[center]Welcome to the month of March[/center]

Its the last month in the first quarter, so talking of Customer Satisfaction is not out of place when you want to achieve the most in the remaining months.
In Tenol Alpha we don't just want to satisfy our customers, we want to delight them.

"Probably the most important management fundamental that is being ignored today is staying close to the customer to satisfy his needs and anticipate his wants. In too many companies, the customer has become a bloody nuisance whose unpredictable behavior damages carefully made strategic plans, whose activities mess up computer operations, and who stubbornly insists the purchased product should work"
[center](Lew Young)[/center]

Hi there,
This is on high demand and we though you should have it too.

Get the recording of this webinar to gain knowledge about the ISO management System Maintenance, Internal audit program and some other initiatives that you can embrace to improve the quality of your Management System. Also identify focus area for improvement within your organization.
The speaker takes us from what we know to how we can maintain and improve the Management System of our organization irrespective of which Management System is being implemented.

To download or view the webinar recording for free,

Visit / 3p7AyuX


ISO 9001:2015 QMS Implementer/Internal Auditor Training Course[font=Lucida Sans Unicode][/font]

This course will guide you in planning and performing an effective audit as well as Implementing any Management System and taking corrective action where necessary. It will also equip you with necessary skills to assess and report on the conformance and implementation of processes based on ISO 9001:2015 and ISO 19011.

Step one: Stop comparing yourself to others, and instead compare yourself to your lowest point in life.

No two people are on the same path in life or in business, so comparing yourself to someone else is really just an exercise in futility. Plus, you only know what you see on the surface, and you know nothing of the struggles or challenges they might be experiencing behind the scenes. Instead of comparing yourself to others, compare your present self to your past self, and see just how far it is that you’ve come. Chances are, you’re at least one step ahead of where you were at your lowest, and if not, you’ve just given yourself something to work towards.

Step two: Be grateful for and see the benefits of any challenges you're experiencing right now.

A challenge is simply an opportunity for growth if you approach it with the right mindset. While it might be hard to see the reason for the challenge while you’re in the thick of it, trust that it’s something that will provide you with value. Be grateful that you’re in a position to be facing such a challenge and try your hardest to find any upsides, no matter how small they may be. Most challenges are beneficial because they teach us the hard lessons that, while uncomfortable, are often instrumental to growth and development.

Step three: Be grateful for where you're at now.

Gratitude is an incredibly powerful tool and is something that should be practiced daily. Look back at your journey to see just how far you’ve come, and reflect on your gratitude for both where you are now as well as how far you’ve come. You’ll also start to notice that the more you actively practice being grateful, the more positivity you’ll see around you, which can lead to breakthroughs and developments both on a personal and professional level. As Moore says “what you appreciate, appreciates.”

Step four: Make a plan.

Now that you know where you are, it’s time to look forward to the future. Write down exactly where you are now and exactly where you want to be. Then, make a plan to figure out how you’re going to get yourself there. Be as detailed as possible with your plan and include the things you’ll need to learn, how you’ll overcome obstacles and roadblocks, as well as a time frame for taking action.

Step five: Take actions in the pursuit of the life you want to live.

Whether your goal is to improve your health, wealth, or happiness, dedicate time to actively pursuing the things that will help you achieve this goal. That could be carving out an hour per day to dedicate to exercising or committing to getting in 20 minutes of mindfulness, or it could be hiring a financial advisor to help you manage your money. There’s no wrong way to pursue the life you want to live, other than not taking action.


Step six: Continually adapt and evolve your plan.

Periodically check in with yourself to ensure that you're evolving and growing, and that your action plan is still meeting your needs in the present moment. Sometimes things will have to be pushed back to another time, other times you’ll realize that certain things are no longer serving you. Be willing to make changes to your plan as you go along to ensure that it’s always helping you grow and develop.

Step seven: Celebrate along the way – both small wins and big wins.

You should always celebrate your wins, no matter their size. Your small wins are just as valuable and important as the big wins, as they showcase your growth and accomplishments. Celebrating the wins along the way will help keep you motivated and remind you that even if it doesn’t feel like it, you’re making progress and moving forward.

Bonus step: Remember that everyone starts out as a beginner.

The most successful people in the world started out as beginners not knowing what to do or how to do it. Anyone who is a millionaire or billionaire today was once exactly wherever you are right now in your business journey. They too had to come up with an idea and hustle to make their first sale, then learn how to scale and grow. As Moore explains, “every winner was once a beginner, and every master was once a disaster.” You have to start at the bottom before you can grow.

Ashira prossack,
Communication Trainer & Coach.

Have you wondered the effect of a bad review? how about the effect of 60% bad reviews
Its no news that 98% of these bad reviews are from poor quality of products and services.

