turn2honey:
Earlier this month, I purchased an iPhone 7 from Jumia which was absolutely below my expectations in performance. During the 7 days that the phone got delivered to me, I realized the phone was hanging and I recorded two instances of when the phone hangs and sent the video to Jumia and they retrieved the phone. Here is one of the instances where the phone hangs: https:///p0cWKevnzw

After retrieving the phone, they told me the phone was checked by their support team who only used the phone for 24 hours, and probably only glanced through and nothing happened. Whenever I ask them what happens to my evidences as they could see in the video that the phone hangs, they IGNORE! Which means this whole thing is intentional and they are forcing the malfunctioning phone on me simply because they claim they won't be able to re-sell the Phone.

This phone was below my expectation at first, and now the performance is awful too, am I suppose to waste 260, 000 naira? And now they are not replying me anymore both on twitter and via live chat, especially when I mention the video proof.

OP, I understand your plea... What did you install that made to phone to be hanging? Jumia is right if they say they won't be able to resell it again because iPhone normally come sealed and once you set up your account with icloud and the rest, it will make it difficult to even give someone else to use.

The question is, did they return the iphone back to you or what? If you answer is yes, have you tried it? I ask because I once bought iPhone 7 on Jumia, returned it after 3 days and after 3 weeks, my money was returned back to me. But with different problem. Mine was that It didnt' accept our local sim

Nigerians please help! Until I get heard and refunded!

Yelutide:


OP, I understand your plea... What did you install that made to phone to be hanging? Jumia is right if they say they won't be able to resell it again because iPhone normally come sealed and once you set up your account with icloud and the rest, it will make it difficult to even give someone else to use.

The question is, did they return the iphone back to you or what? If you answer is yes, have you tried it? I ask because I once bought iPhone 7 on Jumia, returned it after 3 days and after 3 weeks, my money was returned back to me. But with different problem. Mine was that It didnt' accept our local sim

ellagabs:
so u comot 260k buy phone for dis hard times?
dem supos arest u...
shift make i faint

turn2honey:


Installed ke, normal basic apps, gmail, subwaysurf etc. Now I'm scared of even collecting it after hearing your phone came back with a different problem. What did you later do?

turn2honey:


That exactly is my point, I heard iphones does not hang. I doubt it if its a clone. I really don't know how to resell stuffs and all

turn2honey:

turn2honey:


https://drive.google.com/file/d/0B_2J9rs6_Snjdk9rbXVUdlczcjA/view?usp=drivesdk here is the link please. I've corrected the post also. And the second video isn't on google drive

turn2honey:


The phone is presently with Jumia

turn2honey:


Installed ke, normal basic apps, gmail, subwaysurf etc. Now I'm scared of even collecting it after hearing your phone came back with a different problem. What did you later do?

ellagabs:
so u comot 260k buy phone for dis hard times?
dem supos arest u...
shift make i faint

turn2honey:
Jumia returned the phone back yesterday after convincing me. And same yesterday, the phone hanged two times, I've recorded the video and sent it to them and I'm awaiting their response.

Its quite obvious now that they scammed me already cause I'm sure they won't let me return the phone back. And the support team which they claimed that the phone was checked by, they are obviously incompetent. I feel cheated