Hey Seriousmata123,

We reviewed the screenshot you shared here, and while it does provide some insight into the situation, it does not show a clear picture. You left out the parts where you insulted our technical support staff.  

You came on live chat to share issues you had, and we assisted you on how you will resolve them yourself. But you insisted that we should handle it for you, which made the technical support staff make it clear to you that this particular task is not a free service. It falls under our paid support services. 

Do take note of the following;

1. Your issues were not server related but based on the script you used for the website.
2. You did not disclose what kind of script you used, so our team could assist you further.
3. Your behaviour towards our technical support staff led to the termination of your account with 14 days' notice. 

At Da-Manager, we take all customer feedback seriously, but we do not condone or tolerate insulting or disrespectful behaviour towards our staff. And we apologize for any frustration or dissatisfaction you may have experienced.