try stanbic IBTC they are just good ...

that eco bank u go must be run by aliens(not saying you are wrong, just seems we have a different training for the staff/mgt over there). i dont go into eco bank and gtb for any reason whatsoever again. banks with name and not service.
the thing sef don tire me, almost all our banks are useless except for deposit and withdrawals, they can only have good CS relationship when they engage in financial advisory services to SMSE, as this will bring them closer to the people in terms of interpersonal relations, so far we are stocked with just the nonsense deposits and withdrawal only attitude of their, we cant experience what a good customer relationship is. At a point in time, there is no account I'm using that I've never made at least 2attempts in closing it as a result of stupid acts of theirs, that a case of mine even led to the sack of an operation manager whom later become the branch manager(no ask as i know, the current OM told me, had issues, so was priviledged to meet him in person, we talked about my experience in the past with them, and he said so i was the one? that the issue was one of the cases used for his assessment).
I dont even know if am making sense sef, e be like sey i dey reason like oyinbo wen i no sabi wer NIS office dey.

so your own na to dey enta bank
they observe.
no make dem go label u as informant to bank robbery..kidnaps..
jus imagine d shiiit u wrote

I have found that if you dress sharply and you are making a transaction of 6 figures, they will comport themselves.

The staff in the banks are Nigerians so I dont bother expecting much from them.

[quote author=Bolustic post=53034652]Wema Bank Ifo, Ogun state, imagine just having three ATMs [of which only one or two function(s)] thereby forcing people to go to Ewekoro or Sango[/quote

while i was at Ifo you can hardly find that wema Bank ATM functioning .. most times i have to take a cab to Sango for withdrawal.. Wema bank is like the worse bank ever .

Don't blame those bank staff as they are deprived of so many benefits promised them over the years. Some are not happy at all. Some are 8 years on the same level without promotion. No promotion or salary increment.


If you are a graduate and aspiring to become a banker in those new generation banks I pity you. They make your life miserable and ensure you continue working as a contract staff for 4 years and more. Most banks don't care about their staff welfare. It is so annoying that after promising them good welfare package, they refuse to honour their pledge.


How will such staff be happy. Some are not happy at all and the industry is capitalist in nature with self centered mgt using their staff salary to increase the balance sheet.

If this continues, the service will worsen. You see banks declaring huge profits but it does not reach the middle and lower level staff. Even the branch mgt are not happy with the conditions of the lower staff. The loyalty is lost btw employees and employers.

UBA Computer village and Oba Akran branch, full of old and frustrated women, they need young people there.

while i sympathize with some of the CS personnel since I know first hand just how demanding it is. (my sister is one), cus fact remains some customers can be VERY VERY annoying.

However its a job they signed up to do, and try to do it diligently. it can be quite difficut to smile when stressed up, but they should try.

Sorry if this sounds sexist, but female CSRs are usually worse, from my experience.

They guy Diamond bank, garden avenue in Enugu - fortunately cant recall his name, he is simply superb. No matter the pressure, you'll see him smiling and ready to converse with clients.

Nice one poster...but still wondering how you have this kind of time to study all the mentioned branches above. Or it is your school project?

Union bank has wow me.... The bank is improving with welcoming atmosphere.... A new union bank I'll say

Worse bank

It is always better to put pictures so that your audience can make informed decisions on your conclusions. Who knows, you could be paid off by the "three best banks" you visited and this could just be a "PR" stunt thing.

It is also worthy to mention that bank branches , like any normal business operating in Nigeria have their own peculiar challanges which could have manifested when you visited the branch. So a bank branch having problems today does not necessary mean it has the worst customer service. A good example is network downtime. Banks subscribe to network providers and usually at their mercies. When network is down, there must be queues in the banking hall.

For you to make an informed conclusions, you need to do your investigation over a period of time to prove beyond reasonable doubt.

DATMAT:
UBA my bank, queue management 80 pass mark, customer services 97pass mark, general score 95 percent@ Simplydatmat... follow my Facebook page for lastest entrepreneurial skills just search for Simplydatmat and like us

Come to UBA kafanchan, they seem to have the smallest branch in Naija, like fulani hut with stretch of queues circumventing the banking hall. They hardly care if u suffocate while on the queue and those depositing 1naira to 200k join a single line with only 2tellers/cashiers who looks like IDPs are those attending to customers.
I hate that bank/branch with venom!

You should try GTBank in Kubwa, Abuja branch. I guarantee you will close your account with them. Unfortunately for them there is a Fidelity Bank just next to them and I have since moved there. They have a very good customer service there. One GTB staff in Kubwa branch literally shouted custmers out of their branch once in my presence. God help us...

Nice

Eco bank ke?? Hun am surprised. Anyway it's not about the bank it's about the person you meet.

tolexy007:
my wema, I so much love that bank, Customer no dey plenty, any time, any day, just walk in with easy, enjoy the cool AC and do ur transactions with no long queue....I Love Wema, I Love Wema Bank

customers no plenty ba first ask yourself, how many customers Wema Bank get? how dey wan get queue when dey only attend to" 5" customers in a whole day?

