₦airaland Forum

UPDATE:
I received the second package on saturday.
Thanks everyone. Thanks nairalanders. And, thanks Jumia - though the stress was much.
Do have a great week ahead.

@MrsNaira, lol
Na wa o. Peeps don vex finish.
Oya Chinos, Lie down. 12 strokes of cane for you.

@Chinos, no business will survive for very long without good customer management / service.
Ur customers should be your number 1 fan, not otherwise. If people ship with you just because they don't have a better option, it's only a matter of time before that better option comes.

I will advice that you come up with some kind of 'good speech' to let your customers know that their opinions, feelings, and feedback matters. And like a policy statement / road map on the way forward.
NOTE: This has gone beyond who is right or wrong.

A word is enough for the wise...

Have a nice week everyone.

UPDATE:
The Home Theater was delivered to me yesterday. Good sound quality.
Still expecting the second order...

Hey bayplus, quite a lengthy one there. Very well said.

I'm sure I've called Jumia Customer Service over 20 times already, and sent over 25 mails. The issue is that you keep speaking to different persons who don't have any background on the issue. So, you have begin afresh each time you call.

You're right about the marketer option. It would solve a lot of issues being that there is someone you can personally hold responsible if anything goes wrong. Maybe next time I'd take this route, which due to my experience with this order might not be anytime soon.

Just that, I shop on other sites like Amazon and Aliexpress and I've never needed the help of a third-party agent to place an order or resolve issues. All issues are usually resolved promptly via online chat. But again, this is naija.

Though to be fair to Jumia, if you place an order and nothing goes wrong, you'd get your items early enough. The thing is, when something goes wrong with your order, it's an ordeal.

Thanks for the advice anyways. I'd be sure to keep it in mind.

ernieboy:
What is the status of last Saturdays shipment now? Has it arrived lagos? Or was there even a shipment last saturday?

Well, when I called, the guy that answered the phone said the shipment is in lagos. But that it hasn't arrived their office yet.
So, it probably has not been cleared at the airport yet.

UPDATE:
I've gotten a call today from Jumia confirming that a new order has been placed for me as a replacement for the items.
I will keep observing - until i receive the items.

JumiaOnline:
Hi Webmania,
You have requested a replacement for 306318689, in which a replacement voucher has been created and sent to CS/Issues to assist you with a new order.
Also, a voucher for order 302362689 was initially created and sent to you. You have used the voucher on order 304739589 and order is currently picklisted to be packed and shipped to you soon. Thanks for your patience and patronage.
Jumia Cares!

Okay o. Thanks for your response. I will be observing.
But, all this is just English Language, until I receive the replacements.

ayoa123:
Oga give them your order number make peeps sabi say na truth. At least Jumia don respond to ya request finally.

You want more proof?
I can even paste all the records of my emails to Jumia on this, but there's no point in doing that.

JumiaOnline:
We are sorry about your ordeal. May we have your order number to rectify the issue with your order please?

ayoa123:
Oga give them your order number make peeps sabi say na truth. At least Jumia don respond to ya request finally.

These are my order numbers:
Home Theatre: 302362689‏
Air Conditioner: 306318689

Chinos, you really need to do something about this your fortnight (every 2 weeks) shipment o. It is way too long and inconvenient.
We don't really care about whether people are sending fraudulent items to you or not. You should be able to handle all that without affecting your customers.

Let me give a suggestion - Maybe you should categorize your items differently so that the ones that do not have any question mark go normally with the weekly shipment, and the ones with question mark be subjected to more intensive scrutiny.

opeaceo:
I don't like the idea of buying house hold items online, the best thing is walk into a store, inspect whatever you are buying, if you're satisfied with the quality, pay for it.
Sometimes, what they post on their website is a far cry from what the items look like in reality.
Sorry for your experience.

I totally agree with you. I have learnt this the hard way.
In this case, the item was labelled clearly labelled "Wireless Home Theater" - very bold. But, If you want, I can upload pictures - there was nothing wireless about what was delivered to me.

I mean, I've been buying things online since 2010. This is the first time I'm buying online in Nigeria, and I will never try it again.
Lesson learnt

mayorkyzo:
Sorry for ya experience..I've personally got stuffs on Jumia lots of times and have to say they've always met my expectations...got my phones and some shoes also...

