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Etisalat Customer Care Thread - Phones - Nairaland

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Etisalat Customer Care Thread by Kellymann: 1:21pm On Jul 19, 2013
This is a Thread opened for Etisalat subscribers and intending Etisalat subscribers. You can drop your inquiries, complaints, suggestions & feedback via this medium and you will be sure to get response and assistance to your various queries.

Thread is open 24 hours and I will endeavour to respond in as much real time as possible.

You have inquiries, complaints, etc.? Bring them on!
Re: Etisalat Customer Care Thread by dony247(m): 1:26pm On Jul 19, 2013
Pls ♓☺w can ℓ̊ stp etisalat frm diductin frm 1h as fee FƠ͡я̲̅ re subcription Ø̶̷̩̥̊͡Ƒ̶̷̩̥̊͡ daily plan
Re: Etisalat Customer Care Thread by Kellymann: 1:29pm On Jul 19, 2013
Dial *229*0#. The plan is on auto renewal so after you subscribe, you can dial the code to cancel the renewal if you don't want it to be renewed automatically.
Re: Etisalat Customer Care Thread by Nobody: 1:34pm On Jul 19, 2013
Kellymann: Dial *229*0#. The plan is on auto renewal so after you subscribe, you can dial the code to cancel the renewal if you don't want it to be renewed automatically.
nice thread. But are you doing this of your own free will ?
Re: Etisalat Customer Care Thread by Kellymann: 1:40pm On Jul 19, 2013
I'm a representative. Just doing our best to ensure our subscribers get the best experience across different platforms. Nairaland inclusive.

1 Like

Re: Etisalat Customer Care Thread by Nobody: 1:51pm On Jul 19, 2013
Okkkk.... This is a good one. I suggest you contact the mods and explain who you are and what the thread entails, they could help you take it to the front page.
Re: Etisalat Customer Care Thread by Kellymann: 2:32pm On Jul 19, 2013
Thanks.
Re: Etisalat Customer Care Thread by Uziehot(m): 2:52pm On Jul 19, 2013
Pls wat is d lowest subscriptn on etisalat?
Re: Etisalat Customer Care Thread by Kellymann: 3:04pm On Jul 19, 2013
Uziehot: Pls wat is d lowest subscriptn on etisalat?

May I know the type of subscription you mean? Is it BIS or internet subscription? You can give me your budget and I can assure your that there's a plan that will suit your purpose.
Re: Etisalat Customer Care Thread by samdean(m): 3:06pm On Jul 19, 2013
guys pls help me oh. I did etisalat 5naira 1mb daily sub. I tried to opt out no way. Called customer care they give me a code still its nt working pls help
Re: Etisalat Customer Care Thread by Kellymann: 3:14pm On Jul 19, 2013
samdean: guys pls help me oh. I did etisalat 5naira 1mb daily sub. I tried to opt out no way. Called customer care they give me a code still its nt working pls help

Could you please give me your phone number? so we can check what is responsible for the 5 naira daily deduction? From your explanation, its likely its the Cliq for the Day offer on Easy Cliq. Its not a data subscription per se. Its a service for Cliq subscribers to enable them enjoy 20 kobo per second to all etisalat lines and also give you 1MB free.

If that is the service you are talking about, you can dial *330*2# to opt out.
Re: Etisalat Customer Care Thread by OCTAVO: 3:19pm On Jul 19, 2013
Ok, a good innovation it is! I love this.
How I wish the other Telecomms network providers can follow suit.
But you should have chosen a handle like ETISALAT.
Re: Etisalat Customer Care Thread by Francheezy(m): 3:23pm On Jul 19, 2013
nyc....plz wld eti bis work on droid devices .??(thinkin aloud)
Re: Etisalat Customer Care Thread by Kellymann: 3:29pm On Jul 19, 2013
Francheezy: nyc....plz wld eti bis work on droid devices .??(thinkin aloud)

That's actually thinking very LOUD! grin lol... I'm sorry the etisalat BIS will not work on android devices. The BIS is designed on the network only for Blackberry devices.

2 Likes

Re: Etisalat Customer Care Thread by Francheezy(m): 3:36pm On Jul 19, 2013
Kellymann:

That's actually thinking very LOUD! grin lol... I'm sorry the etisalat BIS will not work on android devices. The BIS is designed on the network only for Blackberry devices.

ohhh...tnx man
Re: Etisalat Customer Care Thread by Kellymann: 3:38pm On Jul 19, 2013
Francheezy:

ohhh...tnx man

My pleasure.
Re: Etisalat Customer Care Thread by mrdrizzy(m): 3:39pm On Jul 19, 2013
This really a welcome development,have got couple of issues dat needs to be sort out

