₦airaland Forum

WRIGHT MICROFINANCE is recruiting for highly-motivated and customer-service oriented Customer Care Officers who thrive in dynamic environments to be part of the pioneer team for WRIGHT regulated microfinance bank start-up in Lagos, Nigeria.

Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities

CUSTOMER CARE REPRESENTATIVE'S DUTIES & RESPONSIBILITIES

1. Provide excellent customer service to all current and prospective client, even among peak hours.

2. Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives.

3. Provide product and account information to clients.

4. Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns.

5. Recommend prospective clients to AROs and Savings Representatives for initial processing.

6.Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field.

7. Resolve customer complaints via phone, email, mail, or social media.

8.Use telephones to reach out to customers and verify account information.

9. Greet customers warmly and ascertain problem or reason for calling.

10. Cancel or upgrade accounts.

PREREQUISITIES:

* EDUCATION:

Minimum two-years college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

* EXPERIENCE:

No or minimum of six months experience in customer care services



INTERESTED CANDIDATES SHOULD FORWARD THEIR CV AND OTHER RELEVANT DOCUMENTS TO hrm.wright_mfinance@yahoo.com on or before 31/02/2017

dandansco:
WRIGHT MICROFINANCE is recruiting for highly-motivated and customer-service oriented Customer Care Officers who thrive in dynamic environments to be part of the pioneer team for WRIGHT regulated microfinance bank start-up in Lagos, Nigeria.

Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities

CUSTOMER CARE REPRESENTATIVE'S DUTIES & RESPONSIBILITIES

1. Provide excellent customer service to all current and prospective client, even among peak hours.

2. Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives.

3. Provide product and account information to clients.

4. Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns.

5. Recommend prospective clients to AROs and Savings Representatives for initial processing.

6.Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field.

7. Resolve customer complaints via phone, email, mail, or social media.

8.Use telephones to reach out to customers and verify account information.

9. Greet customers warmly and ascertain problem or reason for calling.

10. Cancel or upgrade accounts.

PREREQUISITIES:

* EDUCATION:

Minimum two-years college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

* EXPERIENCE:

No or minimum of six months experience in customer care services



INTERESTED CANDIDATES SHOULD FORWARD THEIR CV AND OTHER RELEVANT DOCUMENTS TO hrm.wright_mfinance@yahoo.com on or before 31/02/2017

You got to be kidding me 31/02?

hmm, 31st Feb.

scam gone bad