Job Title: National Customer Marketing Manager - Field

Level: M1

Function: Sales (Customer Marketing)

Location: HQ

Reporting to: Head of Customer Marketing

No of positions:    1

The Role - 
Purpose:
Work closely with the DSM & DCMM to develop & implement divisional activity across brands

Accountabilities:
 Manage the 6 DCMM’s  and 6 Activation Executives to deliver outstanding execution of BTL activity- both Nationally and stand alone Divisional activity
 Excellent communication internally between sales Teams , marketing and External Partners
 Set up and close management of 3rd party teams
 Provides monthly activity reports and quarterly overview for QBR
 Build M & E plans for all divisional activities executed & share with all DCMMs- use Search and spin across all 6 Divisions
Proactively help develop national retail outlet database with CDOS classification

Nigeria  Context

GNPLC  is a major market for Diageo
 8 million HL Beer Market
 Leading African Market for Malta Guinness and Harp
 3 Breweries in Nigeria
 Total sales team  of over 250
 C 60, 000 On Trade accounts-90 % of Beer volume
 C 100,000 Off Trade Accounts –10% of Beer volume
 Very few Multiple Retailers –but growing
 Direct delivery via c 350 Distributors – 90 % sell Competitors Brands too Only c 15 % volume sold by Distributors to retailers
 90 % v Wholesalers who often collect from Distributors
 Strong Competitor NBL (Heineken owned) is Market leader in Lager and Malt

A key contributor to the success of the GNPLC strategic plan is an effective Customer Marketing team demonstrating industry leadership- translating  Trade Strategy and Brand Game Plans into  a world class Commercial plan-winning the visibility war at the point of purchase and meeting both Trade and Consumer needs.

Financials:
 Managing a Divisional Tactical Budget of c N200 million
Control of Expenses and overhead of team of 6 Divisional Customer Marketing managers

Market Complexity:
  The Divisional Customer Marketing Team consists of 6 managers with 6 Activation Executives. Significant interface between marketing, sales and external partners such as Agencies.
BTL may become increasingly important to GNPLC ahead of a potential ban on alcohol advertising on TV and is an area that the business have highlighted needs significant focus.
Leadership & Functional Capabilities:
Leadership:
 Edge – Experienced
 Emotional Energy – Experienced
 Ideas – Experienced
 People Performance- Experienced
 Living the Values – Experienced

Functional:
 Excellence in execution: Experienced/Mastery
 Management of cross-functional working: Experienced
 Commerciality: Experienced
 Sales Drivers: Experienced/Mastery
 Lateral & Rigorous planning of activity: Experienced
 CDOS: Experienced
 Insights: Developing
 Commercial Planning: Developing
 Trade Strategy: Developing

The Person:
Qualification
 Graduate calibre essential
 Management of remote team desirable (not essential)
 Minimum 5 years commercial experience
 Marketing experience preferred
 Great Track record of success in previous roles

 High levels of self confidence
 Able to thrive when working autonomously or as part of a team
 Tenacious in overcoming issues / barriers
 Interpersonal ability to influence key project stakeholders
 Able to challenge the norm
 Maintains integrity and generates trust
 Active goal setting to deliver significant contribution
 Uses well developed interpersonal skills to build credible relationships
 Excellent coach
 Lateral, creative thinker with ability to direct and share vision with team
 Credible with key internal and external partners
 Strong line management skills
 Good IT skills
 Good communication skills


We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job/Company & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:      National Customer Marketing Manager - Field


Closing date is Friday May 12, 2006. Only short listed candidates will be contacted. 






       Job Title: National Customer Marketing Manager - Brands

Level: M1

Function: Sales (Customer Marketing)

Location: HQ

Reporting to: Head of Customer Marketing

No of positions:    1

The Role - 
Accountabilities:
 Working with the Marketing Brand and research teams to create Brand Game Plans
 Assist in creation of aligned Commercial Plan
 Responsible for outstanding delivery of BTL Activity against the agreed Activity Goal (on time, on budget)
 Pre & post activity M&E calculated (with relevant BM)
 Supply of high quality BTL activity (including items produced)
 Creation of POS to meet Trade, Consumer and Brand needs
Excellent relations, both Internal and External to deliver the Commercial Plan

Nigeria  Context

GNPLC  is a major market for Diageo
 8 million HL Beer Market
 Leading African Market for Malta Guinness and Harp
 3 Breweries in Nigeria
 Total sales team  of over 250
 C 60, 000 On Trade accounts-90 % of Beer volume
 C 100,000 Off Trade Accounts –10% of Beer volume
 Very few Multiple Retailers –but growing
 Direct delivery via c 350 Distributors – 90 % sell Competitors Brands too Only c 15 % volume sold by Distributors to retailers
 90 % v Wholesalers who often collect from Distributors
 Strong Competitor NBL (Heineken owned) is Market leader in Lager and Malt

A key contributor to the success of the GNPLC strategic plan is an effective Customer Marketing team demonstrating industry leadership- translating  Trade Strategy and Brand Game Plans into  a world class Commercial plan-winning the visibility war at the point of purchase and meeting both Trade and Consumer needs.

