Dey r d worst bank to bank wit

I do not trust this bank,Even when it was still Intercontinental bank.I got annoyed and abadoned my accountant when i received annoying alert,that my account has been deducted for service charge and more...

they recently deducted N40000 from my brother's account thru ATM, without dispensing cash. dats ludicrous.

I have withdrawn my money to d last 1k today before they remove their charges tomorrow as month ends today

yuzedo: Lemme go and check my account balance.. If I don't see my complete N214,697,000,000.000 I swear somebody gonna die!

dey deceive yourself

A customer walks in to d customer service desk and a coversation starts:
CCO: u ar welcom 2 access bank sir/madam(as if d customer no knw say na accessbank he enter) how may I be of service?

Customer: I wnt 2 check my balance

CCO:alright sir(while tearing out a sheet of paper) pls write ur acct name, number n sign

Customer: ok take, chek am 4 me

CCO: sir pls(gives u bak d piece of paper like driver dey give police N20)

Customer: what! Dis can't be my balance! D last time I checked it was N50,550, hw come its now N47,802.98?

CCO: pls sir just hold on a bit, let me show ur transaction history.

Customer: oya na

CCO: alright sir, just listen let me xplain(turns d system 2 d customer's view) ok sir dis N1000 is 4 ur anual acct mtnance fee
N150 4 alert
N100 for E-channel charges
N1000 for ur VISA card isueance fee

Customer: but my ATM will xpire in may 2014, how come am been charged again?

CCO: (ignores d question as if its rhetorical) sir dis N2.50k is ur interest capitalise

Customer: (gets furious now) I wnt 2 c ur manager now, I can't axpt all dis u ar sayin madam

CCO: (gets relieved now, manager will talk d rest) ok sir go downstairs ask of the manager, dey will direct u.(Customer lives now while d next come 4wd)

D next customer: I don alredy hear d gist wey u give dat man......I dnt wnt 2 c ur manager, give me form I wnt 2 close my account!

CCOgets confused now) pls jst hold don a little bit, I will get bak 2 u

D former customer: (walks in smiling wit a customised accessbank handfan) ur manager hav xplained evrytin 2 me, am now satisfied, accessbank is d best bank in nigeria (whatever d manager told him I have no idea, but I knw it must have been a hell of convincing)

CCO: (smiling now) tank u sir for banking wit us
Have a nice day(turns 2 d nxt customer now) sir do u still wnt 2 close ur account?

Customer: no ma, d manager have said it all........

That was my experience @ der customer care desk on monday, was really shocked dat brainwashing is dis real in dis digital age!

Unbeliveble imagination... i receive a text massage 4rm access bank that their is no money in my account that i should go and pay some cash into my account 2 avoid me being a craditor , nobi small tin

pek: I really enjoyed intercontinental bank. Didnt have any complaints and i was getting small change on my account. But the opposite is the case now. They keep on collecting my money for no just cause. God dey!

Yes, you are right. But what urgent steps can we take to correct this?

Ifetex: Unbeliveble imagination... i receive a text massage 4rm access bank that their is no money in my account that i should go and pay some cash into my account 2 avoid me being a craditor , nobi small tin

Seriously, you are joking. Are you?

Same with me too. I quickly rushed and withdrew all my money leaving only the minimum balance. Am still considering closing the account because of their unsolicitated text messages that comes at odd hours.

Its so annoying. Had to take out a whole hour from work today to ask the customer care lady for my statement, which she printed and gave to me. After pointing out the various hundred naira debited for monthly account maintenance( imagine debiting me in March 2013 for November 2012 mnthly account maintenance)and the ones for annual maintenance charges, den I asked 4 d procedure 4 closing d account. After I did, d customer care lady began apologising, saying that the bank is considering stopping d deductions. I'm jst tired of dt bank, walahi!

I thought am the only one suffering this banking fraud from Access bank in fact am contemplating whether to report this to the CBN.

I have two accounts with access bank that i last used about a year ago. Suddenly, three days ago they deducted 5000 naira from each of the accounts...and tagged it as maintenance charge. This is shear robbery.

i closs my bank account because of poor service delivery. BEWARE OF ACCESS BANK PLC.

Opened an account with UBA back in 2006, had some $2500 on the account and a debit card linked to it. Debit card had a collateral of 20$ (collateral for what, when it is a debit card, I can't with draw more than I have anyway?!?!). Instead of advertised 3 weeks, it took them over 3 months to produce the card. When travelling abroad, I specifically asked if my daily limit will allow me to make a single transaction of nearly $2000, they said YES SIR. To cut the long story short, when I was trying to make the mentioned transaction approaching $2000, it was denied, repeatedly. Only upon my return to Nigeria, my account manager told me that there is a limit of $500, which was correct... So I had to make numerous international calls, to withdraw the money from the ATM over several days (with all charges and fees associated with the ATM withdrawal)... All in all, my financial loss was some $700. Then I closed the account and there was, according to my books, a bit over $1000, and according to them, about $400. Earlier this year (2013) when trying to reactivate the account dormant for 4 years, I discovered that there is less than $100 on it.