Thanks for your response. This is actually not an attempt to defame Jumia - Just sharing my experience, and hopefully someone seeing this will take a cue from it. Also, if Jumia sees this, it's an opportunity for them to correct this, and hope to get it right next time.

About your purchases, maybe if the shoe you got wasn't your size, and you had to return it, it might have been a different story...

The issue here is actually not so much that Jumia delivered "defective" items to me. This happens once in a while. The issue is that their proposed solution is flawed. I'm being asked to take a loss for an issue that was entirely 100% Jumia's mistake.

Even if Jumia can't compensate me for the mistake they made, they shouldn't be asking me to take a loss...

As someone used to buying stuff online from Amazon, Ebay, etc. I decided to give online purchases in Nigeria a try.
Since Jumia has been making so much noise lately, and their prices seem to be good, I decided to shop on Jumia - Big Mistake.

I placed orders for a Wireless Home Theater and Air Conditioner. The orders were delivered fast enough. But unfortunately, that was where the good part ended. I was not at home to personally receive the item, but sent someone to receive it for me.

On getting back home, I opened the package, and to my dismay, the Home Theater delivered did not have wireless speakers. Also, for the a/c, on opening the package, the item looked used - it was dirty and I could see signs that suggested that it wasn't "new".

So, I promptly returned the items the next day and asked for a replacement.

Now, Jumia insists it must give me a voucher that is worth N2,000 less than the items I bought. Also, since the prices of the items have changed, the voucher can not even purchase the same items I bought on Jumia anymore.

So, coupled with the time wasted, the money spent on phone calls to Jumia, I am being asked to take a loss by Jumia.

I for one will never buy anything on Jumia again. Well, you might have a different experience from me though. But, at your own risk.
Buyers beware - online shopping in Nigeria is still very far from okay. But in my own opinion, the likes of Jumia are not doing enough to gain customer's confidence and trust.

For me, I should have just gone to pickup the items at a reliable store like - and save myself all this headache.

A word is enough for the wise...

einsteino:
I am yet to recieve an invoice. and my items have been delivered to ur office since 2wks nw. i even sent out an email to remind you

yemight2776:
Invoice for 11th May received and the chinosxl exchange rate @ 215.........

Received chinos invoice also. Exchange rate N215.

unmask:
Please does anyone know if I can go for pick up tomorrow?

Yes, called Ndidi yesterday, and he said they were already closing. But they will be open tomorrow.
Happy New Year to everyone.

madridfc:
I really don't know what's going on with chinosxl..
When their were regular shipment, we said he was busy n overwhelmed, thus couldn't reply text messages/emails,comments etc.
Now nothing is going on cos of the embargo, can someone tell me where is chinosxl now?
Its very frustrating atimes when one needs an urgent info, and ♈όϋ ask ♈όϋr questions via all the means possible n get no single reply.
Na to buy air ticket go Lipan road in Houston remain.

Amazingg:
I quite understand that you guys are trying but what i'm not happy about is the confusing state of the whole stuff and the complete silence of Chinos. At least, He should have said something to clear the whole issue. Put yourself in our shoes( those of us awaiting dec 8th shipment). Seems you are the only one concerned about our plight.

BREAKING NEWS!!!
Chinosxl is on christmas vacation

shrekandfiona:
Thank God body don cool now Dec 8th must show today no shaking

Seasons greetings to you too

Lol. Yes ooo.
Body don cool down now.
This is really one of the best forums I've been a part of courtesy everyone. Thanks chinos. Thanks Ahmed. Thanks everyone.
And I wish you all the best in your import/export endeavours.
Happy New Year in advance.

cne010:
@webmania What site did you get those Depo headlights.

It's actually a side mirror. I got it on Amazon.com

Dec 1st and 15th items picked up today.
Waiting for Dec 8th items.
Hope all goes well tomorrow.
Thanks to everyone...
Merry Christmas and Happy new year in advance.

seyithug:
Nothing is going on. If they haven't found the batches, it's simply that they haven't found them. Not stolen or hidden
You all should be patient and wait for appropriate updates from Ndidi, Chinos or the other good guys here trying to help. Asking the same querion 5 other people have asked the same day isn't so ideal.
Some people sef no get package, yet dem dey ask of Dec. 8th and 15th shipments.

Oga Oga, what is ur problem.
Read the trail properly before commenting next time.
Ahmed4002 posted that items have been found. I called Ndidi, and he said they have not been found. I posted what I was told, and u come here to blab about pple posting.