Financials:
 Typical BTL budget will be 10% of total consumer promotions budget. Candidate needs to have experience managing budgets of N150m – N250m.
Brand budget remains with the marketing team

Market Complexity:

 The Brand Customer marketing Team consists of 5 individuals with significant interface between the marketing, sales and external partners such as Agencies.
BTL may become increasingly important to GNPLC ahead of a potential ban on alcohol advertising on TV and is an area that the business have highlighted needs significant focus.





Leadership & Functional Capabilities:
Leadership:
 Edge – Experienced
 Emotional Energy – Experienced
 Ideas – Experienced
 People Performance- Experienced
 Living the Values – Experienced

Functional:
 Excellence in execution: Experienced
 Management of cross-functional working: Experienced
 Commerciality: Experienced
 Sales Drivers: Experienced
 Lateral & Rigorous planning of activity: Experienced
 CDOS: Experienced
 Insights: Developing
 Commercial Planning: Developing
 Trade Strategy: Developing


The Person:
Qualification

 Graduate calibre essential
 PMI/Project Management preferred
 Management of remote team desirable (not essential)
 Minimum 5 years commercial experience
 Marketing experience preferred
 Working across multi-brand portfolio an advantage

 Credible with key internal and external partners.
 Performance objectives direct towards business objectives.
 Uses internal and external resources flexibly balancing quality versus speed of response.
 Strategic/cross functional; ability to understand the company and brand strategies and interpret into practical value creating commercial priorities.
 Budget Management
 IT literate
 Good communication skills
 Good interpersonal skills
 Determination / resilience

We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job/Company & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:      National Customer Marketing Manager - Brands


Closing date is Friday May 12, 2006. Only short listed candidates will be contacted. 





           Job Title: Key Account Manager

Level: M1

Function: Sales

Location:

Reporting to:  Director of Sales

No of positions:    1

The Role - 
Context/Scope:
Responsible for profitable sales to selected Key accounts of GNPLC.
These will include;
Kato Ltd UK, Export sales to GB, potential new Export markets
Nigerian Multiple Groups and Major Independents– Mr Biggs, Shoprite
Selected Prestige accounts – e.g. Sheraton Hotels, Ikoyi Club, Ikeja Golf club etc

Accountabilities:
1. Deliver profitable sales volumes for Export Business
2. Achieve sales and distribution targets within Nigerian Key account Customers
3. Achieve sales and distribution targets for selected Prestige accounts-via GNPLC Distributors
4. Create great visibility for GNPLC Brands in selected Prestige accounts

Nigeria  Context

GNPLC  is a major market for Diageo
 8 million HL Beer Market
 Leading African Market for Malta Guinness and Harp
 3 Breweries in Nigeria
 Total sales team  of over 250
 C 60, 000 On Trade accounts-90 % of Beer volume
 C 100,000 Off Trade Accounts –10% of Beer volume
 Very few Multiple Retailers –but growing
 Direct delivery via c 350 Distributors – 90 % sell Competitors Brands too Only c 15 % volume sold by Distributors to retailers
 90 % v Wholesalers who often collect from Distributors
 Strong Competitor NBL (Heineken owned) is Market leader in Lager and Malt

A key contributor to the success of the GNPLC strategic plan is an effective Customer Marketing team demonstrating industry leadership- translating  Trade Strategy and Brand Game Plans into  a world class Commercial plan-winning the visibility war at the point of purchase and meeting both Trade and Consumer needs.

