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Airtel Customer Care - Phones - Nairaland

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Airtel Customer Care by Mickyyaya: 7:33am On Dec 16, 2017
Pls I have been trying to talk to someone in Airtel customer care and their automated machine has so far attended to me...pls I need speak with some one there. Do they have a time frame like 9-5 or something
Re: Airtel Customer Care by missyojo(f): 7:38am On Dec 16, 2017
No, they don't have a time frame . customer care representative in telecommunications company operates 24 hrs every day. I would suggest you call them very early in the morning around 6-7 by then they will attend to you on time because that's what works for me. You calling them during the day time is good too but you have to wait for like 4-5minutes before you can be attended to because of the numbers of calls waiting.

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Re: Airtel Customer Care by CreativeDhik9: 9:22am On Dec 16, 2017
Can I subscribe to 2G data plan and 3G data plan concurrently on a single Airtel SIM card?
Re: Airtel Customer Care by Mickyyaya: 10:00am On Dec 16, 2017
missyojo:
No, they don't have a time frame . customer care representative in telecommunications company operates 24 hrs every day. I would suggest you call them very early in the morning around 6-7 by then they will attend to you on time because that's what works for me. You calling them during the day time is good too but you have to wait for like 4-5minutes before you can be attended to because of the numbers of calls waiting.

Got solution on Facebook


Called them 8:45pm no show. ..called them 5am. ..no response. .been calling them since morning. .the machine keeps taking me on a merry go round. ...I used 111 and 121 no way
Re: Airtel Customer Care by tasceige(m): 8:32am On Jan 04, 2018
Mickyyaya:
Pls I have been trying to talk to someone in Airtel customer care and their automated machine has so far attended to me...pls I need speak with some one there. Do they have a time frame like 9-5 or something

Hi
Re: Airtel Customer Care by tasceige(m): 8:36am On Jan 04, 2018
CreativeDhik9:
Can I subscribe to 2G data plan and 3G data plan concurrently on a single Airtel SIM card?

Yes you can, should you be eligible to activate the 2G plan.

If you activated 2G pack with any of the data bundles, when ever you're on 2G/EDGE network mode the 2G bundle takes priority while if you are on 3G network mode the other bundle takes priority.
Re: Airtel Customer Care by obyno1010: 11:15am On Jan 04, 2018
tasceige:


Hi Good Morning,

How can I be of assistance?

Hello,

My wife loaded 9.5G worth N4000 and it was consumed in 48 hours. Note she hardly even uses Internet. Please what is the problem. Can't even reach your agents via calls or social media.
Re: Airtel Customer Care by tasceige(m): 5:25pm On Jan 04, 2018
obyno1010:


Hello,

My wife loaded 9.5G worth N4000 and it was consumed in 48 hours. Note she hardly even uses Internet. Please what is the problem. Can't even reach your agents via calls or social media.

Apologies please,

The bundle gives you 9.5GB, That is 7.5GB + 2GB Night.
however once the night plan has been exhausted, the day plan takes over, hence, internet activities which involve streaming live videos, watching videos, downloading or sharing data via Hotspot with other devices will be billed from this bundle.

You can as well confirm you data usage on your phone via
Android: Settings-Data usage-select the network-select drop down under the date from and to-change cycle.

You can select the date the data was activated till date.

However, should you not be satisfied kindly DM the affected line.
Re: Airtel Customer Care by ican2020: 12:58pm On Jan 05, 2018
later
Re: Airtel Customer Care by verocharles(m): 8:45pm On Jan 05, 2018
tasceige:


Hi Good Morning,

How can I be of assistance?

Please I can't use my Airtel line for mobile instant banking. For the past 2 months for both my fidelity and access bank account
It says that I have insufficient airtime for the transaction. But I always have airtime at least N100.

I reported to both banks they said it is from airtel. My airtel no is zero80two8 three two 4 seven zero 9.
Thanks relying on your assistance
Re: Airtel Customer Care by superfelix: 8:57pm On Jan 05, 2018
tasceige:


Hi Good Morning,

How can I be of assistance?

Hello! there's been illegal deductions on my account balance..

i didn't subscribe to any plans, been trying yur Customer rep via 111 i dnt knw how to speak with dem
Re: Airtel Customer Care by tasceige(m): 10:35pm On Jan 05, 2018
verocharles:


Please I can't use my Airtel line for mobile instant banking. For the past 2 months for both my fidelity and access bank account
It says that I have insufficient airtime for the transaction. But I always have airtime at least N100.