If u no get better thing to talk, Abeg go find something else to do jare.

Who is not patient on this thread. Or who does not have the right to ask questions about his/her package.

@seyithug, park well o. Don't let me vent all my frustration on you.

I'm a little confused ooo. What's happening.
I just called Ndidi now, and he said the items still haven't been found.
Ahmed4002, Chinosxl, please what's happening.

Ahmed4002:
items cleared and have been picked up. undergoing examinations. update as soon as it's dispatched to chinosxl office including a Vip excort van

Good news!
I vote Ahmed4002 man of the month.

But which items please. Dec 8th or 15th or both.

sunboy:
Finally got my package, had to pay at the lagos office since my oga no get time to send me invoice.

Congratulations to you.
Chinos, please how far with Ahmed4002's NAHCO bros.
Any hope of getting our Dec 8th items today

I just called now, and they're still looking for the items. Though they've been cleared, But e be like say the items don wear shoe go hide for somewhere on the tarmac. .
Who go help us go find them now? Ahmed4002 don waka go abuja. Chinosxl dey for US. Ndidi dey Chinosxl lagos office and no go even fit enter the cargo area sef. NA to siddon dey observe remain ooo.
Chai!

Tbliss12:
8th nd 15th Dec, any update? @oga chinoxl?

Please how far with 8th and 15th Shipments. Any updates please?

Tbliss12:
Just picked up my package too @chinox lag office oo(1st of dec) nd d guy said hopefully b4 friday 8th nd 15th dec will be ready. Traffic for lag na die chai I wonder why dis people no wan go village again ooo. .... Abuja alone now goes for 8k...lolz

Ha! Friday ke.
Please any update from the tarmac? 15th Dec own fit come for Friday. But 8th Dec nko. That one dey important before Christmas ooo.

I've seen those pictures before and gone through that thread you posted shrekandfiona. I know how bad the situation at the airport is, as I've also been in touch with Ndidi. I just didn't understand how the items were "separate". But Ahmed4002's post has shed light on it.
Thanks for all the updates. Thanks CHinosxl, Ahmed4002, and everyone contributing to the hussle of getting our items out. You can be certain that everyone truly appreciates all the effort being made, and are patiently waiting. In any case, we don't even have a choice seff .
Abi nah.

MazadoGoodman:
Oga chinos, well done. But I thought you mentioned, sometime ago, that 1st/8th shipped together? So, shouldn't we be talking 15th? And I got invoice for the 15th too.

WebMania:
But, I thought dec 1st and 8th items were consolidated and shipped from US together. They came in together as one shipment, didn't they. Why are they being separated now nah. .

Exactly my point. I really don't understand.
We appreciate all the effort and work that has been done to get 24th Nov and 1st Dec shipments out. We sincerely do. But 1st and 8th shipments should be together. Why are they still looking for Dec 8th shipment. I just called your Lagos office now, and was told that they're trying to locate it. What is really happening?

chinosxl:
IF YOU HAVE A DEC 8TH INVOICE PLEASE EXERCISE A LITTLE PATIENCE FOR ME, AHMED'S BROS IN NAHCO IS IN CHARGE NOW AND WILL TRY TO GET THEM OUT ASAP. APOLOGIES EVERYONE FOR THE INCONVENIENCE.

But, I thought dec 1st and 8th items were consolidated and shipped from US together. They came in together as one shipment, didn't they. Why are they being separated now nah. .

Bexson:
Well, you can as well stop using this thread and be calling him on phone for every slightest info you want to get from him.
I doubt if there is anything someone can do to your money in your account by merely knowing your account number. I doubt. After all, internet marketers display the account they receive their money with PUBLICLY on their website when somebody wants to buy their product.

Oga, why are you being defensive nah. Nobody is attacking you. Putting account numbers here is not the best. Period!

madridfc:
I just called him, we can come for pickup 'hopefully' from 12
I wonder what happened to chinosxl.

It's 12pm already. Any news? Any update?

kluzi:
This is my first shipping and the experience is not sweet all the way. From payment /card issues to expensive dollar and to delay in clearing of items in port; the more frustrating part of them. I hope sales will be of smooth story anyway.

Well, that's nigeria for you...
NAHCO, Customs, Clearing agents, I tire for them all.