Financials:
Responsible for creation and management of a tactical Budget held within customer marketing to build distribution and rate of sales in these accounts

Market Complexity:
Sophisticated International groups require a high level of sales expertise to build mutually profitable sales volumes.
Prestige accounts require a high level of personal service and attention to deliver the visibility platform for GNPLC brands

Leadership & Functional Capabilities:
Leadership:

 Edge – Developing
 Emotional Energy – Experienced
 Ideas – Developing
 People Performance- Experienced
 Living the Values – Experienced

Functional:
 Managing Relationships: Developing
 Commercial Planning: Baseline
 Sales Drivers: Developing
 Trade Strategy: Baseline
 CDOS: Developing
 Insights: Baseline


The Person:
 Great  selling skills including Negotiation skills
 Company knowledge
 Brand / product knowledge
 Basic business management skills (planning forecasting, budgeting and evaluation)
 Knowledge of competitors’ strengths and weaknesses
 Data analysis skill
 Communication skills (oral and written)
 Knowledge of QDVP tool –(Quality, Distribution, Visibility and Promotion)
 Knowledge of trade terms, pricing, discounts and rebates
 Knowledge of consumer pricing including GB competitive set
 Managing Relationship (MR) skills

Qualification

 Graduate calibre essential
 Minimum 5 years commercial experience in sales or marketing
Great Track record of success in previous roles


We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job/Company & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:      Key Accounts Manager


Closing date is Friday May 12, 2006. Only short listed candidates will be contacted





Job Title: Divisional Sales Managers

Level: L4

Function: Sales

Location: Various

Reporting to: National Field Sales Manager

No of positions:    3

The Role - 
Accountabilities:
 Achieve profitable volume sales target for the Division
 Ensures achievement of sales drivers QDVPPP objectives for Division
 Identifies training needs of Sales Executives, works with Training Dept and HR to build sales capability and ensure a talent pipeline
 Ensures RRS scheme is deployed to gain full return on our investment

Nigeria  Context

GNPLC  is a major market for Diageo
 8 million HL Beer Market
 Leading African Market for Malta Guinness and Harp
 3 Breweries in Nigeria
 Total sales team  of over 250
 C 60, 000 On Trade accounts-90 % of Beer volume
 C 100,000 Off Trade Accounts –10% of Beer volume
 Very few Multiple Retailers –but growing
 Direct delivery via c 350 Distributors – 90 % sell Competitors Brands too Only c 15 % volume sold by Distributors to retailers
 90 % v Wholesalers who often collect from Distributors
 Strong Competitor NBL (Heineken owned) is Market leader in Lager and Malt


A key contributor to the success of the GNPLC strategic plan is an effective & flexible field sales force demonstrating industry leadership in both volume driving & brand building activity.

Financials:
 Responsible for Divisional Field Sales Force Overhead budget and effective use of all Marketing spend used by sales force;
 Tactical Budget
 POS
 Expenses management

Market Complexity:
Division geographically based with total Sales force of c 40employees.
Up to 5 Area sales managers and 35 RDM’s and BDM’s.
 Also 1 x Retail Redistribution Manager to ensure correct deployment of the RRS scheme






Leadership & Functional Capabilities:
Leadership:
 Edge – Experienced
 Emotional Energy – Experienced
 Ideas – Experienced
 People Performance- Experienced
 Living the Values – Experienced

Functional:

 Managing Relationships: Experienced
 Commercial Planning: Developing
 Sales Drivers: Experienced
 CDOS: Experienced
 Insights: Developing
 Trade Strategy. Developing


The Person:
Qualification
 Graduate with 5-10  years minimum commercial expertise gained across Consumer Marketing and / or  Sales  Management.
 Experience of managing large, remote teams
 Good track record in sales
 Great People Skills
 A motivational  Coach
 Great communication skills –written and verbal
 High degree of IT skills


We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job/Company & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:                   Divisional Sales Manager


Closing date is Friday May 12, 2006. Only short listed candidates will be contacted






Job Title: Reconciliations Manager Level: M3

Function: Finance

Location: Lagos

Reporting to: Finance Manager - HQ

No of positions:    1

The Role -  Purpose:
 Responsible for reconciliation of all
 key accounts in the company trial balance for ALL locations (80 accounts)  and  investigate the reconciling items promptly within 2 weeks.
 Investigate and provide  explanation for reconciling items.
 Responsible for making proposals to management on provisions, accruals and write-offs/ups.
 Manage write-off/write-up processes to ensure account balances represent fair views of the accounts.
 Provide continuous support to the Finance Manager on adhoc and routine basis

Context:
The Reconciliations Manager will be implementing policies as it relates to reconciliations for all locations and key accounts.

