Good morning, and thanks for calling Jamming sports- wear. This is Krickitt.”

When I called Jamming that fall morning in 1992, I had expected to be greeted by a bored-sounding customer
service rep that would rather have been spending her morning doing anything other than answering a phone. But what I got was quite the opposite. When Krickitt said, “Good morning,” it sounded like she meant it. And she even sounded like a cricket, all chirpy and upbeat.

“Hi, Krickitt,” I answered her, “I’m Coach Kim Carpenter from New Mexico Highlands University. I’m calling about the baseball coaches’ jackets in your catalog.”

I have loved baseball from the time I was a little kid. I could always see myself coaching someday, just like my dad, so when I got my first coaching job with the Highlands Cowboys in Las Vegas, New Mexico, it was a dream come true. But even dreams have their mundane moments, and so I found myself ordering jackets for my assistant coaches and myself.

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