₦airaland Forum

JobNoticer:
Stresert is recruiting Call-centre/Customer Service Executive. Please note that they didn't specify a location in Nigeria for the Call-centre job.

Call-centre/Customer Service Executive 

 Our client is Holding company in Lagos involved in insurance, pensions and other non-financial services in need of a Call-centre/Customer Service Executive. The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients. He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present




Detailed Job Duties

Manage large amounts of inbound and outbound calls in a timely manner
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
Maintains a professional work environment and administrative support.
Seize opportunities to up-sell products when they arise
Keep records of all conversations in our call center database in a comprehensible way
Supply information regarding the organization, products, services and policies to clients on enquiry.
Deals with compliant tactfully, calmly and politely
Reports and document issues for resolutions
Schedule and maintain appointments diary
Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Inform line manager adequate information when the need arises.
Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
Other assigned duties


Qualification, Skills & Other Requirements

Previous experience in a customer support/call-centre role for at least 3 years
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
HND/ B.Sc.
Strong telephony skills
Customer-centric
Good verbal communication
Multitasking skills
Good administrative skills
Microsoft Office skills
Pressure Handling abilities are very essential
 Salary

Up to N150,000 monthly


Method of Application

click here to apply

JobNoticer:
Stresert is recruiting Call-centre/Customer Service Executive. Please note that they didn't specify a location in Nigeria for the Call-centre job.

Call-centre/Customer Service Executive 

 Our client is Holding company in Lagos involved in insurance, pensions and other non-financial services in need of a Call-centre/Customer Service Executive. The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients. He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present




Detailed Job Duties

Manage large amounts of inbound and outbound calls in a timely manner
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
Maintains a professional work environment and administrative support.
Seize opportunities to up-sell products when they arise
Keep records of all conversations in our call center database in a comprehensible way
Supply information regarding the organization, products, services and policies to clients on enquiry.
Deals with compliant tactfully, calmly and politely
Reports and document issues for resolutions
Schedule and maintain appointments diary
Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Inform line manager adequate information when the need arises.
Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
Other assigned duties


Qualification, Skills & Other Requirements

Previous experience in a customer support/call-centre role for at least 3 years
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
HND/ B.Sc.
Strong telephony skills
Customer-centric
Good verbal communication
Multitasking skills
Good administrative skills
Microsoft Office skills
Pressure Handling abilities are very essential
 Salary

Up to N150,000 monthly


Method of Application

click here to apply