Dimensions:
 Reporting on Reconciliation of Bank accounts.
 Reporting on Reconciliation of Control Accounts
 Reporting on Reconciliation of Other Credit & Debit Balances accounts.
 Related accounts reconciliations.
 Reconciliation of Intercompany Accounts

Key Accountabilities:
Bank Accounts Reconciliations
Ensure:
 Prompt circulation of Guinness’ main bank account reconcilions to FM and FC monthly within WD5.
 Prompt circulation of Guinness’ Imprest bank account reconcilions to FM and FC monthly within D5.
 Prompt circulation of Guinness’ Foreign currency accounts reconciliations to FM and FC monthly within WD5.
 Daily review of postings into bank accounts and issuance of exception reports on contentious significant postings on a weekly basis.
 Resolution of reconciling items within two weeks of occurrence.
 Reconciliation of Intercompany Accounts
Ensure
 Reconciliation of GNL intercompany accounts with Diageo Africa and other offshore intercompany creditors/debtors and circulate to FM, FAM and FC monthly within WD10.
 Resolution of reconciling items within two weeks of occurrence.
 Reconciliation of Control Accounts
Ensure
 Prompt circulation of Guinness’ key Control accounts as agreed with FM and FC monthly within WD10.
 Daily review of postings into control accounts and issuance of exception reports on contentious significant postings on a weekly basis.
 Resolution of reconciling items within two weeks of occurrence.
 Reconciliation of Other Debits and Credit Accounts
 Prompt circulation of Guinness’ key other- credit and debit accounts as agreed with FM and FC monthly within WD10.
 Daily review of postings into other credit and debit accounts and issuance of exception reports on contentious significant postings on a weekly basis.
 Resolution of reconciling items within two weeks of occurrence.
 Schedules on Accounts not Reconciled
 Preparation of schedules on key accounts to meet audit/statutory requirements on some Balance Sheet and Profit & Loss accounts monthly within WD10.
 Daily review of postings into the ledger and advise to FAM on any suspicious/wrong postings especially into old accounts with nil balances.
Organisation Effectiveness:
 Implement all policies and procedures on ledger accounts maintenance in line with schedule of Authorities and Limits and Finance Manual.
 Drive excellent service delivery to customers by ensuring all exception reports are delivered promptly and issues raised are resolved rigorously.
 Ensure account balances are fairly stated and no surprises due to significant writeoffs/provisions occur.
 Ensure compliance with the Data Quality Statement.
Be the Best
 Coaching and mentoring of team members.
 Maintain communication with all functions and the Finance Manager to facilitate workflows.
 Support/drive on-going improvements to data quality.
Enabling Wok Environment
 Interpret and implement management policies on Data Quality Management.
 Play supporting role in the preparation of monthly accounts and meeting monthly deadlines for local and group reports

LEADERSHIP CAPABILITIES
 Ideas: Developing
 Living the Values: Developing
 Emotional Energy: Developing
 Edge: Developing
 People Performance: Developing

The Person: -
Qualification
 Graduate calibre plus membership of Institute of Chartered Accountants of Nigeria or Degree level qualification in related field with relevant work experience.
 Minimum of 2 years post qualification or relevant experience with proven integrity.
 Ability to take commercial insights and translate into the Organisation & People Agenda including good customer service.
 Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.
 Analytical and interpretative skills.
 Excellent coaching and relationship building skills.
 Sound IT knowledge in the use of outlook (Excel, word and powerpoint).
 Working knowledge in accounting package-SUNsystems (Legder modules) including vision.
 Good communication and presentation skill
 Ability to take initiatives and continuously/consistently improve processes.

We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:                   Reconciliations Manager

Please feel free to forward this advert to your friends and family that you may consider suitable for this role.

Closing date is May 19, 2006. Only short listed candidates will be contacted. 




Job Title: Financial Accounting Manager

Level: M1

Function : Finance

Location: Lagos

Reporting to: Finance Manager - HQ

No of positions:    1

The Role -  Purpose:
 Responsible for providing financial accounting information including fixed cost reporting.
 Responsible for intercompany accounting.
 Provide continuous support to the Finance Manager on adhoc and routine basis.
 Responsible for tax administration, providing tax advise and manages all aspects of tax matters in Gnplc including Technical Service fees and Royalty payable to Diageo Plc.
 Act as tax adviser for Gnplc and liases with our tax Consultant on all tax issues and represent Gnplc on tax issues with relevant lax authorities.
 Also responsible for administration of Salaries and P.A.Y.E tax for all Employees including expatriates

Context:
 The Financial Accounting Manager will be implementing policies as it relates to fixed cost accounting, intercompany.
 The FAM will also be implementing policies as it relates to Tax matters and ensuring compliance with all statutory requirements all locations

Dimensions:
 Fixed cost accounting / reporting for all locations.
 Intercompany accounting
  Direct involvement on all tax issues for all Gnplc sites.
 Direct involvement in salaries administration for all management staff as it relates to PAYE.
 Responsible for processing PAYE employee tax reliefs and annual tax returns for Gnplc.
 Extraction,vetting and processing all tax payments for Gnplc.
 Liase with the company Tax consultant on all tax matters.
 Ensuring accurate deduction and prompt payment of taxes without any exposure or liabilities to Gnplc.

