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Nairaland Forum / Nairaland / General / Business / What To Expect As A Merchant On Konga. Ask Me Any Questions! (5520 Views)
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What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 7:40am On Sep 24, 2014 |
It has been a real eye opener and will share my experiences as I go along. This is not to knock Konga, but to give prospective Konga merchants a feel for what to expect as a merchant, the kinds of issues to expect and therefore be armed on how to prevent/work round these issues before/as they arise. Certainly If I had known about these issues before hand, then I would have done things differently. Anyway I did a google seach (Lieutenant Columbo thingz) and finally obtained the contact details for a senior manager a few days ago, and wrote to him and I am awaiting his response to all the issues rasied. I am happy to answer any questions that anyone may have. Like I said this is not to knock Konga, but a thread to help the merchant, the customer and Konga themselves as they may learn a few things from this to better the overall customer experience. 2 Likes 1 Share |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by RoyalRoy(m): 7:48am On Sep 24, 2014 |
Subscribed!!! |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 8:06am On Sep 24, 2014 |
RoyalRoy: Subscribed!!! LOL . . . You are welcome, however I thought you sold cars. Do Konga sell cars |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 8:14am On Sep 24, 2014 |
Let's have the issues raised to ponder about or also contribute knowledge while waiting for his response. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by RoyalRoy(m): 8:16am On Sep 24, 2014 |
chaircover: hahaha We could sell cars on Konga if they want us to. Nothing is impossible these days. Lollz. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 8:23am On Sep 24, 2014 |
chukux2: Let's have the issues raised to ponder about or also contribute knowledge while waiting for his response. Thank you for your input I think that its only fair that we give them time to look into the issues raised. Their response/or lack of will also help give prospective merchants a truer picture of things; more than I can ever say. Lets give them a chance. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 8:24am On Sep 24, 2014 |
RoyalRoy: Thinking about it, I see why not They can have a car showroom where merchants take the cars to when a buyer shows interest. The sky is their limit . .if they know what they are doing,. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by jaybee3(m): 8:42am On Sep 24, 2014 |
following |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Odunharry(m): 8:45am On Sep 24, 2014 |
frontpage mod |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Dygeasy(m): 8:52am On Sep 24, 2014 |
Following. CC, should we start asking any questions? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nutase: 11:51am On Sep 24, 2014 |
konga |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 4:52pm On Sep 24, 2014 |
Dygeasy: Following. Yes please free to ask I am sure that there will be other konga merchants here to help answer too |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 4:54pm On Sep 24, 2014 |
BTW I received a response back from one of the Konga managers. Been advised that I will receive a comprehensive update by the end of the day |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by lifestyle1(m): 3:03pm On Sep 25, 2014 |
When ever I call konga to make inquiry about my product on their platform they don't answer my calls and the most annoying thing is that they charge me why they keep me waiting for more than 15 minutes and in most cases i end up running out of airtime. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 3:43pm On Sep 25, 2014 |
lifestyle1: When ever I call konga to make inquiry about my product on their platform they don't answer my calls and the most annoying thing is that they charge me why they keep me waiting for more than 15 minutes and in most cases i end up running out of airtime. Are you a buyer or a merchant? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 3:45pm On Sep 25, 2014 |
chaircover: BTW I received a response back from one of the Konga managers. I didnt receive a response yesterday as promised I Emailed again this morning, but still waiting |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by lifestyle1(m): 4:40pm On Sep 25, 2014 |
chaircover: merchant. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 7:24am On Sep 26, 2014 |
lifestyle1: Instead of wasting money calling them, you may want to try sending them an Email. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by lifestyle1(m): 8:36am On Sep 26, 2014 |
chaircover: Do you think they will reply on time ? and if I may ask why do they set the phone to charge while the call is yet to connect ? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by aPr: 8:44am On Sep 26, 2014 |
chaircover: lifestyle1: They have never replied my email as a merchant 3 Likes |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by lifestyle1(m): 8:55am On Sep 26, 2014 |
aPr: But what could really be the reason or are they short of staff ? or could it it be because the service is free ? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by flosk: 3:56pm On Sep 26, 2014 |
thanks for this thread. please what does it take to be a merchant at konga. what is their payment terms like and please do you have an idea on how they calculate their prices i mean do you know the percentage they use to mark up their price? finally what do u need to do to be a merchant to them thanks |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 7:36pm On Sep 26, 2014 |
aPr: You should have been allocated an account manager If you havent got one then you need to ask for one Everything Ive got from Konga I have had to ask and insist When they allocate you an account manager then contact him/her by Email or directly by phone You can also message Konga on Facebook They are usually able to direct your request/issue to the correct dept |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 7:40pm On Sep 26, 2014 |
flosk: thanks for this thread. please what does it take to be a merchant at konga. what is their payment terms like and please do you have an idea on how they calculate their prices i mean do you know the percentage they use to mark up their price? You need to fill in a form on their website and they will get back to you If they dont get back to you send them reminder emails Eventually they will They will check you out and if they are happy with your set up/location/goods etc then they will set you up as a merchant As a merchant you set your own prices, but obnviously you have to take a number of things into consideration. You cant beeo too expenxive or too cheap. They pay you a few days after the customer has confirmed receit of the order. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 7:42pm On Sep 26, 2014 |
lifestyle1: Ask for your account manager, that person will be in charge of your account You do however have to ask for one |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Krak(m): 6:00am On Oct 16, 2014 |
How long does it take for Konga to pay Merchants for goods sold and delivered? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 7:02am On Oct 16, 2014 |
Krak: It takes between a week to 2 weeks from delivery to when your account is actually credited. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Krak(m): 7:38am On Oct 16, 2014 |
chaircover: Ok thank you very much. I really appreciate this. |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by wb260790: 9:21am On Oct 25, 2014 |
chaircover: I have some questions which i will really appreciate your sincere answer. Though, someone has raised these questions before...but nobody respond yet to it. So i believe we can get the reply from you. What is the experience like? How successful is your business with Konga? Do they pay for your good on time as agreed on the contract paper? What is the downside of selling your goods on konga.com platform? As a prospective Konga merchants, what to expect as a merchant? There seems to be a red line or kind of warning of some sort. Isn't it? What does one expect? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by Nobody: 11:39am On Oct 25, 2014 |
wb260790: Please can you gice me to Monday to respond to your questions. What are you planning on selling? |
Re: What To Expect As A Merchant On Konga. Ask Me Any Questions! by franzis(m): 12:04pm On Oct 25, 2014 |
The experience has been great but not perfect and room for improvement,m y account managers respond to my issues within the shortest possible time or if you have any issue you can send to mall@konga.com, but one major confusing issue is the payout system, was told payouts are made after the 7 days return policy has expired and it takes about 2-3 days for the money to reflect in bank aCcount, but I find out have even 2 weeks one is still expecting payout 1 Like |
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