Guaranty Trust Bank plc continued its dominance of Nigeria’s most qualitative digital financial service awards for the fourth year in a row, winning eight of the twelve honours available to Banks in the 2019 edition of the Central Bank of Nigeria (CBN) Electronic Payment Incentive Scheme (EPIS) Efficiency Awards.

The foremost African financial institution, renowned for its innovative products and services, won awards for efficiency and excellent service delivery in virtually every E-payment channel.

The CBN EPIS Efficiency Awards is organized to celebrate financial institutions, merchants and other stakeholders at the forefront of driving electronic payment in Nigeria. Now in its fourth year, the awards are based on objective analysis of all E-payments data collated by the Nigeria Inter-Bank Settlement System (NIBSS) over a full calendar year. With eight awards, GTBank took home two more honours than the six awards the Bank won the previous year and the highest number of awards presented to financial institutions, Fin-techs, merchants and other stakeholders in the Electronic Payment Incentive Scheme.

The eight awards won by GTBank include:

- Best Customer Experience Award: for having the highest level of overall customer satisfaction rating in the delivery of electronic payment services to customers in2018.
- Real-Time PaymentsTransaction Efficiency: for achieving the lowest failure rate in the processing of InstantPayments transactions in 2018.
- Cashless Driver, USSD Channel Champion: for achieving the highest number of instant Payments transactions via the USSD channel in 2018.
- Cashless Driver, Point of Sale (POS)Transactions: for achieving the highest transaction count on Point of Sale(POS) Terminals in 2018.
- Cashless Driver, Card Usageon Point of Sales (POS) Terminals: for authorizing the highest card transaction count on thePoint of Sale (POS) Central Terminal Management System in 2018.
- Direct Debit Driver Award: for processing the highest volume of successful debit mandates across all Payment Service Provider platforms in 2018.
- E-Reference Operations Efficiency: for the Bank’s outstanding performance in the processing of customers references received from other Banks for account opening purposes on the industry E-reference Platform in 2018.
- ID Services Driver: for achieving the highest volume in the use of the BVN, e-Passport and NIN customer verification platforms in 2018.

Commenting on the Bank’s EPIS awards, the Managing Director and Chief Executive Officer of Guaranty Trust Bank plc, Mr Segun Agbaje, said; “We are proud to be recognised by the CBN EPIS Efficiency Awards for our efforts in driving excellence in electronic payments and providing customers with a superior banking experience across all digital touchpoints. These awards serve as extra motivation for us and we continue to find new and exciting ways to reduce our customers’ pain points and offer them benefits beyond banking.

He further stated that; “At GTBank we are passionate about building the bank of the future that connects our customers directly to all the everyday things that matter to them. That is why we are constantly leveraging the best of technology to, not only make financial services cheaper, more personal and readily accessible, but also to create amazing digital experiences in a way that adds real value to our customers’ lives.”

Guaranty Trust Bank plc is a foremost African Financial Institution with Total Assets of ₦3.287trillion and Shareholders’ Funds of ₦575.6Billion. With banking operations across 10 African countries and the United Kingdom, GTBank is regarded by industry watchers as one of the best run financial institutions in the countries in which it operates and serves as a role model in Africa’s financial service industry due to its bias for world-class corporate governance standards, excellent service delivery, and innovation.

SOURCE: https://brandspurng.com/2019/03/24/gtbank-dominates-cbn-e-payments-awards-wins-8-out-of-12-banking-honours/

Ok

@ N56 per sms monthly charge for 15million active account

Lalasticlala ohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

One of the best Bank so far with new innovation

Yoruba banks doing so well

Yorubas are so smart

This is a bank that was founded not too long ago already winning awards

Yorubas and awards

My Sterling is coming there soon






Fess Bank, why u no dey

Unlimitk:
Yoruba banks doing so well

Yorubas are so smart

This is a bank that was founded not too long ago already winning awards

Yorubas and awards

Wetin bring Yoruba to dis one nw...

Amuocha:
Ok

@ N56 per sms monthly charge for 15million active account

Lalasticlala ohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

So that's all u learnt from the whole write up.?and u ll also say yes if they ask if u r a literate?

Unlimitk:
Yoruba banks doing so well

Yorubas are so smart

This is a bank that was founded not too long ago already winning awards

Yorubas and awards

When will you grow?

mayze:

So that's all u learnt from the whole write up.?and u ll also say yes if they ask if u r a literate?

Do the multiplication and see the scam

Without biaseness GTbank is the best bank we have in Nigeria today...
U can hardly see a family that one among them will not have GTbank account....

GTB God bless una Afonja God bless una

My bank beats your bank no mean say my money pass your own ooo

Unlimitk:
Yoruba banks doing so well
Yorubas are so smart
This is a bank that was founded not too long ago already winning awards
Yorubas and awards

Don't bring tribal e war to this again. we've had enough..... pleaseeee

Gab has won award for high pos usage because they give 0.2 and that is not fair to others who charges 0.75
Secondly gt staff are mostbuntrained when it comes to customer service. When you go to resolve dispense error they tell you to go and your money from the merchant. That is just wrong. Uba deserves payment terminal award.

Whoever suprise is not living in �� or having little knowledge about seemless and modern banking.. Congratulations

Unlimitk:
Yoruba banks doing so well

Yorubas are so smart

This is a bank that was founded not too long ago already winning awards

Yorubas and awards

Grow up please v

In terms of branches Nationwide,
GTB bank no enter top 20.
.
First bank remains the best bank in Nigeria

thief

Polaris should win more. They are trying

bank that renew my card without my consent and sent it to jigawa state I left over a decade ago. asking me to request another one that the former charges is gone. gtb = arm robber.

That's why I bank with GTB.

We have this kind of Banking verification perfect system yet ordinary election in Nigeria we can deploy these technology to conduct perfect election

ogundeleai:
Whoever suprise is not living in �� or having little knowledge about seemless and modern banking.. Congratulations

i don’t agree with you. I earn a living in this industry. Is it the same Gtbank. That settles t+2 sometimes. They won this award thanks to their low charge period.

I give it to them...Life is about taking risk.. GT is wat it is cos of their risk appetite but they need to do more in customer service..Most of the complaints from there customers got to do with customer service relationship...
Love their USD...*737#..D guy even wore d t-shirts to receive their prize.

Surprised that Unity and Sterling received award..One bank CEO was present,he was looking as if mk d ground swallow am,d bank didn't win award...Thumbs up to NIBSS but please,let ur 7 to 10 be 7-10 not 8-11

Where is Heritage Bank, UBA and First Bank?

GTB is the best bank in Nigeria. Argue with your bank alerts.

So zenith no take anything issorite

fitinwell:
Where is Heritage Bank, UBA and First Bank?

In my pocket.

emmadaji:
One of the best Bank so far with new innovation

Gbam..

WetinUGain:
I give it to them...Life is about taking risk.. GT is wat it is cos of their risk appetite but they need to do more in customer service..Most of the complaints from there customers got to do with customer service relationship...
Love their USD...*737#..D guy even wore d t-shirts to receive their prize.

Surprised that Unity and Sterling received award..One bank CEO was present,he was looking as if mk d ground swallow am,d bank didn't win award...Thumbs up to NIBSS but please,let ur 7 to 10 be 7-10 not 8-11

Unity bank? God forbid.... That one na bank?

Best Bank in West Africa, no doubt!