Key Accountabilities:
Fixed Costs Reporting
 Ensure:
 Prompt circulation of accurate fixed cost reports to all locations and cost centres monthly within WD5.
 Daily review of fixed cost postings and resolution of fixed cost observations within 1 week of receipt.
 Development and issuance of cost trend and KPI reports for top management review viz Supply and Commercial Directors.


Intercompany Accounting:
 Ensures the reconciliation of all intercompany accounts monthly within WD10.
 Maintains a register for all intercompany invoices sent to intercompany debtor markets and received from intercompany creditors.
 Raises all invoices to Diageo markets promptly within the month of transactions.
 Ensures that all invoices raised against the company are properly approved and booked on a timely basis.
 Ensures monthly statements are sent to intercompany debtors and confirmation of receipts are obtained.
Tax Deductions:
 Ensure:
 Effective tax management in Gnplc.
 Gnplc complies with all statutory requirements and all tax deductions are in line with Nigerian tax laws.
 Review all system set-up on tax calculations including manual calcullations of Government taxes.
  Appropriate tax is deducted from all company’s activities across all sites.
 Monthly review all ledger postings in respect of all tax accounts and process for payment including TSF and Royalty.
Tax payments:
 Monthly processing of all  Company's tax liabilities.
 Effect prompt rendition of all tax payments to relevant tax authorities.
 Constant liason with the relevant tax authorities on all tax matters as it relates to Gnplc.
 Obtain necessary documents evidencing payments for all company's tax liabilities.
 Produce monthly reports on tax payments.
 Process quarterly certification and payment of TSF and Royalty.
Tax  Administration
 Ensure effective PAYE deductions and remittance.
 Administer annual completion of tax deduction forms and processing of tax reliefs for all employees in Lagos not later than March every year.
 Obtain annual tax clearance certificates for all employees in Lagos not later than June every year.
 Arrange quarterly certification TSF and Royalty due to Diageo Plc.
 Obtain final tax clearance certificates for seceded expatriates within 48 hours of notice.
 Render annual tax returns to Lagos state government on a preceeding year basis not later than January of the following year.
 Process Annual Tax clearance Certificate for both Employees and the Company.
 Liase with the company's Tax consultant on any tax matters including annual Tax audit.
 Relate with Government tax agencies on tax audit,queries and ensure prompt resolution.
 Prepare all statutory tax schedules for the year-end accounts and statutory reports.
Organisation Effectiveness:
 Implement all policies and procedures on fixed cost and intercompany accounting in line with schedule of Authorities and Limits.
 Drive excellent service delivery to customers by ensuring all explanations/resolutions are given on overhead postings.
 Ensures statutory compliance on revaluation of intercompany balances on a quarterly basis.
Be the Best
 Coaching and mentoring of team members.
 Maintain communication with all functions and the Finance Improvement manager to facilitate workflows.
Enabling Wok Environment
 Interpret and implement management  policies and procedures on fixed cost accounting.
 Play active role in the preparation of monthly accounts and meeting monthly deadlines for local and group reports.

LEADERSHIP CAPABILITIES
 Ideas: Developing
 Living the Values: Developing
 Emotional Energy: Developing
 Edge: Developing
 People Performance: Developing

The Person: -
Qualification
 Graduate calibre plus membership of Institute of Chartered Accountants of Nigeria or Degree level qualification in related field plus membership of Nigerian Chartered Institute of Taxation  with relevant work experience.
 Minimum of 5 years post qualification experience  as a tax practitioner or consultant with proven integrity.
 Ability to take commercial insights and translate into the Organisation & People Agenda including good customer service.
 Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.
 Analytical, interpretative and decision-making skills.
 Excellent coaching and relationship building skills.
 Sound IT knowledge in the use of outlook (Excel, word and powerpoint).
 Working knowledge in accounting package-SUNsystems (All modules) including vision.
 Good communication and presentation  skill
 Ability to take initiatives and continuously/consistently improve processes.