The major hope of every business is not in a one off sale, but in returning customers and referrals. This would mean that quality products and services has to be delivered at all time and a system to improve on quality has to be in place.
The major way top management take action to improve their customer's perception on their products, service and brand is through the PDCA circle.

PDCA stands for Plan, Do, Check, and Act. It is an ISO 9001 (QMS) Quality Management System's principle that shows the quality process circle of a project.

The ISO 9001 is a certifiable standard which enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining or even auditing a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness.

find other useful business tips from our Blog at www.tenol-alpha.com

By Tenol Alpha.

Develop the competencies to establish, implement, operate, maintain, and continually improve a QMS based on the requirements of ISO 9001


During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and how to improve an organization’s customer satisfaction and overall performance.


For registration and inquiries please call; 08068466957 or send a mail to mercyochuba@tenol-alpha.com

We at Tenol Alpha are all about adding value to you and your business!

Develop the competencies to establish, implement, operate, maintain, and continually improve a QMS based on the requirements of ISO 9001


During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and how to improve an organization’s customer satisfaction and overall performance.


For registration and inquiries please call; 08068466957 or send a mail to mercyochuba@tenol-alpha.com

A Quote to spice up your day.

World Quality Day is celebrated on the second Thursday of November all over the world.
We take advantage of this month to spread the awareness about the necessity of improving quality in organizations, through thoroughly selected Webinar topics that help improve corporate performance.

Join us this month for another impactful webinar, and get certificate of participation.
Topic: How to conduct an Effective Management Review
Date: Thursday, 18th Nov., 2021
Time 12Noon - 1.00PM
Venue: Zoom

Register Now!
https://us02web.zoom.us/webinar/register/WN_WQvQkD3uQtKmkTe4GRWMXg

We look forward to e-meeting you.


Tenol Alpha Webinar team

Send CV to mercyochuba@tenol-alpha.com
view poster for more details

Learn how to evaluate management systems performance for a continual improvement

This webinar will guide your steps in reviewing management processes within an Organization, using the key performance Indicators

FEATURES
An Introduction to management Review, and its key components
Common challenges in management Review
How to maximize the value of management review

EARN A MERRIFIELD CERTIFICATE OF PARTICIPATION

[center]MEET OUR SPEAKER[/center]
Oropo Omobola is a Lead Project Manager with over 15 years’ experience in Management Systems implementation, training, auditing, consulting
with focus on Banking, IT, Public Sector, Healthcare
Construction, Logistics, Telecommunications, Oil & Gas, Engineering and Manufacturing.

Bola is dedicated, result oriented and very positive Lead Implementer and Lead Auditor with credentials in ISO Management Systems Standards including ISO 9001, 14001, 45001, 28000, 29001, 20000, 55001, 37001, amongst others.
She has successfully managed over 30 Projects and double as certified PECB Facilitator and Auditor.





Venue: Zoom
Registration link: https://us02web.zoom.us/webinar/register/WN_WQvQkD3uQtKmkTe4GRWMXg
also streaming live on Facebook

Date: Thursday, 18th November, 2021

Time: 12Noon - 1.00 PM

Tenol Alpha's training services ensure you understand the subject matter, concepts, methodologies and you are able to apply lessons learned, analyze, evaluate issues and create solutions or actions plan as may be necessary and as applicable. Overall, you are at an advantage professionally when you attend our training anywhere and at any time.

We understand the demand on a busy professional and the need to be flexible and make training courses available and accessible to all.

Our online courses are centered on creating an interactive class that suits the flexibility of participants.

Access to the courses is opened anytime, anywhere, any day . Registered participants have access to an online platform for as long as 180 days and not less than 90 days.

The courses are affordable and cost-effective. Recognized certificates are issued on completion of the course. The online training is offered and powered by our partner.


For more information,
visit www.tenol-alpha.com
Please call 08068466957
Email mercyochuba@tenol-alpha.com.


Tenol Alpha Training Team.

We understand the demand on a busy professional and the need to be flexible and make training courses available and accessible to all.

Register and attend our online training that is specially designed to meet your learning needs.

This Virtual class creates an opportunity to interact with your trainer as well as In-Class practices

Access to the courses is granted anytime, anywhere, any day. Registered participants have access to an online platform for as long as 180 days and not less than 90 days.

The courses are affordable and cost-effective. Recognized certificates are issued on completion of the course. The online training is offered and powered by our partner

ISO 27001 ISMS
the intensive course enables the participants to develop the expertise necessary to support an organization in implementing and managing an Information Security Management System (ISMS) based on ISO/IEC 27001.

The participants will also be given a thorough grounding in best practices used to implement Information Security controls from all areas of ISO/IEC 27002. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects).