-its really very annoying to knw hw the data plan of u guys seem to high for we d smartfone users(excluding bb),the blackberry are given over 2gb(sometimes unlimited) for a cheaper rate,bt others are told to pay higher,dis is very bad!.i dnt like dis preferencial treatment giving to only bb users,i dnt knw if u guys knw it yet,dat most phone users in nigeria overall have switched to other smartfone devices(even most bb users now move to other platform). Cus thats what seem beta for all of us,pls if u can speak to the higher bodies of ur network to look into dis,it would be very much appreciated,most smartfone users(windows,ios and android,excluding bb) are very furious and are busy protesting in every media house there is..to make their voice heard,i wnt be suprised if u see dem roaming round d street,i very much knw that u've used an android device and knw hw much data it consumes and yet our network providers gives us a totally non-satisfactory plan.hw can u give 250mb for 1k on android..i alone dnt even do much downloading i jst try to be online..bt that plan cnt last me 3days!.that isnt fair.pls try and do something about it,cus its getting out of hand..in ghana theres a service that offer full 24hrs unlimited data for all device(i mean absolutely all) for just 200NG,in india airtel service offers 4-5gb for 1000 naira(if fully converted well),i can keep mentioning others,why is our different,pls look into it,

- am having problem with my sim,i suscribed for bis day couple of mnths back,and i jst cnt deactive it.it keeps deducting my credit(100) everyday when i load..i dnt use bb anymore so its of no use.pls i want u guys to rectify that pls,heres d number:08174872058::i dnt even load on dat line again jst becos of that complications


nb.@admin apologies for posting number! I jst needed an assitance!.

4 Likes

Re: Etisalat Customer Care Thread by Nobody: 3:57pm On Jul 19, 2013
this is a welcome development by etisalat. i have a complain of my own, i have nt received my 100mb per month for using tecno p3 y ?
Re: Etisalat Customer Care Thread by Nobody: 3:57pm On Jul 19, 2013
I want to deactivate the etisalat RBT.

1 Like

Re: Etisalat Customer Care Thread by Kellymann: 3:57pm On Jul 19, 2013
mr.drizzy:
This really a welcome development,have got couple of issues dat needs to be sort out

-its really very annoying to knw hw the data plan of u guys seem to high for we d smartfone users(excluding bb),the blackberry are given over 2gb(sometimes unlimited) for a cheaper rate,bt others are told to pay higher,dis is very bad!.i dnt like dis preferencial treatment giving to only bb users,i dnt knw if u guys knw it yet,dat most phone users in nigeria overall have switched to other smartfone devices(even most bb users now move to other platform). Cus thats what seem beta for all of us,pls if u can speak to the higher bodies of ur network to look into dis,it would be very much appreciated,most smartfone users(windows,ios and android,excluding bb) are very furious and are busy protesting in every media house there is..to make their voice heard,i wnt be suprised if u see dem roaming round d street,i very much knw that u've used an android device and knw hw much data it consumes and yet our network providers gives us a totally non-satisfactory plan.hw can u give 250mb for 1k on android..i alone dnt even do much downloading i jst try to be online..bt that plan cnt last me 3days!.that isnt fair.pls try and do something about it,cus its getting out of hand..in ghana theres a service that offer full 24hrs unlimited data for all device(i mean absolutely all) for just 200NG,in india airtel service offers 4-5gb for 1000 naira(if fully converted well),i can keep mentioning others,why is our different,pls look into it,

- am having problem with my sim,i suscribed for bis day couple of mnths back,and i jst cnt deactive it.it keeps deducting my credit(100) everyday when i load..i dnt use bb anymore so its of no use.pls i want u guys to rectify that pls,heres d number:08174872058::i dnt even load on dat line again jst becos of that complications


nb.@admin apologies for posting number! I jst needed an assitance!.

Thank you mr drizzy for giving us the opportunity to serve you. While I fully understand your position, I will also want to let you know that the network tries its best you ensure that customers get one of the best offers in data subscription. We have different data plans with bonuses and also give free data on some plans.

Your suggestion is however noted and this will be forwarded to the necessary quarters and I can assure you that it can be addressed.

Regarding your line, the BIS plan was activated again on the 26th of May and has since remained active. I have deactivated the auto renewal on the line but to continue enjoying exciting tariffs, I will advise you migrate to a plan that can offer you very cheap tariff.

I am available for further clarification and information as the case may be.

Thanks for choosing etisalat.
Re: Etisalat Customer Care Thread by Kellymann: 3:59pm On Jul 19, 2013
nuru3000: this is a welcome development by etisalat. i have a complain of my own, i have nt received my 100mb per month for using tecno p3 y ?

May I have your number so we can look into this?

Thanks for choosing etisalat.
Re: Etisalat Customer Care Thread by Kellymann: 4:00pm On Jul 19, 2013
idnoble135: I want to deactivate the etisalat RBT.

To deactivate etisalat RBT, kindly dial *299*251*2#.

Thanks for choosing etisalat.
Re: Etisalat Customer Care Thread by Nobody: 4:14pm On Jul 19, 2013
Kellymann:

To deactivate etisalat RBT, kindly dial *299*251*2#.

Thanks for choosing etisalat.
Re: Etisalat Customer Care Thread by mrdrizzy(m): 4:14pm On Jul 19, 2013
Kellymann:

Thank you mr drizzy for giving us the opportunity to serve you. While I fully understand your position, I will also want to let you know that the network tries its best you ensure that customers get one of the best offers in data subscription. We have different data plans with bonuses and also give free data on some plans.

