We are a multi-national with presence in over 100 countries across the globe. We add vitality to life by providing brands like Close up, Omo, Lux, Lipton, Knorr and many more and we currently have amazing job vacancies to offer:

SERVICE QUALITY ANALYST
This role primarily involves responding to all queries on service provided by the Service Providers (telecom service, enterprise computing, client services), monitoring and resolving problems and incidents at country level, agreeing to and coordinating transformation programs aimed at reducing costs and improving efficiency.

Responsibilities

Supports Regional Service Quality Manager – Client Services to ensure adherence to Unilever IT Service Management process, policies and procedures by the Service Providers
Advises on the practicality and viability of proposed improvement plans from the Service Providers related to their root cause analysis studies
Coordinates with the Service Providers on the quality of any SLA reporting received by Unilever
Assist in capture, logging and tracking of billing, performance, contract compliance and relationship issues

Qualification:
B.Sc Computer Science (or equivalent)
At least 2 years experience in infrastructure services


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The ideal individual will possess the following competencies:
Holding people accountable
Organisational awareness
Seizing the future
Strategy influencing
Team commitment


If the above describes you, kindly send your detailed resume highlighting your experience and achievements to:


Human Resource Business Partner
Supply Chain, Finance & Human Resources, Unilever Nigeria Plc
1, Billingsway, Oregun, Lagos. P.O.Box 1063, Ikeja, Lagos Email: nigeria.recruitment@unilever.com
not later than 23, October, 2008.
Only short listed candidates will be contacted


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