This training is also fully compatible with ISO 27003 (Guidelines for the Implementation of an ISMS), ISO 27004 (Measurement of Information Security), and ISO/IEC 27005 (Risk Management in Information Security)

ISO 9001:2015 QMS
SO 9001 certified professionals are considered a strong asset to any organization. Meeting the future needs and expectations is a big challenge for organizations that operate in any industry, especially in today’s increasingly dynamic environment. Thus, in order to accomplish organizational objectives, it is important to understand the necessity of hiring experts in Quality Management Systems. By implementing ISO 9001, the certified professionals will help organizations to adopt continuous improvement practices and provide them with the essential techniques to ameliorate their working processes. As a result of increased efficiency, all the processes within the organization will be accordingly aligned and understood. Moreover, the productivity will increase and the costs will decrease. ISO 9001 experts enable organizations to identify and address organizational risks, and achieve customer satisfaction. They also enable organizations to increase their global presence as many clients require ISO 9001 certified experts before conducting business.
Benefits of ISO 9001 Quality Management

By becoming an ISO 9001 certified professional, you will be able to:

Gain expertise in Quality Management Systems
Help the organization to offer qualitative products and services
Help the organization to reduce costs
Gain competitive advantage
Increase effectiveness
Assist the organization to focus on risk-based thinking
Contribute to the organization’s continuous improvement
Improve performance
Streamline organizational operations
Increase the efficiency of the supply chain management

ISO 31000 RISK MANAGEMENT

ISO 31000 is an international standard for Risk Management that provides a set of principles, a Risk Management framework, and a process, which helps organizations take a proactive approach to risks that they face. ISO 31000 helps organizations to develop, implement and continuously improve a framework that aims to integrate Risk Management strategies into the overall organizational processes including decision-making. The Risk Management process involves following five steps that identify circumstances, detect risk-associated hazards, assess and determine the risk, control evaluated risks, and review the impact of the risks.

ISO 22301 BUSINESS CONTINUITY MANAGEMENT SYSTEM
Being certified against ISO 22301 gives you the power of providing a premium level of services to your shareholders no matter the circumstances. ISO 22301 acknowledges you the ability to secure data backups, minimize major losses and maximize the recovery time of critical functions. With ISO 22301, you will enhance your knowledge and skills and you will be able to advise your organization on best practices in the management of business continuity. Given that, you will improve your ability to analyze and make decisions in the context of business continuity management.
Benefits of ISO 22301 Business Continuity Management

An ISO 22301 certification brings many benefits, such as:

Expand your knowledge on how a Business Continuity Management System will help you to meet business objectives
Gain the necessary knowledge to manage a team in the implementation of ISO 22301
Strengthen your reputation management
Increase your customer reliability
Identify risks and minimize the impact of incidents
Improve the recovery time
Achieve international recognition, and many more.

To learn more about management certification and training, visit;

http://www.tenol-alpha.com/services

Theme: Improving Corporate Performance-
Awareness, Best Practices, and Innovation

About The Summit
Quality and Risk Summit 3.0 is designed to provide meaningful information and insight for Professionals and Business Owners who are deeply interested in changing the fortune of their organizations despite the times, and the business environment.
Quality and Risk Summit 3.0 offers strategies for improving corporate performance, organizational excellence, tools and approaches to effect change and hone performance across key areas of an enterprise, closer steps to innovation through the lens of ISO 56002, leadership connection, and commitment to ISO management systems, monitoring the effectiveness of management systems and so on.
Participants will learn how to use best practices and tools to contribute unique values to their organizations. In addition, the Summit offers ample networking opportunities for participants to connect with peers, subject matter experts, and speakers.
Furthermore, Quality and Risk Summit 3.0 Participants will enjoy the following benefits:

• 1 Keynote Presentation
• 10 Interactive Presentations
• Daily peer-to-peer networking
• Breakfast and Buffet Lunch
• Certificate of Participation
• Presentation Materials


Target Audience
× Top Management and C-suite Personnel
× Management Representatives

Come learn a more effective approach to conducting an internal audit from our widely experienced facilitator for Free!!!

By attending this online webinar, you’ll have the opportunity to:
▪ Get a PECB Certificate of Attendance which counts for your Continuous Professional Development.
▪ Attend our discounted PECB Certified Lead Implementer or Lead Auditor Courses
▪ Gain insights into quality audit reporting
▪ Receive a discounted fee for our Quality and Risk Summit 3.0 holding on 11th and 12th October, 2021 @ Radisson Blu, GRA, Ikeja, Lagos, Nigeria. The Summit is themed: Improving Corporate Performance

Click to register

https:///EffectiveinternalAudit