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The Best Business Tips You Would Ever Come Across by magicminister: 5:50am On Mar 25, 2016 |
I will post really informative business tips that i believe will help us become better businessmen and women. I will post intermittently. At least, twice a week. |
Re: The Best Business Tips You Would Ever Come Across by magicminister: 5:50am On Mar 25, 2016 |
1- Customers will complain, though, no matter how hard firms try to meet or exceed their expectations. Sometimes, the complaint is in the form of a suggestion and simply reflects an opportunity to improve the experience. In other instances, the complaint represents a service or product failure. |
Re: The Best Business Tips You Would Ever Come Across by magicminister: 5:53am On Mar 25, 2016 |
2- How to respond to customer complaints - Listen carefully to the complaint - Acknowledge the customer’s feelings - Determine the root cause of the problem - Offer a solution - Gain agreement on the solution and communicate the process of resolution - Follow up, if appropriate - Record the complaint and resolution |
Re: The Best Business Tips You Would Ever Come Across by boboLIL(m): 6:31am On Mar 25, 2016 |
Nice one |
Re: The Best Business Tips You Would Ever Come Across by magicminister: 6:35am On Aug 06, 2016 |
When a customer complains, that means they care enough to provide a feedback. So, that is a good thing in a way. |
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