I reported to both banks they said it is from airtel. My airtel no is zero80two8 three two 4 seven zero 9.
Thanks relying on your assistance

Hi good evening.

Please dial *121#
Select option 2
Then select 5 to check your tariff plan,
Possibly its value plan (plus).
If it is, I will kindly suggest you migrate to other package by browse through the *121# and select your preferred package.

Reason you experience such error is because youre on a special package where your recharges goes to special account for your benefit.

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Re: Airtel Customer Care by tasceige(m): 10:42pm On Jan 05, 2018
superfelix:


Hello! there's been illegal deductions on my account balance..

i didn't subscribe to any plans, been trying yur Customer rep via 111 i dnt knw how to speak with dem

Apologies please....
As I'm out of office at the moment.
Please dial *902# or send Stop to 902.

You can as well call on 111 or 121 and patiently follow through the voice prompt.

However proper check will be done on Monday
Re: Airtel Customer Care by verocharles(m): 1:58am On Jan 06, 2018
tasceige:


Hi good evening.

I'm sorry I'm out of office at the moment.

Please dial *121#
Select option 2
Then select 5 to check your tariff plan,
Possibly its value plan (plus).
If it is, I will kindly suggest you migrate to other package by browse through the *121# and select your preferred package.

Reason you experience such error is because youre on a special package where your recharges goes to special account for your benefit.

Thanks for the quick response. I checked it the tariff plan is VALUE PLAN,

Not value plan(plus). Will it still affect it?
Re: Airtel Customer Care by tasceige(m): 1:09pm On Jan 06, 2018
verocharles:


Thanks for the quick response. I checked it the tariff plan is VALUE PLAN,

Not value plan(plus). Will it still affect it?
Re: Airtel Customer Care by tasceige(m): 1:15pm On Jan 06, 2018
verocharles:


Thanks for the quick response. I checked it the tariff plan is VALUE PLAN,

Not value plan(plus). Will it still affect it?

Yes please

The network now charge on every financial Ussd Code. Since your package is having a separate account, your transaction while using the code won't be successful. I advice you migrate to other package
Re: Airtel Customer Care by verocharles(m): 2:04pm On Jan 06, 2018
tasceige:


Yes please

The network now charge on every financial Ussd Code. Since your package is having a separate account, your transaction while using the code won't be successful. I advice you migrate to other package

I have migrated to smart trybe. The same insufficient fund.
Re: Airtel Customer Care by tasceige(m): 5:24pm On Jan 06, 2018
verocharles:


I have migrated to smart trybe. The same insufficient fund.

Please try recharge on your line and try again. Also ensure you're using the line registered with your bank account.
Re: Airtel Customer Care by Gemc3(f): 8:28am On Jan 07, 2018
Mickyyaya:
Pls I have been trying to talk to someone in Airtel customer care and their automated machine has so far attended to me...pls I need speak with some one there. Do they have a time frame like 9-5 or something


Been having the same issue with them. No option. To speak with an agent. Tasceige, got a lil issue. I realised that I couldn't stop my social bundle pls from automatically subscribing. Kindly assist. If you need my phone number, let me know how I can send it. Thanks.
Re: Airtel Customer Care by tasceige(m): 6:38am On Jan 08, 2018
Gemc3:



Been having the same issue with them. No option. To speak with an agent. Tasceige, got a lil issue. I realised that I couldn't stop my social bundle pls from automatically subscribing. Kindly assist. If you need my phone number, let me know how I can send it. Thanks.

Apologies...


Please DM your number
Re: Airtel Customer Care by xtremeTall(m): 9:40am On Jan 08, 2018
verocharles:


Please I can't use my Airtel line for mobile instant banking. For the past 2 months for both my fidelity and access bank account
It says that I have insufficient airtime for the transaction. But I always have airtime at least N100.

I reported to both banks they said it is from airtel. My airtel no is zero80two8 three two 4 seven zero 9.
Thanks relying on your assistance
bro....am also encountering same problem here....please how do you rectify it
Re: Airtel Customer Care by Gemc3(f): 11:23am On Jan 08, 2018
tasceige:


Apologies...


Please DM your number

Thank you

Doing that now
Re: Airtel Customer Care by verocharles(m): 11:45am On Jan 08, 2018
tasceige:


Please try recharge on your line and try again. Also ensure you're using the line registered with your bank account.