UBA which means Useless Bank of Africa. I detest this bank with passion, if you are not careful in this bank you may end up beating a staff there.If your account is been debited without payment via the ATM, you have to wait for almost a month before it will be reverse.

UBA ARIDA BUS STOP IS D WORST IF THERE IS ANOTHER WORD TO QUALIFY IT PLS HELP ME INCLUDE IT.

so much impressed with Union Bank recently, think am going to open an account with them soonest

Any experience with Nigerias ecommerce customer service?

Well, this report is long overdue, in my opinion. I would have said this customer service personnel should be subjected to quarterly orientation, but then, it would not help all that much. Where I believe the problem is is the presence of crowd or otherwise in a bank.

For example, GTBank in Enugu, Rangers Avenue is so bad that I had to lash out at one after he left his seat for almost ten minutes, and when he returned, he simply pretended as if I never existed. I was bitter and mad that day, and although he apologized afterwards, it just wasn't enough. This is a bank with over 50 people at a particular time.

Stanbic, Stanbic is a bank I prefer to visit. While they don't control that level of crowd as the GTBank at Rangers Avenue, every customer counts at the Okpara Avenue branch. I could remember being attended to by this personnel. She was calm, extremely friendly and paid every detail to my plight. Long story short, I left the bank fulfilled and satisfied. Almost customer service personnel there know me as I seem to be the only one with issues in this world . All the same, the service is the same everything.

First Bank around New Haven is sheer horror and the customer service personnel are horrible. I closed my First Bank account because of a demeaning experience with one of them. I had thought of writing to report her but then, all she would get was a query and I just might end up having someone fired.

The differences I noticed with these banks, in my opinion, would be due to the number of people who visit them daily. These personnel might start the day smiling, nice and sweet, then get tired at the long run. They're humans too but then it would be better their BMs do a routine check every now and then, rather than sit down in their office, sipping coffees and teas while staring at the bank's CCTV monitor screen like they're watching the UEFA Champions League.

SoupNazi:


Lies and exaggeration.

This MIGHT have happened during the BVN registration era and we know how chaotic that period was in various banks not just GTB Ojodu.

It is not an everyday occurrence.

Oga no b lie joor
dat ojodu gtbank worst die. queue from outside of d bank to inside. d custmoer service queue worst pass.

nifemi25:
Nice one. You haven't seen anything yet till when you comes to GTB. Ojodu branch. Where you need to be on the que under the hot sun for about an hour before entering the banking hall. Entering the banking hall is like entering an oven.

Bros u no lie @ all dat ojod branch na die. d banking hall always stuffy nd queue dey too much. i always prefer to go ogba branch.

SoupNazi:


Lies and exaggeration.

This MIGHT have happened during the BVN registration era and we know how chaotic that period was in various banks not just GTB Ojodu.

It is not an everyday occurrence.

Are you a banker?

DATMAT:
UBA my bank, queue management 80 pass mark, customer services 97pass mark, general score 95 percent@ Simplydatmat... follow my Facebook page for lastest entrepreneurial skills just search for Simplydatmat and like us

Sir,
Please state the branch you are referring to.
I use UBA for two of my accounts and I would sincerely like to know this branch you are using.

FCMB ..,the customer care is ok,even their online cares are doing great jobs,my main issues d bank does nt hv enough branches.lt remained my best bank when comes to customer/interatn relatnshp,doing business with her and other banking related can be resolved within a short period.,though i am banking with other fours...dem b sayan!

Bolustic:
Wema Bank Ifo, Ogun state, imagine just having three ATMs [of which only one or two function(s)] thereby forcing people to go to Ewekoro or Sango

Very true

Nutase:
GTBANK and STANBIC IBTC are still my best banks.
They've empowered customers to run things.
I can't remember when last I entered a banking hall thanks to their 737, online banking and multiple alternative channels.

Those Complaining about banks are those who have refused to move with the times. Apart from cash deposits and withdrawals you can do virtually everything without visiting a branch.

.
The Stanbic IBTC branch at Igando is an exception. The ATM queue always extends from inside the bank premises to the shops and petrol station besides the bank. I drive past that place every day and the queues are atrocious.

hisunfailinglov:
By akande segun



Source: www.iamsegunakande.com/2017/01/19/customer-service-best-and-worst-bank-branches-on-the-island/

I don't get why the op is complaining about long queues and slow service

If it was a case of unorganised queue then he has a point.....but the number of people on the queue is determined by the number of people in the bank at that particular time.

As for them being slow....it could be as a result of the complexity of the problem.

I have been in a banking hall where a lady in customer service had to attend to a customer for upwards of 15 mins. That day I commended her for her patience

bonechamberlain:
Very true about zenith Bank, very high counters.

I wonder what they are hiding

I guess they are hiding their ineptitude, inefficiency and unprofessional banking manners

dokunbam:


Same here. I left GTB because of their long queue. I cant stand it

lalasticlala let nairalanders say their mind o

Long queues does not necessarily imply poor customer service. It sometimes a result of the no customers