSokoto(m): 1:17am On Dec 24, 2016 |
joinnow:oh! dem do u dat thing self? nor mind dem jare, uptil now I haven't contemplated opening acct wit dem bases on dat dia outrageous amt needed to open acct. |
Re: An Open Letter To Zenith Bank by MichaelSokoto(m): 1:23am On Dec 24, 2016 |
PatKing:Hian! my Sista fear God!
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Re: An Open Letter To Zenith Bank by demolaxl(m): 1:34am On Dec 24, 2016 |
Zenith bank pple are proud. Them proud well well. To think some of their ladies will be chewing gum, wearing glasses and chatting at work hours. The worst branch I have been to is the one at Badagry. I was there 2014. The way the customer care rep attended to me was too poor. I will always remember that scene. Since then, I ported from the bank. 3 Likes |
Re: An Open Letter To Zenith Bank by shyling(f): 4:13am On Dec 24, 2016 |
PatKing:yes and Ado Ekiti branch so reliable... but First Bank main branch Ado Ekiti is also wonderful... Osaz and his team.... very nice and respectful people.... |
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