Carlcaresophia:
Sorry we don't have service center in Makurdi now, but you can try to contact our phone collecting point there, following are the address and hotline: Shop 14, Ndupet Plaza Kiala Street, High Level Makurdi +23408136169244
Also, attached pls find the contact information of our service centers in Nigeria, in case you'll need it. Thank you!

Pls i need ur customer line , am residing in osogbo, osun state

sinto5:



Pls i need ur customer line , am residing in osogbo, osun state

Hello Sinto5, may I know what the problem with your phone? Thank you!
We do not have Carlcare Service Center in Osun state, but you can try to send your phone to our collecting points there. Below please find address and contact info. Thank you!
Plot 2 Ayedu Layout Gbongan/Ibadan Road, Ogo-Oluwa Area, Osogbo, Osun, Nigeria +2347030263659/+2348056679203
NO.35 Ibadan Road, Mayfair, Ile-Ife, Osun, Nigeria +2348038649616/+234809664505

Na wa, i thought this is peculiar to my phone. It is a general issue.

Infinix, una don lose customers cos this charging issues is a general problem. Peeps will be avoiding you guys like a plague.

please am having the same issue,my infinix hote note is not charging fast it will take 22hrs to get full and also not displaying on the system.
WHAT DO I DO?

if I had known, I wouldn't buy this inferior China phone, now am in a period when things seem pretty hard now, how can even afford a new phone at this time and who would buy a phone that's not charging well??
infinix just shot themselves in the leg with this issue of charging problem.
my Infinix port is still very good, yet it won't charge flash charge, I changed chargers, still the same issue.
from what I got here on nairaland, I have even lost faith in this carlscare and those agents answering issues here are high on sth!

Please o, can the battery of infinix hot note or hot note pro be changed? If yes where can I do this please?

I bought another original charger two months back, it's still taking 6hrs and above to charge, though d rapid draining has reduced a bit, d charging gives me headache. Secondly, I can't send or receive files from a PC. The moment I connect a USB cable, it will only be charging without options. I have tried so many cables, how can it be fixed?

Carlcaresophia:

Hi Paragon40, we are trying to give solution for phone problems that can be solved online, for other problems we need to suggest our customer to visit our Carlcare Service Center. But since many people don't know our service center, or there is contact information upgrade of our service center, we are here keep telling people about this.
For your phone problem, you can try other cables or insert into other USB port of your PC. If the problem still exists, we suggest you visit our service center so our colleagues there can check your phone problem and service you better. If you have any problem about our service, you are welcome to call our hotline or send e-mail to our "service@carlcare.com". Thank you!

My phone takes 12hrs to get 100% charge. My Infinix hot note doesn't connect to pc any more. Every body complains about the same thing, and the answer is the same. "CALCARE" followed by 'Sorry we don't have a center in your locality'. Infinix my foot. Mediocre product. Mtsssss.

gsk4reality:
if I had known, I wouldn't buy this inferior China phone, now am in a period when things seem pretty hard now, how can even afford a new phone at this time and who would buy a phone that's not charging well??
infinix just shot themselves in the leg with this issue of charging problem.
my Infinix port is still very good, yet it won't charge flash charge, I changed chargers, still the same issue.
from what I got here on nairaland, I have even lost faith in this carlscare and those agents answering issues here are high on sth!

To appease is, Infinix should recall all their products and fix for free, the faulty charging ports and data transfer issues.

tankoy:


My phone takes 12hrs to get 100% charge. My Infinix hot note doesn't connect to pc any more. Every body complains about the same thing, and the answer is the same. "CALCARE" followed by 'Sorry we don't have a center in your locality'. Infinix my foot. Mediocre product. Mtsssss.

Hello Tankoy, sorry for the inconvenience. Please let us know the state and city you are living in now. Thank you!

Carlcaresophia post=cd :

Hello Tankoy, sorry for the inconvenience. Please let us know the state and city you are living in now. Thank you!

What difference does it make? I already have Infinix hot note, and the flash charging already malfunctions. I already contacted CALCARE and have been told there is no center in Taraba, not even in yola. So what's new.

tankoy:


What difference does it make? I already have Infinix hot note, and the flash charging already malfunctions. I already contacted CALCARE and have been told there is no center in Taraba, not even in yola. So what's new.

Go to a good engineer and get it fixed...3k highest

tankoy:


What difference does it make? I already have Infinix hot note, and the flash charging already malfunctions. I already contacted CALCARE and have been told there is no center in Taraba, not even in yola. So what's new.

Below please find collecting point of our service center in Yola. You can bring your phone there, our colleagues there will bring your phone to our Carlcare Service Center. Thank you!
NO.12 Nice Communication, Catrons Jimet Shopping Complex, Yola, Adamawa, Nigeria +2348172005249

tankoy:


What difference does it make? I already have Infinix hot note, and the flash charging already malfunctions. I already contacted CALCARE and have been told there is no center in Taraba, not even in yola. So what's new.