We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:                   Financial Accounting Manager

Please feel free to forward this advert to your friends and family that you may consider suitable for this role.

Closing date is May 19, 2006. Only short listed candidates will be contacted. 




Job Title: Finance Customer Services Manager, Guinness Nigeria

Level: M2

Function: Finance

Location: Lagos

Reporting to: Finance Process Improvement Manager

No of positions:    1

The Role -  Purpose:
 Ensure the satisfaction of the Shared Service customers through handling all  Finance  queries and carrying out ‘Voice of the Customer Surveys’
 Constantly improve the efficiency of all Shared Services processes by continually educating the customer  (both internal to Gnplc and external) and explaining anomalies
 Main contact person between Finance  and its customers
 (Internal and External)
 Provide constant flow of feedback and communication to the Shared Service customers through KPI reports and infosips
 Continuously raise the standards of Finance by production of Key Performance Indicator reports (both process and transactional/ individual) and follow up on instances of reduced performance
 Agree SLAs with Finance customers and ensure that the documented  Service Level Agreement  (SLA) and procedures reflect the current scenarios and manage the updating and safe-keeping of the SLA.
 Identify and implement Process/ System Improvement initiatives/ projects

Context:
 The Gnplc Shared Service Center is the base for all  transaction processing, fixed costs  reporting and master data maintenance for Gnplc. It views all the recipients of these services as its clients and therefore, aims to meet the clients’ needs as far as these areas are concerned.
 To enable the Shared Service Center improve in efficiency and effectiveness and realize greater cost synergies and even centralization of capability, performance is to be continuously improved and measured. Hence, the need for the  Finance customer service role  at the center.

Dimensions:
 The Finance Customer Service Manager (FCSM)shall report to the Finance Process Improvement Manager.
 The FCSM shall be responsible for improving the customer satisfaction index of ALL of Shared Service customers across all sites in Nigeria(Lagos,Benin,
 Aba including several other locations for sales team).and in future, as the business expands, other external Finance customers within or outside Gnplc)

Key Output:
 Receive all invoices and ensure that a matching GRN or SRN is attached, a matching delivery note and a corresponding Local Purchase Order. He/She should be able to explain to the customer if a document is mismatched or missing and what steps the customer should take to rectify this.
 Handle all queries from customers (including suppliers) whether presented physically, on phone, via email either caused by customer omission, commission, system functionality or lack of understanding of business process
 Handle all queries raised in Shared service staff on  delays or inability to process transactions, report or caused by system functionality
 Prepare customer reports in terms of payments pending and give appropriate reasons (e.g. GRN not approved, by whom?, deadline; SRN not approved, by whom?, deadline)
 Prepare customer care desk performance reports such as the weekly query chart
 Run customer surveys such as Voice of the Customer Survey and Query Surveys with accompanying reports and recommendations
 Organize team building sessions and away days geared towards improving customer relations and educating the customer on procedures and the Service Level Agreements
 Organize and lead in the training of  Finance team including team building session for the function.
 Ensure that SSC documents are properly filed for ease of reference
 Develop and implement an efficient and comprehensive Customer Service Tool for SSC
 Prepare both process and transactional Key Performance Indicators reports on a monthly basis and follow up on declining as well as improving trends
 Be in charge of the review of SSC’s Service Level Agreement review and update and be custodians of the Service Level Agreement
 Assist in the procedure updating to reflect the current scenario on the ground
 Assist the Finance Process Improvement Manager in Process Improvement projects
 Manage the dispatch of remittance advice to suppliers and staff

People Performance –

Experienced:
 Values the differences in people and includes a broad range of views and backgrounds to support innovation and drive better decision-making. Aware how own culture and background can impact on others.
 Displays effective interpersonal skills. Builds and maintains good relationships with a broad range of people. Is able to influence others.
 Committed to teamwork. Understands the strengths of the team and leverages these. Proactively reviews team and effectiveness and consolidates learning with a view to raising performance. Uses resourcing and talent planning processes effectively to build world-class teams. Encourages and recognizes great team working. Celebrates success.
 Very strong customer service orientation
 Good Listener & has excellent negotiating skills
 Excellent communication skills

