V

Rubbish

fratermathy:


It actually popped up on my screen bro. That's more reason I'm angry cos this is corporate 419. Why didn't the popup message tell me that I'm ineligible.

T&C applies. You can't win this in court. And this is No fraud.

rePub:
Is this a sponsored post?

No, it's not. I was also scammed by this DsTV with their upgrade scam. I just don't have any to be dragging Dstv up and down on social media.

@OP those Twitter handles will not respond to your queries as long as it is not in their favour

Same happened to me..,I upgraded and nothing was done ...I have been a customer since june

Reason i stopped using dstv! They did this to me on 2 occasions. Received call from their customer care,I did the upgrade,i never got the bonus. I called them,they denied it.

After the second time,I just left the yeye decoder there. I still get calls from dem every week persuading me to recharge and get an upgrade.

rePub:
Is this a sponsored post?

Nope. It happened to me.

flexyrule:
T&C applies. You can't win this in court. And this is No fraud.

The big question is this: WHY DID THEY CALL ME TO UPGRADE WITHOUT MENTIONING THE T & Cs?

It's not a matter of court case now. Its a matter of calling them out for deceiving customers with vague promos.

If na Naija companies now, una go say e too cost, bla bla bla.
Enjoy your foreign taste.

fratermathy:
Hello Nairalanders,

I actually purchased a new DStv decoder last month. It came with one month free Compact bouquet subscription. Towards the end of the subscription earlier this week, I received a call from a DStv marketer (01 280 6877). I was asked to upgrade to a Compact Plus bouquet for N10,650 in order to get double upgrade to the Premium bouquet. Since I wanted to resubscribe anyway (I actually wanted to maintain the Compact bouquet), I decided to do the upgrade and pay the extra in order to get the premium channels.

I paid the money and went ahead with the upgrade, believing that I was going to get the premium channels. After 48 hours, I was yet to get the upgrade and I sent an email. My email was not replied. I decided to call the customercare to make my complaint. The agent that spoke with me then told me that the promo is not for me as my account was only created in September. I queried her on why the company's marketer called me for a promo that I was ineligible for without mentioning it. When I got the message about the offer, it wasn't explicitly mentioned that it was for old customers ONLY.

My anger now is that I was essentially deceived by the company and their marketers to upgrade even when I did not want to. I do not actually need a Compact Plus (it's virtually the same with the Compact, apart from new sports content which I don't need). I only upgraded because I wanted to access the premium bouquet. I expressed my dismay to the customercare agent and told her that the company had tricked me. The extra money I spent is not the issue but the thwarted expectations that I had. I promised the agent to call out DStv for this blatant misuse of advertisement.

I have also tweeted @DStv, @DStvNg, and @DStvCare on this issue and have not gotten any response. I am bringing the issue here on Nairaland so that all Dstv customers or potential customers can know of the deceptive tactics DStv uses in its advertisement. Before you deal with DStv, make sure you ask them to tell you ALL the clauses because they won't tell you. All they need is your money so they don't care about consumer rights.


I will also forward my complaint to relevant regulatory agencies as well.

My guy welcome. By now you should know DSTv gimicks when it comes to promos. Don't depend on them for anything. If you see fine, on not ignore their existence. I have learnt that. Especially the customer care agents who call to remind you to renew subscription. I had to tell them off years ago that it's not their business if I renew or not they are only interested in my payment.
Apart from Investigation Discovery and C&I. ( Crime & Investigation) channel, I don't care about them. I hear I can get these two channels on Kwese but I'm yet to confirm. I have decided never to be hooked on awoof. I usually renew before my expiration but something told me to wait till the last two days of my package. DSTv bullshit is going on because they are a monopoly. There should be am anti Monopoly law in each sector of private business in Nigeria

JubrinElSudan:
Which government agency regulates pay TV? Just like cbn-banks, nerc - discos, ncc-telecoms. Send them a mail/tweet copying the regulatory body and see them running "hecta seckta" to resolve it

NCC

My guy sorry o.

