I took my Tecno N9 to Carlcare for repairs in the Abuja office and was told that the device has been phased out. Please, is there still a way I can get the charging port fixed and the non-removable battery also changed? every other thing is working perfectly well.
Thanks.

My infinix hot internal memory is full, i cant detect what is occupying the space. From my es file analysis i can see what is occupying what. i’m surprise out of 16gb, 5gb goes for operating system, 4 goes for other stuffs while others were move to my memory card.

I’m bothered where the remain gb is. Kindly helP

https://www.nairaland.com/3330869/tecno-phone-scam-experiences-carlcare#49089267

Tecno Phone Scam: My Experiences in Carlcare Office in Wuse Abuja Nigeria

Carlcare Service Limited, is charged with the responsibility to provide professional service support to mobile phones and other electronic consumer products. Carlcare give support to android phones user provided such device has WARRANTY

My friends all knows me for one thing, my love for Tecno phones. I have this strange love for Tecno phone maybe it because it hardware are strong. Any time my friends decides to get at me they call me Mr Tecno. But with the latest treatment and behaviour I got from Carlcare staff at their office in Wuse Abuja. I have decided in my life or life to come never again will I use Tecno products. And also I will, from now on start advising everyone not to use Tecno product.

I use a Tecno D1E Phone, colour white which I bought new, tear nylon, tear rubber with full warranty seal. The phone presently have keypad problem some of it keys are not working, the volume key and camera key are also not working. I cant even type or send message with it and also the Touch screen is not working properly. I was advice by a friend to take it to Carlcare office which I humbly obeyed

On getting to Carlcare office (1st Floor, No.16 Gwani Street, off IBB Way, Wuse Zone 4, near King Care Hospital, FCT State, Abuja Nigeria), I was directed by the security man at the door, to get a ticket number.

After waiting like eternity, due to the lack of character and professionalism these Carlcare representative display while executing their job, they insult and shot-words at anyone who try to express frustration in the time wasting and sluggish manner they perform their task. It really got bad when an age woman try to speak out, she was bitterly insulted, poor woman I pity her!!!

When it got to my turn, I quickly walk up to the Carlcare representative lady that was position to attend to me, after smiley greeting her, I showed her my phone and explained my situation to her.

To my almost surprise the Carlcare lady look at me deeply, shake her head then burst in laugher , she called a friend explained to her my situation before I know it both of them start laughing.
I was irritated by their behaviour and embarrassed , I can’t just imagine, after spending my time and energy to come down here to seek solution to my phone problem the only thing I got was them laughing at me . The lady whose name I later learnt was JENNIFER, knowing I was beginning to get angry stopped laughing looked at me again then said I should go and buy another new phone, because they Carlcare can’t fix my phone and Tecno itself can’t fix it too. I ask her why she said my phone is an old phone and that they don’t fix old phones.

Now my augment and questions I got for Carlcare and Tecno is this
1. If Tecno D1E is an old phone, why are they still selling it in the market?
2. Why is Tecno as a company still producing it? when they know that once it get faulty there are noway it can be repair?
3. Why give me warranty on a device you know you can’t repair once it faulty
4. Are they telling me, if I buy any new Tecno phone once the phone last 2year with me I should just throw the phone away because it now an old phone? and if it develop fault, am on my own, because Carlcare and Tecno will not fix it.
5. How many year will a phone spend before they (Carlcare and Tecno) classified such phone model as OLD?
6. So if I want to be loyal to Tecno I will have to start changing phone every time? (Is that not foolishness and waste of resource?).

In Nokia Customer Care Centre where they fix damage phones, they repair all kind of phones model, be it new, old or aged provided such device still has it warranty on it, with that you are safe to buy and use their products. [b]So why is Tecno different!!!

I can’t just imagine I just wasted my time, money, life and energy in Carlcare office only for me to get such treatment. Little wonder, majority of android user prefer to go to unauthorised engineer or road side technician in order for them to fix their phones and devices.

The lady stood speechless, I just walked out because I wasn't happy at all...(Imagine, buying a new phone in this economy recession.)
Seriously I see this as a scam, yes #TecnoScammingNigerian #CarlcareScammingNigerian

Nigerian please beware. Run away from anything call Tecno
From Emma 08066517213

please help Mods.

Cc: Seun, lalasticlala, Mynd44 , Fynestboi, and all Mod

https://www.nairaland.com/3330869/tecno-phone-scam-experiences-carlcare#49089267

Pls. How much can i fix my infinix note 4 broken screen?

Any Carl care center in Äba?