Edge: Developing
 Demonstrates a determination for action. Sense of urgency. Strong drive to deliver agreed performance goals. Results-oriented. Strong contribution to the delivery of team goals.
 Delivers against commitments with a sense of purpose. Focuses on key goals and issues and gets back on track when distracted. Agrees priorities and keeps reviewing these to ensure continued focus.
 Analytical
 Judgement/ Decision Making
 Pay attention to detail
 Numeracy

Ideas: Developing
 - Is constantly asking what is strategically right? Probes thinking and ensure that activities support  Finance Shared Service Centre strategy. Looks outside of SSC & Gnplc and integrates external thinking
 - Is innovative; puts forward ideas and contributes to a conducive environment in SSC of idea generation
 - Understands Gnplc business and its processes
 - Incorporates sound business practices in decisions
Balances fact and intuition in decision making
 Emotional Energy (positive energy): Experienced
 - Is a torch-bearer for the SSC Mission and Vision
 - Supports new concepts and drives through change and process improvement
 - Accepts and works with change
 - Knows strengths of self and how best to leverage them. Leverages on these strengths when faced with obstacles to change and continual improvement.
 - Nurtures and uses cross functional and in-market networks
 - Seeks out and identifies ‘world best’ practices

Living the Values: Developing
 - Treats everyone with dignity and respect.
 - Takes a firm stand on personal beliefs even when there is a different prevailing point of view.
 - Is known and respected for their integrity
 - Demonstrates confidentiality
 - Demonstrates pride and affirms accomplishments in process improvement and SSC and acts as an ambassador for  Gnplc Finance team.
The Person: -
Qualification
 Minimum :-University  Degree Level education  with relevant experience and or with accounting qualification such as  ICAN,ACCA,ICMA
 University degree in Accounting,Economics or related field. MBA will be  an added advantage
 Minimum of  5 Years post qualification experience.

SKILLS/ KNOWLEDGE
 Customer Care concepts
 Knowledge of MS Office
 Strong Interpersonal skills
 Good Communication Skills
 Computer literate -Working knowledge of SUN,Vision and Excel.
 Administrative skills
 Time management skills
 Extremely well organized

EXPERIENCE
 Customer Care/ Service experience
 Working experience in a reputable Accounting or Consultancy  environment
 Process driven environment or background

We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:                   Finance Customer Services Manager

Please feel free to forward this advert to your friends and family that you may consider suitable for this role.

Closing date is May 19, 2006. Only short listed candidates will be contacted. 




Job Title: Company Archivist

Level: M3

Function: Finance

Location: Lagos

Reporting to: Finance Process Improvement Manager

No of positions:    1

The Role -  Purpose:
Responsible for warehousing all official documents for ease of retrieval
using  the best professional technique in ensuring accuracy of filling and
easy retrieval of documents under his/her control. Safe keeping of all
documents in the archive as some of the documents might be required as
evidence in the law court or for investigative purposes.
Also responsible for monitoring the life span of every documents in line with
the company's retention policy and arrange, obtain necessary approvals
and supervise destruction of old documents after their useful life.

Context:
The Archivist is the chief custodian of all company documents kept in the archive.
Safekeeping of all documents in the archive and maintain professional standard for receiving and issuing-out documents from the archive.
Ensure compliance with the company's document retention policy and administer all documents in line with the policy.

Dimensions:
 Filing of all official documents in the archive.
 Maintain standard archives in all locations as the case may be.
 Establish and maintain procedure  for receiving and issuing out documents from the archive(s).
 Ensure safekeeping of all documents kept in the archive and produce them as and when required with ease.
 Administer the company's document retention policy in all locations.
 Obtain approval/arrange disposal of old documents in line with the retention policy.

Key Accountabilities

Filing of Official documents
 Maintain effective and efficient archive in Gnplc.
 Maintain zero missing document policy.
 Accurate filling official documents and easy retrieval of such documents.
 Safekeeping of all documents kept in the archive.
 Administer the company's document retention policy in all departments.
 Maintain standard cataloguing of all official documents in the archive.
 Provide documents as and when required with ease for audit purposes or investigation purposes.
 Develop and maintain procedure for receivingand issuing of documents from the archive.
 Obtain necessary approval for the disposal of old documents in line with the retention policy and supervise the disposal.

Other Administrative Duties
 Ensure appropriate archiving condition for all documents kept in the archive.
 Provide support to external auditors in terms of documents required for audit purposes.
 Support the company's drive in maintaining paperless environment.

Organisation Effectiveness:
 Maintenance of excellent filling system for Gnplc.
  Effective time management and accurate  filling/retrieval of documents from the archive.
  Support the Finance customer service in driving excellent service delivery to all Finance customers (Internal/External).