Obviously, you have been xenophobiaed by the Southern boys.

Ndo.

DSTV NA SCAM....I don't know why you people are still dealing with this Xenophobic human beings....

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JubrinElSudan:
Which government agency regulates pay TV? Just like cbn-banks, nerc - discos, ncc-telecoms. Send them a mail/tweet copying the regulatory body and see them running "hecta seckta" to resolve it

Complaints commission

Is the same issue I'm having, I paid for upgrade on Gotv, they told me after 48hours there will be an upgrade, that was since last Sunday but till now it has not reflected, I'm planning to go and complain in their Office

I long stopped into buying into any of these organisations promotional offers. They all come with hidden Terms and conditions

fratermathy:


I think we have NBC and APCON for issues like this. I'll forward my complaints to them and tweet to their handles too.

Others can please suggest any regulatory agency that I can contact.

Many others would have been deceived by their promos and offers but they probably swallowed it. I do not easily swallow bitter pills and if I must, it is my civic duty to warn others so that they can be careful.

Try Consumer Protection Council (CPC).

JubrinElSudan:
Which government agency regulates pay TV? Just like cbn-banks, nerc - discos, ncc-telecoms. Send them a mail/tweet copying the regulatory body and see them running "hecta seckta" to resolve it

NBC regulates radio and televion

#JudasTheRat #JudasTheRat

fratermathy:
Copy of the mail that I sent to NBC and APCON.

Your letter didn't have mention of dates of transaction and communication with them. It will be better to have trails of those dates and not just to say 48 hours or so.

If everyone tow your line of action in every service sector, this country must self correct. It's getting too much.

You see those DISCOS, Police, Kidnappers and Armed robbers are no different.

Meanwhile it sometimes takes up to 3 days to a week for them to do this upgrade but even that is fraudulent as it is supposed to be instantly.

Let's know the progress as you journey on this their deceit.

I advise you report this matter to I consumer protection commission (CPC).

fratermathy:
Hello Nairalanders,

I actually purchased a new DStv decoder last month. It came with one month free Compact bouquet subscription. Towards the end of the subscription earlier this week, I received a call from a DStv marketer (01 280 6877). I was asked to upgrade to a Compact Plus bouquet for N10,650 in order to get double upgrade to the Premium bouquet. Since I wanted to resubscribe anyway (I actually wanted to maintain the Compact bouquet), I decided to do the upgrade and pay the extra in order to get the premium channels.

I paid the money and went ahead with the upgrade, believing that I was going to get the premium channels. After 48 hours, I was yet to get the upgrade and I sent an email. My email was not replied. I decided to call the customercare to make my complaint. The agent that spoke with me then told me that the promo is not for me as my account was only created in September. I queried her on why the company's marketer called me for a promo that I was ineligible for without mentioning it. When I got the message about the offer, it wasn't explicitly mentioned that it was for old customers ONLY.

My anger now is that I was essentially deceived by the company and their marketers to upgrade even when I did not want to. I do not actually need a Compact Plus (it's virtually the same with the Compact, apart from new sports content which I don't need). I only upgraded because I wanted to access the premium bouquet. I expressed my dismay to the customercare agent and told her that the company had tricked me. The extra money I spent is not the issue but the thwarted expectations that I had. I promised the agent to call out DStv for this blatant misuse of advertisement.

I have also tweeted @DStv, @DStvNg, and @DStvCare on this issue and have not gotten any response. I am bringing the issue here on Nairaland so that all Dstv customers or potential customers can know of the deceptive tactics DStv uses in its advertisement. Before you deal with DStv, make sure you ask them to tell you ALL the clauses because they won't tell you. All they need is your money so they don't care about consumer rights.


I will also forward my complaint to relevant regulatory agencies as well.