BTW, you can try to find collecting points and Carlcare Service Centers in "Carlcare App" on your phone. For details you can visit below website. Thank you!
https://www.nairaland.com/3094267/lets-sign-up-carlcare-app/1

Carlcaresophia:

Hello Sinto5, may I know what the problem with your phone? Thank you!
We do not have Carlcare Service Center in Osun state, but you can try to send your phone to our collecting points there. Below please find address and contact info. Thank you!
Plot 2 Ayedu Layout Gbongan/Ibadan Road, Ogo-Oluwa Area, Osogbo, Osun, Nigeria +2347030263659/+2348056679203
NO.35 Ibadan Road, Mayfair, Ile-Ife, Osun, Nigeria +2348038649616/+234809664505

the problems it has are
1. the flash charger is not showing again, anytime am charging it
2. anytime it's connected to a computer it does not show.

sinto5:




the problems it has are
1. the flash charger is not showing again, anytime am charging it
2. anytime it's connected to a computer it does not show.

Hello Sinto5. You can try another original charger or USB cable. If the problem persists, you can toke your phone to the collecting points we provided for you, our colleagues there will help you bring your phone to our Carlcare Service Center. Thank you!

Carlcaresophia:
Hi!You can take your phone to our Carlcare Service Center and ask our colleagues to check it for you. If you need the contact information of our service center, pls tell us the city and state you're living in now. Thank you!

Hi my infinix hot note is not charging. The charger is OK but it is refusing to charge. I am in Benin.

phyllosilicate:



Hi my infinix hot note is not charging. The charger is OK but it is refusing to charge. I am in Benin.

Hello Phyllosilicate, you can take your phone to our Benin Carlcare Service Center, our colleagues there will try to help you with the problem. Thank you!
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002

Betid:
I'm also having same Challenge. I stay in Jos, how can I get a Carlcare centre.

having this same problms too I even change my batr3 yestrdy stil yyet ,I used the original chrger stil yet,its charges vry very slow its so annoying am fed up with this I don't knw wat easle to do again !!!!!! Am currentlyy in lagos ikeja wil need possible advice or asistance ,07030498217 thanks so much

Brand new tecno w3 for sale at 26k.pm me or call 08060057656 for details

The language is always thesame. Sorry we dont have calcare center in Yola, Makurdi, Jalingo, bla bla bla. Tired of the bullshit, i did it myself. Its easy. Costs less and requires no expertise. There is nothing frustrating as infinix phone taking the whole day to charge. Brace bru and do it yourself. I can guide u thru. Yo need three thousand naira only for the charging port and the charger. No special tool required.

my infinix hot 3 is reli giving me serious sleepless night I charged the ba3 all night long no single bar enter bar bar was even drained I'm in warri

Capableben:
Thanks a lot.. it worked after I tried a different USB cord

pls which cord did u use?

stainlessgerard:
pls which cord did u use?

Not Cord. I bought a charger that has BB logo on it, you cant detach the cord from the head of the charger. N1500

Jez get infinix cord with new age adaptor. I got it for 2,5k..... My phone now zoom charge..... LOver of the flash will understand...... .

charityexplicit:
I bought another original charger two months back, it's still taking 6hrs and above to charge, though d rapid draining has reduced a bit, d charging gives me headache. Secondly, I can't send or receive files from a PC. The moment I connect a USB cable, it will only be charging without options. I have tried so many cables, how can it be fixed?

u need a new cable.. it happend to me also.. it doesn't bring any option wen ah connct to ma pc.. mine takes like 15 minutes to charge 1 percent.. buh like 5 months ago.. i decided to change ma cable.. i used ma old tecno phone cable.. find a cable. . a cable that came with ur old phone or smthng.. it will work..

tarajohn:
im just fed up of the infinix x551 hot note phone. not even upto 10 months, it has stopped charging. i took it to the Calcare office at Opebi. collected it back after 1 week but it still does not charge properly. It charged up to 11% with continuous power supply of 5 hours. I just tire! never would buy an infinix phone ever! i dont even think they changed the charging panel. the just managed to charged it for up to 78 hours over 1 week and called me that my phone has been repaired. Haba Carlcare!!!

Halo Milady.. I mixed ur assistance. . I see u an ardent advocate of MMM.. bn tryna register keeps telling me "invalid image code".. How do I rectify dis pls.. tanx.. .

Hi, pls my Infinix-X551 charged really fast.. Like from 1% to 100% within 20mins or so.

But the problem is discharges really fast as well.. And i started noticing this last week.

What might be the cause of this? Please kindly proffer a solution..

Thanks

Cc. Calcare solutions

Please my infinix hot note shows charging but doesn't increase will changing the charging flex fix this?

I have an Infinix Hot S that don't charge while the phone is on except when switched off. Please what should I do.

Thanks for sharing!