nunzk:
When you have these kind of issues you should report to the consumer protection commission or ncc. They will sort u out. Seriously. If u need help with it I can direct u.

i also experience de same i need deir number botj cps and ncc

this ish apund to me last december..sinx then i keep tabs on my acct balance to the last kobo.
my 1k airtime vanished; juz for checkin whatsapp msgs within a minute whilst data was stil on the line...i called and called ...
this time..dey dint even claim its a mistake..they claim i aint got data at all..same data dat was stil on d line as at d time of calling dem and afterwards sef.
fine..i now put it to dem dat even if dey wanna claim my airtime was deducted coz i aint got data..can 1k vanish in less than a minute juz for recieving whatsapp chats?...dat was whr d idiots got confused..i juz smh for the c.c agent i was talkin to dat day and ended d call.
the funniest part of dis "story dat touch" is dat ..immediately the 1k vanished and acct balance emptied..the data dey claim wasnt thr earlier was now bein charged for my browsing afterwards on dat day..