Leadership Capabilities:
 Ideas: Baseline
 Living the Values: Developing
 Emotional Energy: Baseline
 Edge: Baseline

Functional Capabilities:
Creative and visionary problem solving skills,  good customer service skills, ability to challenge the status quo and encourage positive working environment.
Analytical skills: Baseline
IT skills: Developing
Presentation skills::Baseline
Communication Skill:Developing.

The Person: -
Qualification
 Graduate calibre in Libarianship or related field.
  Minimum of 3 years post qualification experience with proven integrity.
 Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.
 Must be a good team player.
 Skills in customer service and  be customer focused.
  Good coaching and relationship building skills. 
 Good IT knowledge in the use of outlook(Excel,word and powerpoint).
 Working knowledge in accounting package-SUN will be an advantage. (All modules) including
 Good communication and presentation  skill

We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:                   Company Archivist

Please feel free to forward this advert to your friends and family that you may consider suitable for this role.

Closing date is May 19, 2006. Only short listed candidates will be contacted. 





Job Title: Account Payable Manager

Level: M3

Function: Finance

Location: Lagos

Reporting to: Payment Accountant

No of positions:    1

The Role -  Purpose:
Responsible for any form of payments to Employees,statutory payments.
Including payment of wages & Salaries and other payments on internal requests including cheque advances etc.

Context:
The Accounts Payable Mananger (APM)-Others will be implementing policies as it relates to payments to employees and 3rdparty payments based on internal requests including cheque advances

Dimensions:
Directly in charge of all  wages and salaries related payments,statutory payments and payments on other internal requests. in Gnplc pan Nigeria

Key Accountabilities

Statutory  payments:
 Prompt payment of all statutory payments not later than 25th of every month.

Payments of Salaries and Allowances
 Payment of salaries to all employees promptly:Non-mgt-15th  and mgt. 25th of every month.
 Payment of allowances to all employees on or before 5th  of every month.

Other Internal payments
 Prompt payment of other internal requests within 48 hours of request.

Coding/Postings:
 Ensure accurate coding and posting of all internal requests and statutory payments.

Reconciliations:
 Prompt monthly reconciliation of cash/cheque advances accounts not later than 10th of every month.
 Weekly issuance of management KPI report(s) on statutory and other payments.
 Maintainance of effective and efficient control of cheque issuance and other related controls to prevent fraud.

Organisation Effectiveness:
 Implement efficient controls in ensuring fraud free in Accounts payable section.
 Effective control over cheques and other related matters.
 Drive excellent service delivery to customers


Leadership Capabilities:
 Ideas: Developing
 Living the Values: Developing
 Emotional Energy: Developing
 Edge: Developing
 People Performance: Developing

Functional Capabilities:

Creative and visionary problem solving skills, excellent analytical skills, good customer service skills, ability to challenge the status quo and encourage positive working environment.

The Person: -
Qualification
 Graduate calibre plus membership of Institute of Chartered Accountants of Nigeria or Degree level qualification in related field with relevant work experience.
 Minimum of 2 years post qualification experience with proven integrity.
 Ability to take commercial insights and translate into the Organisation & People Agenda including good customer service.
 Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.
 Analytical, interpretative and decision-making skills.
 Excellent coaching and relationship building skills. 
 Sound IT knowledge in the use of outlook(Excel,word and powerpoint).
 Working knowledge in accounting package-SUN (All modules) including vision.
 Good communication and presentation  skill

We want to be as diverse as our consumers and welcome applications from everyone regardless of gender, age, ethnicity (or tribe), faith (or religion) or disability

Interested candidates should apply stating the following details only on Microsoft Excel document in the format shown below:
Full Names Phone No E-mail Highest Qualification Current Job & Date Main duties in
Current position Previous Job & Date Main duties in previous position


To:                           recruitment.gnplc@diageo.com
Subject:                   Acoount Payable Manager

Please feel free to forward this advert to your friends and family that you may consider suitable for this role.
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Closing date is May 19, 2006. Only short listed candidates will be contacted.

thanx Dele 4 ur valuable tip.
but, then where did u get these from?
Forum members it'll be good 2 refrence our posts

Thanx for the information Dele. I think it will be so useful,

i work in guinness and i think it will be very nice if i post it be a member of the forum.abi what do u think (racey2k & elphem)

So when is the deadline of the advert

closing date is may 19 ,2006.as stated in my post

FULL NAME PHONE NO E-MAIL