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when you download hotsopt shield do you see an icon or button to indicate that the download is succesful. Each time your computer is on the is always red,that indicate that your ip is not hiding( PRIVACY OFF) click on the icon and then click on connect,when the icon turns to green then your ip is hiding. To confirm if your ip is hiding check your location on ip2location.com,make sure before you click on connect all programme is close or better still before you open any programme. you can reach me on getwisdom40@yahoo.com for further answer to any questions,see you at the top.