#ALAYEJORJORJOR

unite4real:


Your letter didn't have mention of dates of transaction and communication with them. It will be better to have trails of those dates and not just to say 48 hours or so.

If everyone tow your line of action in every service sector, this country must self correct. It's getting too much.

You see those DISCOS, Police, Kidnappers and Armed robbers are no different.

Thank you very much for indicating that. I'll send another detailed email and copy to the agencies that others have suggested too.

Those people are bunch of thieves. I also experienced the same thing some months ago. They do it to both new and existing customers, after making payment they will give one excuse or the other why you are not qualified . And to make it worse by the time you called customer service ,they start talking thrash .

fratermathy:
Hello Nairalanders,

I actually purchased a new DStv decoder last month. It came with one month free Compact bouquet subscription. Towards the end of the subscription earlier this week, I received a call from a DStv marketer (01 280 6877). I was asked to upgrade to a Compact Plus bouquet for N10,650 in order to get double upgrade to the Premium bouquet. Since I wanted to resubscribe anyway (I actually wanted to maintain the Compact bouquet), I decided to do the upgrade and pay the extra in order to get the premium channels.

I paid the money and went ahead with the upgrade, believing that I was going to get the premium channels. After 48 hours, I was yet to get the upgrade and I sent an email. My email was not replied. I decided to call the customercare to make my complaint. The agent that spoke with me then told me that the promo is not for me as my account was only created in September. I queried her on why the company's marketer called me for a promo that I was ineligible for without mentioning it. When I got the message about the offer, it wasn't explicitly mentioned that it was for old customers ONLY.

My anger now is that I was essentially deceived by the company and their marketers to upgrade even when I did not want to. I do not actually need a Compact Plus (it's virtually the same with the Compact, apart from new sports content which I don't need). I only upgraded because I wanted to access the premium bouquet. I expressed my dismay to the customercare agent and told her that the company had tricked me. The extra money I spent is not the issue but the thwarted expectations that I had. I promised the agent to call out DStv for this blatant misuse of advertisement.

I have also tweeted @DStv, @DStvNg, and @DStvCare on this issue and have not gotten any response. I am bringing the issue here on Nairaland so that all Dstv customers or potential customers can know of the deceptive tactics DStv uses in its advertisement. Before you deal with DStv, make sure you ask them to tell you ALL the clauses because they won't tell you. All they need is your money so they don't care about consumer rights.


I will also forward my complaint to relevant regulatory agencies as well.

Not really surprise. Making profit at the expense of lying have always been the gimmick of most of these companies.

DStv and Multichoice as a whole have been scamming Nigerians and we don't know.
Do you know that if you mistakenly credit a wrong no your money is gone? Multichoice will never do any thing about it u will keep sending mails that will never be worked on. I did a wrong subscription on the 8th of this month after sending mails with correct customers id card and prove of payment till today 12th nothing has been done. I keep getting everyday promises from their customer care that it will be done and yet it doesn't get done. Note this is the 6th time I am loosing money to them. It's too bad

Its painful but oga calm down. The customer agent that called you was given random phone number of subscribers. It was never deliberate.

Let it go bro.

No vex.

Acidosis:
Sir, you got "scammed" by an overzealous ill-informed customer care rep. I think you should let it go if you eventually get an apology because it seems the lady called in error.

Be more careful in the future and respond only to pop-up messages from DSTV on your screen. All eligible subscribers got this message.

Thank you. Probably a new Over enthusiastic rep.The query wey done enter her desk on this matter go dey multiply.

That's the trick they use, dstv has done this to me thrice and I'm an old time customer. Dstv will deceive u to part away with ur hard earned money and fail to fulfill their promises

These people are scam na

If you see any pop-up messages like this just ignore d message..

The best way for you, just go to their office

ornicus:

Thank you. Probably a new Over enthusiastic rep.The query wey done enter her desk on this matter go dey multiply.

the question remain why should the customer care agent be ill-informed? Arent they suppose to have every information concerning dstv at their beck and call?