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Poor Customer Service By UPS Nigeria by proffemi: 6:29pm On Apr 04, 2017
Some educational materials were shipped to my department by an alumnus via UPS on 12/2/2017. The package was held by Customs, pending payment of customs duties. This is normal. Also normal is this: since the enclosed items are for educational purposes, they qualify for a waiver, and my department doesn't have to pay a kobo. The process of obtaining such is supposedly straightforward. We have used other couriers in the past, and the process has usually taken between 1 and 3 days.

These are the sources of my frustration with UPS Nigeria:

1. When the package was held, I initially got no notification from them. On noting on the tracking page that the package was help in the "warehouse", I tried calling their lines TEN times. Each time, the line just rang itself out. No message, nothing. A notice eventually arrived by post SIX days after the package was held.

2. I emailed them, and they requested for the usual letter applying for a waiver. I sent that letter on 6th March, 2017. Till today, 4th April, my package remains seized.

3. My last email to them asking for an update was on 20th March. No reply till today.

What manner of "customer service" is this? This behavior is outrageous. I have used UPS in the US for over a dozen years, and this is definitely not how they operate over there.

Please who knows how to get UPS Nigeria to give me closure on this matter?

4 Likes 1 Share

Re: Poor Customer Service By UPS Nigeria by bodejohn(m): 6:47pm On Apr 04, 2017
You might need to visit their office in Gbagada, that's if you are in lagos...

My experience with them too is not so satisfactory...

1 Like 1 Share

Re: Poor Customer Service By UPS Nigeria by proffemi: 8:49pm On Apr 04, 2017
bodejohn:
You might need to visit their office in Gbagada, that's if you are in lagos...
My experience with them too is not so satisfactory...

Thanks. I don't stay in Lagos, and besides, I'm not sure it will be a Gbagada issue. I was told the matter will fall under the jurisdiction of their MMIA operations.

lalasticlala, mynd44 could you kindly frontpage this to get more suggestions? The fates of my graduate students hang in the balance while UPS apparently twiddle their thumbs.

2 Likes

Re: Poor Customer Service By UPS Nigeria by younghartz(m): 10:19pm On Apr 04, 2017
Nothing is good again in nigeria embarassed
Re: Poor Customer Service By UPS Nigeria by Teedawg: 10:19pm On Apr 04, 2017
yea they are very like that you'll call and they say when they get to office they'll check but ntn...Go to the office where its supposed to be the final checking it may be there and prolly couldn't locate your address that's what I did it was showing delayed due to bad whether but meanwhile it has arrived

1 Like

Re: Poor Customer Service By UPS Nigeria by whitebeard(m): 10:20pm On Apr 04, 2017
u aint seen nothing yet...try JAMB registration

4 Likes

Re: Poor Customer Service By UPS Nigeria by ipreach: 10:23pm On Apr 04, 2017
good
Re: Poor Customer Service By UPS Nigeria by dfrost: 10:25pm On Apr 04, 2017
Customer Service is not a culture of some of these courier companies especially the ones in Nigeria.

2 Likes

Re: Poor Customer Service By UPS Nigeria by onadana: 10:30pm On Apr 04, 2017
coolThis is Nigeria.
Re: Poor Customer Service By UPS Nigeria by Nobody: 10:32pm On Apr 04, 2017
The person supposed to deliver your parcel is probably in one pub watching Big Brother.

When foreign companies come to Nigeria, immediately they land at the airport, that goat spirit enters them and they start misbehaving. Look at MTN, Coca Cola, Airtel and Co, same corporate irresponsibility and disregard for their customers.

OP, go to Twitter and blast them. Copy the CPC as well as the handle of UPS in the US. State it clearly that the Nigerian office is ruining the years of goodwill built by the parent company. You'll see that they would contact you sharply.

34 Likes

Re: Poor Customer Service By UPS Nigeria by Chartey(m): 10:38pm On Apr 04, 2017
When people were insulting NIPOST here the other day I was just laughing.
Currently, NIPOST customer service is better than most of these courier services.
I use NIPOST registered mail for business and it's only very occasionally I have problems which is usually because a customer didn't pick up on time.
If they were still making home deliveries they'd have been the best but that will be asking for too much for just N500 or less than N1000/kg.

