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Stats: 2,189,160 members, 4,773,297 topics. Date: Thursday, 21 February 2019 at 12:51 PM
|Call Center Crazies by senbonzakurakageyoshi(m): 6:19am On Aug 13, 2013|
“Good morning. Welcome to to Prytel Wireless. My name is Tunji Lekan. How may I help you?....”
Yes, this is me, back at my job at 2:30 am, a time other normal people would be asleep. Honestly, I must admit that if, say, my father were Bill Gates, meaning I wouldn’t have to work a day in my life (C’mon, seriously, how many of us would bother working if our father was the richest man in the world?), I would probably be awake at this time of the day, making sure that all the clubs in Lagos knew my father has plenty, plenty money. And more money than that. Unfortunately, my father chose instead to be a university professor driving a beat up Peugeot 504 that looks older than even him (and my father is OLD!!!) instead of the owner of a globally renown technological giant so I have to work. I’m awake nevertheless; though I’m doing less dancing and more of wishing certain people would just go to bed instead of calling in to report the most ridiculous problems.
Seriously, I’m sure I had planned my life better than this. I planned that by 24, I would be working at one of the top oil companies in Nigeria having secured a first class or second class upper in Petroleum Engineering, earning a six figure income (okay, in retrospect, that might have been a tiny bit ambitious) and have started putting up a building somewhere on Banana Island. Fast forward six years since I left university. I ended up studying Soil Science (thanks to UTME, Post UTME and one fraudulent lecturer that promised to get me admission to study Petroleum Engineering), graduated with a second class lower (well, someone had to attend all those parties!) and ended up with a job as a call center agent at Prytel Wireless. I turned 27 two weeks ago. Hurrah me.
The call center job really wouldn’t have been so bad if I a) didn’t have the job in the first place, b) was actually working at an oil company and earning a six figure salary, c) was earning enough to start putting up a building somewhere on Banana Island and d) didn’t have to respond to the most ridiculous and outrageous complaints from the most ridiculous and outrageous people. In the course of my one year and six months on this job, I have heard complaints that range from eye rolling to straight out cringe inducing. The very first call I received after resuming the job full time post-training went like this;
ME: Good Morning and welcome to Prytel Nigeria. My name is Tunji Lekan. How may….]
Customer: YOU BASTARD! ALL OF YOU ARE BASTARDS!!! ALL YOU PEOPLE KNOW HOW TO DO IS ROB PEOPLE BLIND!!! MY GOD WILL PICK OUT EACH AND EVERY ONE OF YOU AND PUNISH YOU ACCORDINGLY…
ME (Trying to remember the procedure we were taught in training for dealing with customers like this because, quite frankly, I was blown completely away by this raging, cursing person): Er…..sir…..madam (the voice was high pitched and there was no way of knowing if I was talking to a man or a woman or a hermaphrodite)… sorry for the incon…
Customer: SHUT UP!!! WILL YOU SHUT YOUR MOUTH WHILE I’M TALKING?!! I SAY SHUT UP OR MY GOD WILL SLAP THE LIPS OFF YOUR FACE!!!
I certainly didn’t want my lips slapped off my face so I piped down for a second to allow the customer exhaust his/her/its steam and actually state a complaint.
Customer: DON’T’T WORRY!!! (By this time I was way beyond being worried and crossing over into terrified territory). YOU WILL SEE (I didn’t want “see” what he/she/it was promising). YOU ARMED ROBBERS WILL SEE. CONTINUE STEALING MY MONEY. MY GOD WILLL DEAL WITH ALL OF YOU ONE BY ONE!!! Click. The line went dead. Not a single complaint stated. If bewilderment could be measured on a scale, mine would rip the charts. My supervisor was apparently listening in on the call and as soon as the call was dropped, burst out laughing. I wasn’t finding it very funny.
A week after that, I was on night duty when I a customer called in to report a complaint. I said a short prayer before picking it because I had resumed work in a very bad mood and was wary that in my current mood, I might tell a subscriber to go screw themselves and kiss my posterior end while they’re at it (pardon my French!). That call went like this:
Me: Good morning. Welcome to Prytel Wireless. My name is Tunji Lekan. How may I help you?
Subscriber: *loud music and quite a bit of suspicious moaning, then a barely audible voice saying something I could barely pick out*
Me: There seems to be a lot of noise where you are. Could you kindly move to a place where there is less noise? Thank you.
