Romeo3:
see.

we are not fighting. you really don't have to bark at every comment I make.

Uber is just a company. if you choose to drive with the competition, by all means do.

I am all about making money. and I use opportunities when I see them. if a company like lyft comes into nigeria and RIDERS prefer lyft to uber I will consider joining them. they are the only ones known to give uber a run for their money.

taxify has convinced me not.

my personal stupidity and I am entitled to it.

OlugbengaE:
Mr Uber, can you explain why they reduce their year qualification to 2003 if everything was rosy with your mighty Uber

OlugbengaE:
GOOD NIGHT Team Lead Romeo3 and greetings to the memebers of the crew
Greeting to Ebi Atawodi(pepper enter yansh)

OlugbengaE:
Uber will shortly die in Lagos. It's been a long slow death. Taxify will follow. Then we will be back to the horrible experience of negotiating every ride, being cheated, robbed, and having our butts poked by seat springs in cabs in Lagos.

Why are ride hailing apps going to die? Well, it starts with not focusing on the customer experience. Uber has long been accused of focusing only on profits. In Lagos it is no different. The customer experience has been horrible since day 1. How can you be a professional driver whose only job is to use a map to find people and take them places on a map and you don't know how to use a map?

As one of the top Uber riders in Lagos, I have tried over and over. I make it my personal mission to teach each driver how to use the map. I even gave my map reading for West Africans lecture to the launcher for Uber in Lagos and volunteered to hold classes for the drivers.

But nothing worked. Uber shields itself from many things by saying, "They are not our drivers, they are our partner's drivers. That is not an excuse. The end result is that the customer is suffering, and has been suffering for years in Lagos.

So all of the sudden you start losing riders to Taxify. Why? Because you have been delivering a shitty customer experience for 2 years and people are desperate for a better one. Nobody left Uber for the price. They left Uber because the customer experience was terrible. I disputed a cancellation fee the other day because after 30 minutes I got tired of watching the driver drive everywhere but towards me. The response from Uber support was, "As a token of appreciation, we are crediting you the cancellation fee." It's obvious that the complete disregard, even hostility, towards customers goes all the way up the Uber management chain.

So instead of making dramatic improvements in the customer experience like deactivating all drivers with less than a 4.5 rating, and having a mass crash course on map reading, what does Uber do? Drop their price. Great, now you have instantly taken what was a luxury and turned it into a commodity where all that matters is the lowest price. You just destroyed the market.

Today I booked an Uber and the driver called me to say he could take me but not on the Uber app. I would have to pay cash. So I booked a Taxify. When we arrived after driving 20km over 1.5 hours, his fare came to 1,200 Naira. Because of the price war, his fuel cost was more than the fare. This is not sustainable.

So how can Uber save itself? Just like I said, focus on the customer. Stop depending on your partners to train their drivers. They won't do it. Get you hands dirty. Require a crash course in map reading for all drivers. Have secret shoppers and deactivate and retrain drivers that call riders and ask them "where exactly are you?" Instantly deactivate drivers that are rude or have more than 3 cancellations. In a few weeks Uber could retrain many drivers, improve the customer experience and start to gain some customer loyalty that would prevent everyone from going to Taxify.

Taxify needs to do the same if they expect to win in the war against Uber. Fix the buggy app, allow me to use foreign cards, and train the drivers better than Uber drivers, and everyone will switch.

If Neither Taxify or Uber very quickly focus on the customer, they will both die and the only winners will be the horrible yellow cab dinosaurs. Lagos won't be a livable city anymore, so please do something.



https://www./why-ride-hailing-apps-lagos-die-how-save-them-rich-tanksley

jpworld:


Commentators always think their opinion is the best, why not go out there and create your own Uber.

You dont want 2005 cars, because you want Uber to remain in the circle of the middle class, the poor will always outnumber the rich in Nigeria, any business model that target only high class, dont last long.

I think Uber reducing the age of the car is the best business decision they have made in Nigeria.

The current pricing remain horrible, but I believe Uber will increase their price soon. Dont forget it was Taxify that started the pricing war.

EngrSeries:


Kindly add me up 07061006006

GAZZUZZ:


the smart 1 here, will contact you shortly

Harveyspecter46:
I paid N2,900 from Allen to egbeda and N2000 back to Allen on uber abt a month ago. Do these rates seem fair?

mrsage:


The word fair is relative....

Harveyspecter46:

Am not a rich fellow, but I needed to arrive at my destination in style. A total of N3,000 would have been Okay by me.

Romeo3:
that is why uber reduced fares. they are the voice of the people.

lol

modash:


Oga this is business and it has to be profitable
Its not about rich against poor
I mean the client is king and he decides but people are different and their is a market for everyone
Its just like saying why go the the shopping mall when things are cheaper in the market
Or why fly to your destination when you can go with God is Good or ABC Transport

OlugbengaE:



Beacuse there more riders and also less drivers too

Currently i know 34 cars that are off uber

OlugbengaE:
Mr Uber, can you explain why they reduce their year qualification to 2003 if everything was rosy with your mighty Uber

butterbread:


I heard Uber entry limit is 2009? Is it now 2003? I really want to clarify that... responses are welcome.....thanks

eluquenson:

https://www.ubernigeria.com/accepted-vehicles/

emydexter:

there is ............
servicing; 10k monthly =120k
tyres: 20k *4 yearly = 80k
respray; 60k+ yearly = 60k
shocks: 150k+ 1year depends on ur car model and ur drivers
miscellaneous = 5k mthly ..............
income: 40k *52 weeks = 2,080,000

FraudMan:


Plus mine, making it 35........ lol

Mush:
I need a good driver, quote this Text with your phone no if interested

toyclicks:
Pls does anyone have a rough estimate of how much to be made from taxify business monthly. ( Both net and gross please).

How do I go through, and expedite the registration process for taxify?

I am not a Lagos resident and may not really know road PO. What do you advise? I am thinking of getting someone as an "assistant driver/pilot" to work with me for a month or so to show me road. But I don't know how riders would feel


Opinions please...

butterbread:


I heard Uber entry limit is 2009? Is it now 2003? I really want to clarify that... responses are welcome.....thanks

NextProdigy:
Na wa o. All these unbecoming words on Romeo3 just because you differ in opinion?

Please, it's a free world and if Uber pays him let him continue. Whoever Uber doesn't pay anymore should quit and stop complaining.

LIVE AND LET LIVE!!!

naijacutee:
Can I ask one question?

Why are new partners not buying Toyota Prius vehicles for Uber?

These are hybrid vehicles and journies under 30mph use no petrol (they use electricity).

This is what we use as a family car and sometimes we go 2-3 weeks on a full tank. For a business that is petrol dependent, this seems like a no-brainer.