I placed an order for an Innjoo Tablet T1 on the 19th of December 2014 with order number 308677966 from Jumia Nigeria and the sum of 16,999 naira was debited fron my bank account because i paid for the product online through Jumia's online transaction platform and with my Zenith Bank Naira Master Card. An hour later i got a confirmation email for a failed order and after placing several calls and sending several emails for over 4weeks, Jumia Nigeria keeps giving me the same perfectly reharsed speech of "kindly excercise patience with us while we resolve this as soon as possible", "We appreciate your patience and understanding", "you will be notified on the next line of action", with their calls and emails. Till today i haven't been refunded and neither have i even been given an update concerning the issue.

Don't patronize jumia. Choose konga and pay on delivery. Una no gree

Get great prices on all items when u shop on www.learninemall.com it has been tested and proven to b the safest online store in 9ja. it also offer cash on delivery. start shopping today

Why are people still patronising these internet retail bots with all the negative reports flying around. Be wise.

Send an email

choose whodeybuy instead

Wisdomkosi:
Don't patronize jumia. Choose konga and pay on delivery. Una no gree

Wisdomkosi:
Don't patronize jumia. Choose konga and pay on delivery. Una no gree

jeez! I was just abt placing an order after losing my blackberry. This has helped thanks!

Always use pay on delivery

^^ Simple
....OP dat was ur own mistake.

dumo1:
I placed an order for an Innjoo Tablet T1 on the 19th of December 2014 with order number 308677966 from Jumia Nigeria and the sum of 16,999 naira was debited fron my bank account because i paid for the product online through Jumia's online transaction platform and with my Zenith Bank Naira Master Card. An hour later i got a confirmation email for a failed order and after placing several calls and sending several emails for over 4weeks, Jumia Nigeria keeps giving me the same perfectly reharsed speech of "kindly excercise patience with us while we resolve this as soon as possible", "We appreciate your patience and understanding", "you will be notified on the next line of action", with their calls and emails. Till today i haven't been refunded and neither have i even been given an update concerning the issue.

have you contacted your bank?I know I used to have this kind of problem back then when shopping with Amazon.
my account gets debited but transaction fails...I go to the bank with the email and they return the funds to my account.

I always use pay on delivery method. Be wise meh

You guys should try using cash on delivery

Sorry for the Mix-up...Always Buy from Jumia via their Agents,you get discounts and someone to lean on to.... Call or whatsapp 08122204769 to order your items(5k +) @1k discount..

Sorry about the inconvenience dumo1,

did you receive a call for order confirmation?

Have you contacted your bank?

I would suggest that you patronize a Jumia sales agent in subsequent times, we have a way to fast-track orders.

nairalife2013:
jeez! I was just abt placing an order after losing my blackberry. This has helped thanks!

Why dont you allow us handle the challenges for you?

JumiaPlus:



Why dont you allow us handle the challenges for you?

I want any blackberry fon with touch screen and keypad. 3ok. Is dat possible?

nairalife2013:
I want any blackberry fon with touch screen and keypad. 3ok. Is dat possible?

No Sir

dumo1:
I placed an order for an Innjoo Tablet T1 on the 19th of December 2014 with order number 308677966 from Jumia Nigeria and the sum of 16,999 naira was debited fron my bank account because i paid for the product online through Jumia's online transaction platform and with my Zenith Bank Naira Master Card. An hour later i got a confirmation email for a failed order and after placing several calls and sending several emails for over 4weeks, Jumia Nigeria keeps giving me the same perfectly reharsed speech of "kindly excercise patience with us while we resolve this as soon as possible", "We appreciate your patience and understanding", "you will be notified on the next line of action", with their calls and emails. Till today i haven't been refunded and neither have i even been given an update concerning the issue.

Cash on delivery..... bro

It annoys me when I see things like this, order then pay on delivery after inspection of the product, end of story.

imas:
It annoys me when I see things like this, order then pay on delivery after inspection of the product, end of story.

they wont take it back if you have opened it

JumiaPlus:


No Sir

the least is how much?

I have been using jumia for a while now and they seem to be different from what people say about them online. I do pay on delivery and i am always surprised to get my item the next day from their dispatch.

Nsonaso:
Cash on delivery..... bro

Learnt my lesson bro. a friend of mine said the same thing too. Thanks for the advice.

JumiaPlus:
Sorry about the inconvenience dumo1,

did you receive a call for order confirmation?

Have you contacted your bank?

I would suggest that you patronize a Jumia sales agent in subsequent times, we have a way to fast-track orders.

Yes i have contacted my bank and i am still waiting for their reply. But the fault is on your end not the bank. The bank did their job of sending me the debit alert of the transaction your company made from my account. After several calls and emails. Same story. Not even a single update email to show the seriousness of how far your company went in resolving the issue. I really am dissapointed.

Choose pay on delivery and check your products thoroughly b4 paying the delivery pple.

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Wisdomkosi:
Don't patronize jumia. Choose konga and pay on delivery. Una no gree

Both Na d same.. Konga is the king of refurbished phones

okinme:
MTN DATA SHARED OFFERS.
GET MTN DATA FOR BLACKBERRY 10, ANDROID & MODEM @ AFFORDABLE AMOUNT.
1GB ----------1200
2GB -----------2400
Call 08035448544 OR 08053635768
I accept Bank payment or MTN Recharge Card.
Thanks

thief

dumo1:


Yes i have contacted my bank and i am still waiting for their reply. But the fault is on your end not the bank. The bank did their job of sending me the debit alert of the transaction your company made from my account. After several calls and emails. Same story. Not even a single update email to show the seriousness of how far your company went in resolving the issue. I really am dissapointed.

Sir, we cannot be too sure, the order wasn't even confirmed at our end, if it was, and we couldn't process your item, you would have received a voucher. In this case, the order wasn't even confirmed. There should have been an automatic cash reversal by your bank, but most banks don't function that way.
Please consult your bank.