tasceige:


Apologies please....
As I'm out of office at the moment.
Please dial *902# or send Stop to 902.

You can as well call on 111 or 121 and patiently follow through the voice prompt.

However proper check will be done on Monday

Alezy:
pls how can I speak directly to a customers service and not some automated machines. Bought 1000 naira card, they gave me series of bonuses yet can't do anything with it. The call bonus is just there, can't even call airtel numbers with it. Pls assist

tasceige:

please share details of your line via mail, however you can also reach the call center by dial 111 or 121 and following the selection sequence 1,3,6 or 1,3,5,9

babacode1:
Pls can airtel stop removing #50 each from account every day in d name of auto renew of socal media subscription.if possible dey shuld refund me my money oo. 08083346604

tasceige:


Apologies...


Please DM your number

uyisteven:


******
Hello...I would like to have the tariff code for Smart Connect 2.0
.
Can't get it on *121#
.
Thanks.

tasceige:


Sorry Sir, but you can't.

uyisteven:


****
May I know why that can't be possible..
.
And if I can't get that, how about the Double data Bundle..
.
Where one subscribes and gets the exact bonus data he subscribed for...
.
Thank You.

tasceige:








Hi Fumns,

Please check above.

You can as well share you number via mail.

tasceige:


Hi

AOKaz:
Hello,
Please I have also been trying to reach a representative but to no avail and I have urgent network issues that need to be tended to.

1st of all I made a transfer of airtime to a wrong number. I called the banks CS and I was referred to call my network provider to help resolve the issue.

Secondly, my phone was credited again to enable me subscribe for data. I opted for the 3.5gig plan valid for 30 days. I got a response of unsuccessful but my account was debited of the amount.

Please help o!

Hakima0:
Pls I need airtel to stop deducting my airtime every time I recharge. Called the customer care line but no discernible solution was given. My number is 09074654857. Pls deactivate any hidden plans you guys subscribed me to.

Re: Airtel Customer Care by uyisteven(m)

I'm having this same problem too..my number is 09021396264

tasceige:


Hi

Hakima0:
Good morning Tasceige

I was asked to cc you. My airtel credit is being deducted at will for services that I did not put in for..over 3 services..they just keep deducting my money at will. My number is ****. Pls see if you can help me return all the money that was deducted too..it's really not nice. I did the *902# thingy already, it didn't work. Thanks

bolubennie:
Good Evening

Some days ago, I used my UBA online banking app to buy #100 airtime in which UBA deducted the money from my account but I didn't receive the airtime. That's by the way.

Today, I used my bank USSD code to buy #300 airtime in which the #300 was deducted from my bank account and I didn't receive the airtime on my airtel line.

I have contacted my bank but I was made to understand that the problem is from my service provider which is airtel.

Please and please, I need the #300 airtime on my airtel line.

My airtel mobile number is

jboixxx:

Are you really a cc rep of Airtel? Are you surprised to attend to issues here? If you do, kindly open a new thread for it. Until then....

tasceige:




Sorry but from the line you shared,
The Airtime was appropriately credited including all bonuses.
Please check your account balance.

bolubennie:


No; not at all. If my line was credited, I wouldn't have been here to complain.

I am actually thinking something right now; there's the aboki that always call, he would always claim that his friend owns my line. Could it be that this my number, 08086685162 also belongs to another person?

If YES, then it might be that the other is credited instead of me.

What can I do to get my airtime and also to avoid future reoccurrence?

tasceige:


Please rephrase that.

Thanks.

tasceige:


Sorry, but its not possible for two simcard to have same number, one would rather not see the network at all.

My advice: please dial *121#, select option 3, then select option 4 to confirm the number assigned to your simcard. Then confirm if that's the number you recharged . please check your mail.