Customer Support Associate

Location(s): Nigeria / Lagos
Category: Customer Service
Level: Professional
Job Type: Full-Time
Min. Qualification: HND
Min. Years of Experience: 0-1
Start date: 01/18/2016
Duration: Fulltime/Long-term

Job Description
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

- Troubleshoot customer issues over the phone or via live chat support tools.

- Handles issues in the best interest of both customer and company.

- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions through contact tracking.

- Effective client management skills.

- Identify and report patterns in customer complaints.


Desired Qualities
• Effective client management skills.

• Ability to plan, organize and prioritize.

• Problem solving and negotiating skills.

• Highly developed sense of integrity and commitment to customer satisfaction

• Demonstrated passion for excellence with respect to treating and caring for customers.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Has "thick skin" and is able to handle complaints and unpleasant customers.

• Has a pleasant, patient and friendly attitude.

• Strong decision-making and analytical abilities.

• Strong detail orientation and communication/listening skills.

• Possess a strong work ethic and team player mentality.


https://careers.talentbase.ng/jobs/ZG8DFJXPAI/Customer-Support-Associate

*