Subscriber: *music suddenly drops and a male voice comes clearly through* Sorry. I was banging my girlfriend.
Me (Wowed by this totally unwarranted information): Good morning. Welcome to to Prytel Nigeria. My name is Tunji Lekan. How may I help you?
Subscriber: Do you have a girlfriend?
Me (quite close to the end of my tether): Please may I know your name and how I may help you?
Subscriber: Do you bang her?
Me (stopped from telling him to go bang a transformer by the thought that it might lose me this job. Which I still need. Till the six figure job comes along): Please if there is nothing you would like to report, I might have to end this call.
Subscriber: Talk to my girlfriend *female voice comes through, giggling* hello
Me: *Muttering obscenities in my head while saying through clenched teeth that, if unclenched, might insult the subscriber’s parentage) Thank you for choosing Prytel Wireless (He’d better chosen another network by daybreak). DO have a wonderful day.
And there was that call while the SSCE exams were being conducted earlier this year. I picked a call to hear a voice whisper:
Subscriber: Please can you tell me the formula for calculating the volume of a cylinder?
Me (thrown by this question from nowhere to the point that I broke protocol): What?
Subscriber: I’m writing my maths paper and I don’t know how to calculate the volume of a cylinder. Please what is the…. (then from the background I heard a voice yelling: “Hey!!! You!!! Bring that phone!!! Bring it!!!) *line went dead*.
So that has been my professional life so far. I have received a call from a man asking if I would like to buy a cow, a woman who wanted advice on how to please her husband, too many calls from secondary school students (and even older, older people) begging me to give them credit “just for flashing” and one particularly disturbing call from a subscriber asking me to join their coven. I covered myself in the blood of Jesus thereafter.
It’s 2:30 am, and, quite frankly, I would rather be anywhere else instead of having to be here answering hick calls from hick subscribers. Still, I have to do my job. And here is another call for me to attend to:
Me: Good morning. Welcome to to Prytel Wireless. My name is Tunji Lekan. How may I help you?
Subscriber: My name is Mary Pepple
Me: Good Morning, how may I help you?
Subscriber: Will you marry me?
Me (completely thrown by this proposal over phone call which, I’m quite sure wasn’t the way I planned my marriage proposal to go. And I intended to do the proposing, not the other way round. And to a woman I actually knew and had met before): What?!!
Subscriber: I am 32 years old. I have been looking for a husband for the past 10 years. Last night my pastor said that the very next man to pick my phone call is the person God has destined for me to marry and that I should take the bull by the horns…
Me (clearly not intending to marry a 32 year old woman that has been seeking a husband for 10 years): Please I would like to know how I may help you…
Subscriber: I’ve told you na. Marry me.
Me: Madam, I cannot…
Subscriber: It is the will of God. My pastor said so. Do you want to go against the will of God?
Me: If I there is nothing I may help you with, I may have to end this call…
Subscriber: If you end the call, you are saying no to God. And saying no to God will cause him to visit you with his wrath. Tunji, my beloved, it is God’s intention that we get married. Maybe he has kept me unmarried for the past ten years just so I could meet you…
Me: Thank you for choo…
Subscriber: God knows where you live. And he will find you….and make sure you marry me….
Me:…sing Prytel Wirless. Do have…
Subscriber: I will bear your children; four boys and three girls. Pastor said…
Me: …a wonderful day. *click* I ended the call.
I do not get paid enough for this.
|Re: Call Center Crazies by debayun(m): 7:50am On Aug 13, 2013|
Am a silent follower of ur work cos I see u as exceptional I had to beg myndd to gv me ur moniker do I could follow u so I dnt miss any topic u post here
On thread nice master piece as usual pls update regularly abeg. God is ur strength
|Re: Call Center Crazies by Neduzze5(m): 7:54am On Aug 13, 2013|
Wow! Wow!! Wow!!!
This is actually a very wonderful piece. I just wish I could write like you.
