₦airaland Forum

I made a comment on the 13th of Feb on a thread created to talk about this issue sometime back but unfortunately it wasn't moved to frontpage.
My case is below...
I have to lend my voice to this issue. For the past six months, Glo has fraudulently deducted my credit. This started towards the ending of the month June 2015. 100 naira was deducted from my account. I called their customer care to report the incident. I was told i subscribed for one of their sms packaged which I didn't (why should i do such when i Have the internet at my disposal?) I asked how that possible when i didn't send an sms to request for the package, their reply was i probably answered one of the automated calls or someone didn't it on my behalf (crazy response). I was told the issue has been forwarded to their "so called engineers" and it will be resolved in 48hrs.I received an sms to that effect that the issue has been resolved. To avoid repetition of the incident, i stopped answering automated calls. although the sms stopped coming my credit was still deducted usually toward the end of the month and this continued till september when i decided not to reload my credit account. sometime in october I decided to reload my credit account and this time I ensured the credit left was always below 100 naira. This worked for the month october and november. Early december, I loaded my account because i intended to send christmas messages to friends, collegues and family, They deducted 100 naira the same day I loaded the account. Calling customer care again, i was told they can't tell me the exact service i subscribed for because their are carrying out system upgrade. After all the hot tempered words were released from me, the customer care officer told me she will forward the issue to their engineers. The same day, I received a message that the issue has been resolved. This repeated itself around christmas and the same shouts and assurance from the customer care official ensued. Just this week, I continued with my routine of ensuring the credit is below 100 naira, only for glo to deduct 50 naira out of the balance left. Same talk of they can't tell me what services i subscribed for because of system upgrade that the issue has been forwarded to the engineers for solution.

1.Now my issue is why should a telecom provider deduct credit for services that were not requested for i.e forcing it on the subscribers

2. I don't know what the so called engineers are doing in that place because i believe if an issue should be resolved, it should be resolved once and for all.

I know some people will say its just 100 naira but think of how many subcribers maybe running into millions that have similar experiences.

That's not me bro...

Silkmoth33:
See d small protruding potbelly
This rivers state old man no know when it don pass be careful!

See as this other policeman they look am!

thanks bruv...

Dahveydson:
At most, a week.

I am here again...

hi guys how long did it take after you applied before you got messages for the tests, interviews et all? cc tchidi, MissIndependent and dahveydson

is it me or that nicca is pouting?

he's updating his bbm status... kneeling things...

Chiccly:
The guy kneeling down besides the Ooni, is he reading an sms or sending one?


Or maybe he is updating the folks at home the latest.

you sure say you no go change your moniker to LVGOUT?

LouisVanGaal:
Nna men, na after world cup o(2014) na eem I register, thinking se d dude sabi...#LVGout! GGMU;P;P

martial just shut them haters up... Glory Glory Man Utd.... Just saw a moniker LouisVanGaal bros you funny ooo

lets do this #Man Utd...

touch lives positively when you have the opportunity to do so...

sekem babe don humble @mukina2

my dear op, you are too young to watch such a movie.

hi guys how long did it take after you applied before you got messages for the tests, interviews et all?

@vizkiz

the cars simply felt like swimming...

tosyne2much, toks2008 and wristbangle is this true or false?

mehn, this thing hit FP faster than a lightening...

thank God mine is not as big as that...

only if you looked at it from a different point of view and not a myopic one you will know that statement translates to the situation of a person's life. In her case, her situation changed from good to bad and in the case of Olajumoke hers changed from bad to good. I pray we all experience better situations than that which Olajumoke is experiencing right now... P.s I hope we win west ham over the weekend... Cheers to you and Glory Glory Man Utd

prahcetomi:
na dis kind thing u suppose say?...see ur big stomach.....mtcheww

wicked!!!

i can say most of us have been through this at one point in our lives...

story story... like a brother said on nairaland, he has experienced four days of uninterrupted blackout

From dancing at the AMVCA to dancing in kirikiri...

Nothing to offer...

naija and copy copy sha... *smh*

The guy in the yellow and green shirt is really enjoying the groove

Alright miss...

KingCheezyPuff:
That's good.An I'm good.

my belly is doing just fine... I believe you are good as well...

KingCheezyPuff:
3rdlegxxx

Pussypounder ....Every time you try ta talk to the dude he stretches out the word "pusssssssssy"
He never fails

Comehoponmydick I think I spelled this wrong

Thelastidiot.....you a funny dude.

Potbelly.... Hi How's ya belly?

no wonder mr cork too like that abroad

hahaha... funny you. she's not my wife though

prettythicksme:
to come see ur wife!