Your suggestion is however noted and this will be forwarded to the necessary quarters and I can assure you that it can be addressed.

Regarding your line, the BIS plan was activated again on the 26th of May and has since remained active. I have deactivated the auto renewal on the line but to continue enjoying exciting tariffs, I will advise you migrate to a plan that can offer you very cheap tariff.

I am available for further clarification and information as the case may be.

Thanks for choosing etisalat.
ohk thanks for the the swift reply.i hope data ish will be fully addressed,to the sim ish..thanks for deactivaing it.i also wonna knw ,if i load a credit like ryt now..will it still deduct the amount,and what plan do u think is best for youth who wants data and cheaper call rate??
Re: Etisalat Customer Care Thread by consize: 4:19pm On Jul 19, 2013
Hi,
Woke up some days back to discover that I can no longer make/receive calls on my line (08098341357) also please when will 3g services be available nationwide? We currently have no 3g services in my location at the moment and your edge services are terrible to put it mildly.
Re: Etisalat Customer Care Thread by Nobody: 4:22pm On Jul 19, 2013
nice

ehm, I haven't used my SIM for up to 8 months grin
I want to start using it again. It's back in my other phone and 746 says I'm registered.
What can I do?

08094107496

1 Like

Re: Etisalat Customer Care Thread by Kellymann: 4:29pm On Jul 19, 2013
mr.drizzy:
ohk thanks for the the swift reply.i hope data ish will be fully addressed,to the sim ish..thanks for deactivaing it.i also wonna knw ,if i load a credit like ryt now..will it still deduct the amount,and what plan do u think is best for youth who wants data and cheaper call rate??

Since the auto renewal has been deactivated, you will not be charged for it again after recharging.

The Easy Cliq plan best suit your personality. You can enjoy tariff for as low as 10 kobo per second to other Easy Cliq users. Tariff is 20 kobo per second to all etisalat lines and 30 kobo to other networks on usage of 25 naira daily at 40 kobo per second. You also get to enjoy other benefits like 15MB free data and 10 free MMS on loading of 200 naira weekly, free night calls, 60 seconds bonus on incoming calls for every 5 minutes call you receive from other networks usable for other Cliq lines, free SMS for every charged SMS you send, ability to check if another etisalat line is on Easy Cliq, etc.

Thanks for choosing etisalat.
Re: Etisalat Customer Care Thread by Kellymann: 4:33pm On Jul 19, 2013
consize: Hi,
Woke up some days back to discover that I can no longer make/receive calls on my line (08098341357) also please when will 3g services be available nationwide? We currently have no 3g services in my location at the moment and your edge services are terrible to put it mildly.

Sorry for the inconvenience. Will check your line and revert to you.

On the availability of 3G services, the network team is working tirelessly to ensure that 3g is deployed in all strategic locations across the country and very soon you will be able to enjoy etisalat's 3.75 in your area.
Re: Etisalat Customer Care Thread by mrdrizzy(m): 4:54pm On Jul 19, 2013
Kellymann:

Since the auto renewal has been deactivated, you will not be charged for it again after recharging.

The Easy Cliq plan best suit your personality. You can enjoy tariff for as low as 10 kobo per second to other Easy Cliq users. Tariff is 20 kobo per second to all etisalat lines and 30 kobo to other networks on usage of 25 naira daily at 40 kobo per second. You also get to enjoy other benefits like 15MB free data and 10 free MMS on loading of 200 naira weekly, free night calls, 60 seconds bonus on incoming calls for every 5 minutes call you receive from other networks usable for other Cliq lines, free SMS for every charged SMS you send, ability to check if another etisalat line is on Easy Cliq, etc.

Thanks for choosing etisalat.
oga oh! Which levels! U don finally commot my 3g for fone oh..shuu..wetin i wan con use browse..abeg recify it pls!
Re: Etisalat Customer Care Thread by physise(m): 5:01pm On Jul 19, 2013
mr.drizzy:
oga oh! Which levels! U don finally commot my 3g for fone oh..shuu..wetin i wan con use browse..abeg recify it pls!
grincheesygrincheesy
Re: Etisalat Customer Care Thread by samdean(m): 5:16pm On Jul 19, 2013
Kellymann:

Could you please give me your phone number? so we can check what is responsible for the 5 naira daily deduction? From your explanation, its likely its the Cliq for the Day offer on Easy Cliq. Its not a data subscription per se. Its a service for Cliq subscribers to enable them enjoy 20 kobo per second to all etisalat lines and also give you 1MB free.

If that is the service you are talking about, you can dial *330*2# to opt out.
its nt that. Everyday etisalat dedute 5niara 4rm me and give me 1mb. Here is my number.08172975840
Re: Etisalat Customer Care Thread by Kellymann: 5:44pm On Jul 19, 2013
mr.drizzy:
oga oh! Which levels! U don finally commot my 3g for fone oh..shuu..wetin i wan con use browse..abeg recify it pls!

Sorry about that. Will have your line checked again to know what the issue is.

Apologies for the inconvenience.

Will revert to you soonest.

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