papalasun:




Thanks, we appreciate your contribution
We have room for improvement.

Funkam logistics
07031357996

Thumbs up
What are your rates? Can I get a quote?

papalasun:
quote author=XtremeGoddess post=93175225]Can anyone recommend a reliable logistics company with top notch customer service.

I've once used Chrisvicmall and they were seriously on top of their game especially with the customer service, there was a time they went on break but I don't know if they are back

I wanted to try Funkam but scrolling through chats and seeing the way he relates with customers gives me doubt.. It's understandable for any brand to have issues but the way we react to those issues matters a lot.

I saw tugrow too but I've not seen any reviews.

I need recommendations as to know which to try.
@Chrisvicmall do let me know if you guys have resumed

Can all customers be satisfied? No
It's easy for a client who has no genuine claims to come on board and put a dark spot on a brand. It takes a lot to build a brand.
We have. Over 100 positive reviews on Nairaland
Customers are not always right
We can only do our best.

Yes a few people didn't get satisfied
Because they took a shut -run view from their own point of view.

Funkam is not prefect., neither is anyone
Those who called us out apology to them..But most came back to make use of our services. We thank them for trusting us.
Yes we have room for improvement

Funkam logistics
Integrity is our watchword
07031357996

Don't get me wrong. I fully understand unexpected issues could arise in any brand or businesses.

My point still remains our choice of words, expressions and attitude when tackling those issues are very vital. Sometimes, when customers have issues, you have to take into consideration that they also have customers who are also on their neck.

When you flare up at customers, you are indirectly putting them in a panic mode --- a situation where they won't know what updates to give to their customers --- which in turn might make them lose their own personal reputation

When you soothe customers, you're giving them a surge of positive energy needed to control their own reaction to their customers which will in turn favour both sides

Yes! Not everyone can be satisfied but you can portray yourself in a way that everyone will know you have tried your best.

I once had issues with a shipping company in March, as critical as the issue was (that made me lose two customers and a huge loss on my side) the account officer assigned to me offered me a good customer service, and let me tell you that for that reason, I resolved not to drag the issue out in public because I knew even though he was just an employee, he tried his best.
If an employee could do that, then a business owner can do better

You can have a million reviews on all social media but you can't measure how far a single complaint (plus how you handled the situation) could go...

I hope you understand my little explanations.
And if you feel I'm teaching you how to run your business... My Apologies
You own your business
Best of Luck

Can anyone recommend a reliable logistics company with top notch customer service.

I've once used Chrisvicmall and they were seriously on top of their game especially with the customer service, there was a time they went on break but I don't know if they are back

I wanted to try Funkam but scrolling through chats and seeing the way he relates with customers gives me doubt.. It's understandable for any brand to have issues but the way we react to those issues matters a lot.

I saw tugrow too but I've not seen any reviews.

I need recommendations as to know which to try.
@Chrisvicmall do let me know if you guys have resumed

Chrisvicmall:
Thank you for this review, you will get an update today.

I have received an update ooo
Now expecting second shipment

XtremeGoddess:
@Chrisvicmall

So far, my shipping experiences has been smooth and have always arrived before estimated arrival date

However, I'm expecting a shipping order with Monday as the last estimated arrival date and this is raising my bp a bit
I really hope it arrives on Monday �

UPDATE: First shipment has arrived truly... �
I'm now expecting second shipment, I used Express and the estimated arrival is on Thursday but I'll really be happy if it comes earlier

CVM might be expensive though but personally, they have been reliable so far

@Chrisvicmall

So far, my shipping experiences has been smooth and have always arrived before estimated arrival date

However, I'm expecting a shipping order with Monday as the last estimated arrival date and this is raising my bp a bit
I really hope it arrives on Monday �

CHRISVICMALL PERSONAL REVIEW

My First time using Chrisvicmall and they were Superb.

I would give them 8 out of 10
The first minus is the fact they couldn't send to my location directly and it will also take days to reach the nearest collection point, so I had to travel down for collection.
The second minus is that their customer care number was switched off through out 3rd of October and I had to rely on the live chat and facebook customer service for directions

Also tell your staff to smile more ehn... Some of us are coming from a long distance and we no dey like short short smile is

Express shipping took 48 hours and I was updated at every step
Overall... I would ship with them again

@Chrisvicmall
Will your office be opened today

I need an urgent response

harry903:


CVM

Lagos to port Harcourt =2500
Lagos to ile I've = 2500

there is God ooo

Infact, there is God

seyigiggle:
i did gave you cue.
i

You said 1k per kg so I was kinda hoping it will be N1,500 to Ife

Worst of all, the package will still take up to 3 - 5 days to reach the nearest collection point which is Osogbo or Ibadan

Chai... CVM has killed me ooo

It's my first time of using their service and I kept asking how much will it cost to send 1kg parcel to Ile Ife, Osun State before I went ahead, there was no reply
They kept boycotting the price...
No wonder they couldn't reply me here

Only for me to ask their support today and I'm seeing #2,500

Chrisvicmall is not even answering anymore �

seyigiggle:
Price per kg for Express, Triweekly and Normal shipping are on their website. check the price calculator

I'm not talking about international shipping fee... I mean waybill from Lagos to Ife per 0.5 kg or 1kg

Chrisvicmall:

It depends on the kg.

0.5kg or 1kg

Urgent reply please

Helloooooooooo...

Chrisvicmall:

1.) Consolidation is free. When placing an order for shipping, group them together.
2.) There are no other hidden charges. Please understand that we charge to the nearest 0.5. For example, if your item is 0.1kg, it will be considered as 0.5kg. If your item is 0.6kg, it will be considered as 1kg. Also note that items like cream, perfume, bottles, have additionals charge of $1.5 per kg.
3.) It can be sent to you to your destination but there is a shipping charge from Lagos to your destination. You can also ask someone to come and pick it on your behalf.

How much is the shipping fee from Lagos to Ile Ife

Is Consolidation free or at a cost?
Are there any other charges I should know about?
I reside in Osun State, how will the goods be way billed to me?
Can someone collect the goods in Lagos on my behalf?

PS - It's my first time of using the service

Chrisvicmall:


Thank you for your inquiry. We do consolidate goods. If you are purchasing by yourself, remember the following;
1.) Remember to ask your supplier to use the exact address on your Chrisvicmall account "My China Address" when sending the goods to us.
2.) Remember to request the tracking number from them the moment they send the item to us.
3.) If possible ask them for the weight of each item at least it will help you to know the estimated shipping fee we will charge you.
4.) Finally, follow up. Once they informed you that they have shipped out, if you receive no update from us after 3days, please contact us immediately.
5.) Understand our charges.

If you do your part well, the rest is for us to do our well. We believe that there will be a smooth transaction at the end of the day.

On your dashboard, check "My Profile" and you will see "My China address". To add phone check the "View Profile"

I can't add my phone number

I have registered but I can't find My China address

It keeps saying I should add my phone number which I have done

I want to use your service to ship some products from China to Nigeria...
Do you offer consolidation service because I'm buying from 5 - 6 sellers and my goods might not arrive in one day

Another thing is Can I count on you... It's my first time using your service and I don't want to regret

I need an urgent help...
Which is the best reliable shipping and logistics company to use in shipping from China to Nigeria

Recommendations and Personal experience will be appreciated