4 Likes

Re: Poor Customer Service By UPS Nigeria by intruxive(m): 10:44pm On Apr 04, 2017
The UPS in the north is ok

1 Like

Re: Poor Customer Service By UPS Nigeria by GogetterMD(m): 10:47pm On Apr 04, 2017
proffemi:
Some educational materials were shipped to my department by an alumnus via UPS on 12/2/2017. The package was held by Customs, pending payment of customs duties. This is normal. Also normal is this: since the enclosed items are for educational purposes, they qualify for a waiver, and my department doesn't have to pay a kobo. The process of obtaining such is supposedly straightforward. We have used other couriers in the past, and the process has usually taken between 1 and 3 days.

These are the sources of my frustration with UPS Nigeria:

1. When the package was held, I initially got no notification from them. On noting on the tracking page that the package was help in the "warehouse", I tried calling their lines TEN times. Each time, the line just rang itself out. No message, nothing. A notice eventually arrived by post SIX days after the package was held.

2. I emailed them, and they requested for the usual letter applying for a waiver. I sent that letter on 6th March, 2017. Till today, 4th April, my package remains seized.

3. My last email to them asking for an update was on 20th March. No reply till today.

What manner of "customer service" is this? This behavior is outrageous. I have used UPS in the US for over a dozen years, and this is definitely not how they operate over there.

Please who knows how to get UPS Nigeria to give me closure on this matter?
UPS Nigeria is the worst in the world. They connive with the customs in the airport to hold your parcels until you part with an outrageous amount of customs duty, that's minus their high shipping costs.
Never try using them again. DHL or FedEx pls

13 Likes

Re: Poor Customer Service By UPS Nigeria by Chartey(m): 10:49pm On Apr 04, 2017
GogetterMD:

UPS Nigeria is the worst in the world. They connive with the customs in the airport to hold your parcels until you part with an outrageous amount of customs duty, that's minus their high shipping costs.
Never try using them again. DHL or FedEx pls
Even DHL does that. I don't know about FedEx however.
Re: Poor Customer Service By UPS Nigeria by GogetterMD(m): 10:52pm On Apr 04, 2017
Chartey:

Even DHL does that. I don't know about FedEx however.
At least DHL will still deliver to your doorstep. UPS never seem to be able to locate your address

6 Likes

Re: Poor Customer Service By UPS Nigeria by damola1: 11:02pm On Apr 04, 2017
grin
Re: Poor Customer Service By UPS Nigeria by bellville: 11:11pm On Apr 04, 2017
Chartey:
When people were insulting NIPOST here the other day I was just laughing.
Currently, NIPOST customer service is better than most of these courier services.
I use NIPOST registered mail for business and it's only very occasionally I have problems which is usually because a customer didn't pick up on time.
If they were still making home deliveries they'd have been the best but that will be asking for too much for just N500 or less than N1000/kg.
They do home delivery. They deliver my books to customers outside Lagos and it's always home delivery. I have used Nipost registered mail service for delivery to Canada and the united kingdom. The books got there in 8-12 working days. Very impressive. Just subscribe to the registered mail service and. you're good to go.

6 Likes

Re: Poor Customer Service By UPS Nigeria by Nobody: 11:19pm On Apr 04, 2017
On the contrary my experiences with them has been very great. Very fast and reliable. Why not try visit their office at Gbagada, Lagos to find out what's happening, I am certain this will be resolved asap.

1 Like

Re: Poor Customer Service By UPS Nigeria by Abbeyme: 11:22pm On Apr 04, 2017
#TeamNIPOST

1 Like

Re: Poor Customer Service By UPS Nigeria by yomalex(m): 11:29pm On Apr 04, 2017
Hmm
Re: Poor Customer Service By UPS Nigeria by omololu2020(m): 11:43pm On Apr 04, 2017
You better start using NIPOST