T.H.I.E.V.E.S.

It's your N400 that was stolen by those crooks. I will provide a screenshot of my company's account tomorrow where Access has robbed me of more than N200,000 since sept last year till date. Meanwhile I am seeking a legal redress to the matter. They are the worst bank ever. They steal customers' funds and give a stupid memo for the charge. Imagine Account maintainance 5,000 a month unannounced. When am done with this people, their reputation will ... I wouldn't mind spending N1,000,000 to get this 200k back.

Cbn must hear this. It's a massive robbery

Sad but true. I found out curiously early enough from their customer care and quit on knowing about their newly introduced monthly service charge months ago.

Since I ve bn wt first bank, all has bn wel.
Access charge 4birthday msgs as if i beg dem, no interests etc. BTW, does any bank gv interests on saving anymore dz days?

yuzedo: Lemme go and check my account balance.. If I don't see my complete N214,697,000,000.000 I swear somebody gonna die!

#214 u mean?

yes i agree with you sometime last year i noticed 170,000 was missing from my current account i visited the bank to complain about it and have them look into it,the balance i got from my sms alerts were different from the balance on my bank statement. while i was on the case the same thing happened to my girl friend about N70,000 went missing from her account too. Eventually after a month on the matter 156,000 was refunded to me and they told me the rest of the money were bank charges blah blah so i stopped using access bank.My girl friends money was not returned an she also shut down her account with access bank,friends family have stopped using access bank after the heared about what happened to us.i also noticed that they deduct money from savings account too for no reason when i asked a worker in the bank why it was so, the worker had nothing to say about it she only said bank charges. i smh* for people that still bank with access bank.

Way forward please?

slimtoy: the balance i got from my sms alerts were different from the balance on my bank statement.

True o. My mum complained abt d same tn.

well, as a staff, what can i say?

Zenith bank were cutting 200 naira from my account for every deposit into my account,i ust forgot about them

So which bank should one use these days?

Shuooo, Access bank done hammer oh

This is so so true. I experienced the same rubbish wt this Bank. I am surprised some people are of the opinion that its Access that brought this about. Intercontinental Bank has always been like that. That was the reason i abandoned the account. My account was dormant and i decided to reactivate the account thinking they would have changed as a result of the merger wt Access, i never knew that they are even more radical now in respect of deducting customer's account.

After reactivating the account, I started experiencing different strange deductions. The day I decided I needed another account to separate some cash I designated for some particular purpose, I had the option of opening a fresh FBN account, but I was just tired of having so many accounts and decided to reactivate that Access account, I am seriously regretting that move now. Immediately my ATM expires on the account, I am closing the account. This is so so terrible. On a particular day i confronted the manager of a branch about all these deductions, I made him to realize that this is a savings account and the interest they give me monthly is hardly above 20 naira, yet they deduct almost 200 naira montly from the savings account. Imagine the irony. The guy was just speaking gibberish.

Venchy: [size=17pt]This is a serious matter, Access Bank full of Garbage.

I have been on the phone to their contact centre for the last (4) wks, trying to set up their bloody software Token which will enable me to make a transfer from my account to another bank but this process has turn out to be shambles as well as costing me lots of money calling from UK.

My Account is also constantly debited by Access Bank every month or whenever they feel like, N200 just went out couple of days ago for what's called Maintenance charge...lol...and many more N100 naira gone for not providing me any service.

The contact centre have been calling me once or twice everyday to go through this stupid software but nothing has worked and N2500 was taken from my account for this service.

Nigeria is the most CORRUPT COUNTRY on this planet and we are doomed as we don't have any regulators in Nigeria because all the Oga At the top are all in the Cabal.

Omo Nigeria, Egba mi o, Owo cooperation! !!! [/size]

U r right....no regulators.

Aphrygian: Dat stupid bank,they wil charge u for sending u msg on ur birthday

....come to think of it, that bank cares. It is one bank amongst other banks dat i use that constantly sends me all sorts of good wishes ranging from b'day to Xmas to Easter e.t.c.

You guys simply go and bombard their facebook page https://www.facebook.com/myaccess.

[Duote author=ochukwuma15]I was happy with intercontenental bank (okpara avenue) until they migrate to Access bank, and since then, the story changed.

Every month, they deduct 100 naira from my account.
If i withdraw any amount, they will withdraw 1,000 naira for themselves.

Four times every day, they will send texts to me, thereby kidnapping 40 naira per day from my account.

All my complaint to thier costumer care fell on deaf ears because they are always ready for an answer even before the question comes
Now what i did was to withdrew my money and left 1,000 naira minimum deposit and Ben johnsoned.

I'm now banking with Unity bank (ogui road, before stadium) and they are God's sent.

Those regulating banking transactions in nigeria should urgently look into this before it becomes a tradition.[/quote]

"If i withdraw any amount, they will withdraw 1,000 naira for themselves"..... very funny.