Erm... hope it has not finished
|Re: Call Center Crazies by Leopantro: 8:04am On Aug 13, 2013|
finally !!! I have really missed your works. I have a gift for you.will PM you and send you the sites
|Re: Call Center Crazies by Dygeasy(m): 8:06am On Aug 13, 2013|
I Don Register Here!
|Re: Call Center Crazies by Neduzze5(m): 8:10am On Aug 13, 2013|
hope it has not finished.... I no wan vex oh!
|Re: Call Center Crazies by senbonzakurakageyoshi(m): 8:22am On Aug 13, 2013|
Neduzze5: hope it has not finished.... I no wan vex oh!Lolz!!! I hope not too!!!
|Re: Call Center Crazies by Shugamania(f): 9:15am On Aug 13, 2013|
|Re: Call Center Crazies by An0nimus: 9:45am On Aug 13, 2013|
the asking formular part sha
konichiwa sebon-san, when we expecting something on Sandra and Bennett?
|Re: Call Center Crazies by toluernanes: 10:00am On Aug 13, 2013|
An0nimus: the asking formular part sha
|Re: Call Center Crazies by senbonzakurakageyoshi(m): 10:08am On Aug 13, 2013|
An0nimus: the asking formular part sha
very soon o! I had intended to update both earlier this morning but I realized that I had a few modifications to make so I had to put a hold on it. will update ASAP.
|Re: Call Center Crazies by Inosenduatall: 10:21am On Aug 13, 2013|
Mehn... who the hell is this guy? Just your first post and I was blown away! I can always tell a talented writer when I read his work and you, sir, are definitely talented.
Subscriber: Please is this Prytel Nigeria?
Tunji Lekan: Yes Sir. How may I help you?
Subscriber: Thunder go fire ur nyansh if you no sama we ur fans with better updates. For ur information I am a descendant of sango!
|Re: Call Center Crazies by Ishilove: 11:20am On Aug 13, 2013|
Senb darling, where have you been?!?
Nice one. You are one of the very few writers on NL who can keep me glued to a story. Keep it up
When do we expect an update on Sandra and Bennett?
|Re: Call Center Crazies by beyonDskygirl(f): 11:45am On Aug 13, 2013|
Oh my...my...my...and my. next updates pls.
|Re: Call Center Crazies by Mynd44: 11:53am On Aug 13, 2013|
Sorry, I was looking for the ban button
|Re: Call Center Crazies by An0nimus: 12:17pm On Aug 13, 2013|
senbonzakura_kageyoshi:okey dokey Chief. keeping my eyes peeled for the update(s).
|Re: Call Center Crazies by Mucokey(m): 12:29pm On Aug 13, 2013|
Too captivating to resist...buh so sowie cos I ve vowed never to try memorising ur moniker since I ve been tailing u after ur 1st release...thumb up man!
|Re: Call Center Crazies by lifestyle1(m): 12:39pm On Aug 13, 2013|
Your handle makes me
|Re: Call Center Crazies by Nobody: 12:40pm On Aug 13, 2013|
|Re: Call Center Crazies by Youngzedd(m): 12:42pm On Aug 13, 2013|
|Re: Call Center Crazies by thaoriginator: 12:53pm On Aug 13, 2013|
No long tin!
|Re: Call Center Crazies by demelza: 12:57pm On Aug 13, 2013|
Whew! I just had my Senb fix, its been a long time coming. Just hope you wont disappear again.
That first caller was freaking hilarious....
|Re: Call Center Crazies by Kenpachi: 1:02pm On Aug 13, 2013|
Nice Write-Up Sir/Ma (Nyc name too)
Call center ish (hmn....reminiscing )
|Re: Call Center Crazies by speckless: 1:03pm On Aug 13, 2013|
Guy, cant help but keep laughing! Is this fictitious or based on true life events?
|Re: Call Center Crazies by arabanibaba: 1:04pm On Aug 13, 2013|
where is this lady or man come and update jor b4 i send boko to your office
|Re: Call Center Crazies by Nobody: 1:07pm On Aug 13, 2013|
|Re: Call Center Crazies by JideTheBlogger(m): 1:19pm On Aug 13, 2013|
|Re: Call Center Crazies by freecharles(m): 1:22pm On Aug 13, 2013|
this Is my first time of reading articles like dis here since i joined nairaland....but blv me dude/girl, u've increased d number of tinz i'm interested in by one...dis is jst gr8
|Re: Call Center Crazies by ITbomb(m): 1:28pm On Aug 13, 2013|
Nice but let me read first then I will comment
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