4 Likes

Re: Poor Customer Service By UPS Nigeria by presidentpikin: 12:07am On Apr 05, 2017
UPS Nigeria is one of the best courier service we have in the country nevertheless your complaints OP but whole issue lies with the Government agency that are trying to milk the citizens dry through the private sector... So its not UPS fault
Re: Poor Customer Service By UPS Nigeria by presidentpikin: 12:10am On Apr 05, 2017
GogetterMD:

UPS Nigeria is the worst in the world. They connive with the customs in the airport to hold your parcels until you part with an outrageous amount of customs duty, that's minus their high shipping costs.
Never try using them again. DHL or FedEx pls
This is coming from a matured man without no fact... UPS standard is the same all over the world and UPS Nigeria engage best global practice...
Re: Poor Customer Service By UPS Nigeria by silverr(f): 12:31am On Apr 05, 2017
proffemi:
Some educational materials were shipped to my department by an alumnus via UPS on 12/2/2017. The package was held by Customs, pending payment of customs duties. This is normal. Also normal is this: since the enclosed items are for educational purposes, they qualify for a waiver, and my department doesn't have to pay a kobo. The process of obtaining such is supposedly straightforward. We have used other couriers in the past, and the process has usually taken between 1 and 3 days.

These are the sources of my frustration with UPS Nigeria:

1. When the package was held, I initially got no notification from them. On noting on the tracking page that the package was help in the "warehouse", I tried calling their lines TEN times. Each time, the line just rang itself out. No message, nothing. A notice eventually arrived by post SIX days after the package was held.

2. I emailed them, and they requested for the usual letter applying for a waiver. I sent that letter on 6th March, 2017. Till today, 4th April, my package remains seized.

3. My last email to them asking for an update was on 20th March. No reply till today.

What manner of "customer service" is this? This behavior is outrageous. I have used UPS in the US for over a dozen years, and this is definitely not how they operate over there.

Please who knows how to get UPS Nigeria to give me closure on this matter?

I just experienced the same thing o.
I had to visit their office opposite gbagada with my lawyer to threaten them before they did anything. Finally, I had to pay an outrageous custom duty charge plus the super insane amount I paid to ship. I just received my shipment and its not even complete someone tampered with them and stole things. My first time using them, will definitely be my last.
If you dont go to their office, no show.

3 Likes

Re: Poor Customer Service By UPS Nigeria by Flexherbal(m): 2:33am On Apr 05, 2017
If their office is close to you, please, visit them.
Re: Poor Customer Service By UPS Nigeria by jimcollins136: 2:49am On Apr 05, 2017
My experience with them in Benin wasn't a bad one
Re: Poor Customer Service By UPS Nigeria by Larrykaysail(m): 2:50am On Apr 05, 2017
proffemi:


Thanks. I don't stay in Lagos, and besides, I'm not sure it will be a Gbagada issue. I was told the matter will fall under the jurisdiction of their MMIA operations.

lalasticlala, mynd44 could you kindly frontpage this to get more suggestions? The fates of my graduate students hang in the balance while UPS apparently twiddle their thumbs.
Contact the origin, ask them to return ur item if they can't deliver it

2 Likes

Re: Poor Customer Service By UPS Nigeria by Nobody: 2:53am On Apr 05, 2017
It's the Nigerian culture.

Customer service is an afterthought here.

1 Like

Re: Poor Customer Service By UPS Nigeria by BiggyBamBam: 4:00am On Apr 05, 2017
I had some item's mailed to me in the US from Nigeria in 2016. I was shocked to find out that the package was opened. I did not complain but the next 4 times, I instructed that DHL be used and I had a rest of mind.

I will advise people to use DHL or NIPOST as others have suggested but I only used NIPOST once in 2006 and the service was not bad.

3 Likes

Re: Poor Customer Service By UPS Nigeria by HarkymTheOracle(m): 4:15am On Apr 05, 2017
omololu2020:
You better start using NIPOST
Nipost wey dem take send me something since last month from US (through USPS).. The thing never reach naija But i come dey fear...cos i no trust this Nipost people

Make dem sha no go steal my phone when e reach here.If not,na Sapana i go take curse them & na chicken pox go kill all of them. angry
Re: Poor Customer Service By UPS Nigeria by dayleke: 5:10am On Apr 05, 2017
The guy above me sha...

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