Thanks I appreciate. I recharged after exhausting the credit from the former tariff

It is now going both access and fidelity bank transaction. Thanks once more.

I observed an abnormal credit deduction after buying N2000 glo airtime from access bank. N40 was deducted from my airtime for the transaction. I think it is too much.
Re: Airtel Customer Care by verocharles(m): 11:49am On Jan 08, 2018
xtremeTall:
bro....am also encountering same problem here....please how do you rectify it

Follow as advised.

Migrate and recharge.

1 Like

Re: Airtel Customer Care by tasceige(m): 4:37pm On Jan 08, 2018
verocharles:


Thanks I appreciate. I recharged after exhausting the credit from the former tariff

It is now going both access and fidelity bank transaction. Thanks once more.

I observed an abnormal credit deduction after buying N2000 glo airtime from access bank. N40 was deducted from my airtime for the transaction. I think it is too much.

Dear Sir,

The network now charge N5 per 20 secs to a max of N30 for 120secs while using the the financial USSD codes however to recharge directly on your line or third party is free
Re: Airtel Customer Care by verocharles(m): 7:50pm On Jan 08, 2018
tasceige:


Dear Sir,

The network now charge N5 per 20 secs to a max of N30 for 120secs while using the the financial USSD codes however to recharge directly on your line or third party is free

Thanks for the enlightenment and information. Though I only recharged and billed. I appreciate
Re: Airtel Customer Care by drexel39(m): 1:32am On Jan 09, 2018
on the 15th of december 2017, i recharged my line with 3500 to do the 10gig youtube bunlde and 7gig android bundle,i dialed the code and follow the instruction nd got a ''subcription not succesful''when i checked my acct balance the money was gone and no data was allocated to me,i hv bn calling customer care since then nd they kept given stories to do something about it,on 30th decemeber,i recharged my line with 4000 to do the youtube plan fr 10gig yotube and 9 gig android data and i also got the same message,on the 5th of janaury i recharged my line 1 k and tried the 1k and the money was also deucted and no daata,i hv social bundle sucricption on my line and 18 gig youtube data rolled over frm previous subcriptioms,my mobile number is 08081972334
Re: Airtel Customer Care by sofdoc(m): 6:32pm On Jan 16, 2018
tasceige:


Apologies please....
As I'm out of office at the moment.
Please dial *902# or send Stop to 902.

You can as well call on 111 or 121 and patiently follow through the voice prompt.

However proper check will be done on Monday
Hello, good evening. I would like to stop some deductions on my account. I don't subscribe for your value added services but I believe you have automatically placed me on one again.
I have experienced these deductions in a sequential order in the past and I would be told I was subscribed for one Africa something something. I would be temporarily taken off the plan before you activate it again. Now I don't know how your customer care line works anymore as I can't seem to reach an agent.
Reading from the post, I tried the *902# but it didn't work as I was informed I wasn't subscribed to the package. Can you please let me know the plan I have been subscribed to that leads to these deductions and unsubscribe me with immediate effect?
Thank you.
Re: Airtel Customer Care by Ruq: 7:42pm On Jan 17, 2018
tasceige:


Dear Sir,

The network now charge N5 per 20 secs to a max of N30 for 120secs while using the the financial USSD codes however to recharge directly on your line or third party is free

Why haven't I been able to speak with an agent, I keep trying 121 and there's no direction telling me "to speak with an agent" ?
Re: Airtel Customer Care by tasceige(m): 10:09pm On Jan 17, 2018
Ruq:


Why haven't I been able to speak with an agent, I keep trying 121 and there's no direction telling me "to speak with an agent" ?

Apologies...

Patiently follow the IVR and you will be able to speak with any of our agent, should there be any issue you will like me to assist you with, please share.
Re: Airtel Customer Care by Freeko4(m): 11:02pm On Jan 17, 2018
Since I started using mobile network, non has frustrated me like airtel, to reach direct call center agent dat one na crime, to fit use any of their ussd code solve issue dat one na one chance. I still dont understand why a tele com company will make it difficult for their customers to reach dem. I smell sumtin fishy. Dats the reason someone sued their ass. Na wah nfin works down dis shithole.

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Re: Airtel Customer Care by ibawon(m): 11:24pm On Jan 17, 2018
Shame on you guys! you purposely made it impossible to speak with a customer care representative

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