₦airaland Forum

am developing a complaint system with the following requirement:

Develop a complaint management system with the following features:

ADMIN
View all complains, Support Team member & Supervisor in charge
Create, Retrieve, Update & Delete Support Team member.
Assign any pending complain to Support Team member/supervisor

SUPPORT PERSONNEL
View complains assigned.
Work on Complain and update its Status

SUPERVISOR
View complains assigned.
Work on Complain and update its Status


CLIENT
Create complain.
View complain status & Complains History.


MAIL NOTIFICATION
The system should keep the parties involved updated via mails; from inception of the Complain Log to its completion.

i have developed everything except the MAIL Notification, mail notification is giving me sleepless night, i want a situation where a complaint is created an email should be sent.

help a brother please.

francollimasso:
am developing a complaint system with the following requirement:

Develop a complaint management system with the following features:

ADMIN
View all complains, Support Team member & Supervisor in charge
Create, Retrieve, Update & Delete Support Team member.
Assign any pending complain to Support Team member/supervisor

SUPPORT PERSONNEL
View complains assigned.
Work on Complain and update its Status

SUPERVISOR
View complains assigned.
Work on Complain and update its Status


CLIENT
Create complain.
View complain status & Complains History.


MAIL NOTIFICATION
The system should keep the parties involved updated via mails; from inception of the Complain Log to its completion.

i have developed everything except the MAIL Notification, mail notification is giving me sleepless night, i want a situation where a complaint is created an email should be sent.

help a brother please.

What Programming language are you using for development?

I'm not sure if this is what you want but try and check these resources

Free help desk tools HINT: Check their source code on how they implemented mail verification.

Email Notification Script

Haykinz18:
What Programming language are you using for development?

I'm not sure if this is what you want but try and check these resources

Free help desk tools HINT: Check their source code on how they implemented mail verification.

Email Notification Script

thanks, am using c#, mvc5, code first migration

I would suggest that

1. You can use SMTP client class to send the email in the same code that is creating complaints.

e.g
CreatComplaint();
SendMailNotification();

2. Alternatively, if you have access to virtual machine, you could make the EmailNotifcations a window service that runs every 10 seconds (or how you want it). Then, whenever you creat a complaint, a notification is also created and stored in the database and after a few seconds, the windows service retrieves the notification from the database and sends it.

This is my 2 kobo. There may be other ways.

elfico:
I would suggest that

1. You can use SMTP client class to send the email in the same code that is creating complaints.

e.g
CreatComplaint();
SendMailNotification();

2. Alternatively, if you have access to virtual machine, you could make the EmailNotifcations a window service that runs every 10 seconds (or how you want it). Then, whenever you creat a complaint, a notification is also created and stored in the database and after a few seconds, the windows service retrieves the notification from the database and sends it.

This is my 2 kobo. There may be other ways.

thanks, I prefer option 1, can you explain better how to do it, or give me resources to aid

what exactly do you mean by email service here?

did you mean sending email with asp.net mvc5 or after a customer sends a complaint, just like gmail or any other mail, the users get an instant notification, if the later is the case, you have to use asp.net mvc with smtp class, then for your front end use React Js, it will render real time just like twitter...

Raypawer:
what exactly do you mean by email service here?

did you mean sending email with asp.net mvc5 or after a customer sends a complaint, just like gmail or any other mail, the users get an instant notification, if the later is the case, you have to use asp.net mvc with smtp class, then for your front end use React Js, it will render real time just like twitter...

Thanks, I meant the later, I was thinking there should be a mailer that I can get through nugget, & just use it just like pagedlist in nugget package

don't rely on nuget in this case though there are packages 'react.js', 'React.Web.Mvc4', rather brush up on react js, tutorials/articles on using asp.net mvc with react js, that will make things easier for you than just nuget

francollimasso:
Thanks, I meant the later, I was thinking there should be a mailer that I can get through nugget, & just use it just like pagedlist in nugget package

Most email services are reliant on SSL /TLS and hence you are gonna be having a hard time with something like this except you using other third party services maybe like mercury and the likes Gmail AuthSMTP these days require some very stupid verification systems which I deem as bullshit. But what ever be the case, you have outlook, you can just enable notifications and that's all, no need re inventing the wheel.