Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / New
Stats: 2,936,288 members, 7,105,069 topics. Date: Thursday, 06 October 2022 at 10:55 AM

Professional Certification For Event Planners - Events - Nairaland

Nairaland Forum / Entertainment / Events / Professional Certification For Event Planners (24838 Views)

KIDS EVENT PLANNERS IN LEKKI LAGOS NIGERIA. / Strictly Wedding Packages By Event Planners For Wedding Couples / Kindly Read:good News For Event Planner.rental Services And Caterers (2) (3) (4)

(1) (2) (3) (4) (5) (6) (Reply) (Go Down)

Professional Certification For Event Planners by symmetric: 5:10am On Apr 11, 2017
Enhance Your Career with A Professional Certificate in PUBLIC RELATIONS from NIPR.

This is to formally inform you that registration & lectures are ongoing for June 2017 NIPR professional exams in Public relations.

BENEFITS OF THE PROGRAMME/CERTIFICATE
(i) B.Sc Equivalent.
(ii) NYSC Exemption Letter.
(iii) Further Studies in Nigerian/Foreign Universities.
(iv) Exhibition of New PR Competences.
(v) Ability to Work in any Industry
(vi) In-depth Understanding of The PR Function.
(vii) Qualifies You For B.Sc, PGD, M.Sc admission

EDUCATIONAL REQUIREMENTS:
Candidates with SSCE / GCE / OND / NCE / HND / BSC or other qualifications are encouraged to enroll for this course.

APPLICATION PROCEDURE
Interested candidates should call/WhatsApp: 08139458588, 08053408939

ENQUIRIES
Call/WhatsApp: 08139458588, 08053408939

Re: Professional Certification For Event Planners by symmetric: 5:46am On Apr 11, 2017
Good morning...
Re: Professional Certification For Event Planners by Agozie48: 1:07pm On Apr 11, 2017
Why is it only in Lagos Mtchewwwwww
Re: Professional Certification For Event Planners by symmetric: 1:42pm On Apr 12, 2017
Where is your base?
Re: Professional Certification For Event Planners by symmetric: 1:56pm On Apr 12, 2017
Good afternoon...
Re: Professional Certification For Event Planners by symmetric: 4:44am On Apr 13, 2017
*PR CASE STUDIES*
Ishola Ayodele

Case Study 20

*United Airlines; Great Example of How Not to Handle A Crisis*

It was George Santayana who said, *"Those who cannot remember the past*
*are condemned to repeat it."* The recent United Airlines' crisis has proven this statement to be eternal truth.

Those that have bought my PR Case Studies learning Resources, would have read or watch how united airlines faced public condemnations over a broken guitar in 2014.

Rather than learning from that crisis to put in place a better crisis management plan they are back in 2017 with even worst crisis.

For an airline which boasts of the slogan *‘fly the friendly skies’* the United Airlines response to a video footage showing a bloodied passenger (a 69-year-old Asian man, believed to be a doctor) being forcibly dragged out of its planes in what appears to be a case of overbooked flight was strangely lacking in empathy.

Social media and mainstream media went up in flame as footage captured by other passengers of the man being dragged off the aircraft went viral.

Jane Jordan-Meier in her very insightful book “The Four Stages of Highly Effective Crisis Management” described Stage two of crisis as the ‘unfolding drama’ where reporters are keen interested in your responds to the crisis and how you respond we make or mal the reputation of your company in the media.

Unfortunately for Chief Executive Officer of United Airlines Oscar Munoz, he blew it and escalated the crisis with this statement:

“This is an upsetting event to all of us here at United. I apologize (SIC) for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly with him to address and resolve the situation.”

Responses from the public

1) Online outrage about United's behaviour and response, which has led to a hashtag of #boycottUnited.

2) Its reputation took an undeniably severe blow. The story has gone viral around the world, including on Chinese social media site Weibo.

3) US authorities launched an investigation into the matter, with the Department of Transportation saying it "remains committed to protecting the rights of consumers".

You cannot put your company first in a situation where a customer has been brutalized. What is required of united airline boss was a sincere apology and empathy for the bloodied customer.

According to Adam Fisher a crisis management expert Munoz should have said something like
“We are truly sorry about the way one of our passengers was treated in the incident on our aeroplane on Sunday and I will be apologising personally to him. I have seen the footage and it is shocking and upsetting. We have launched an investigation and I am determined to understand exactly what happened, but clearly this did not meet the standard of customer service I would expect. I will take all the necessary steps to ensure this never happens again.”

As if the situation wasn’t bad enough for Munoz he sent an email to employees off course in a crisis situation it is important that staff are kept informed about the incident and managements steps.

But minding your language and not assuming that this type of communication is private is also crucial. The CEO also got it wrong to say the least in my attempt to resist insulting him.

In his email he described the brutalized passenger as *‘disruptive and belligerent’* and praised staff for going ‘above and beyond’.

The result?

More damaging headlines appear as reporters got hold of this email.
Here are a couple of examples:

*United CEO blames ‘belligerent’ customer for overbooked flight melee*
Huffington Post

*United’s staff memo makes the internet even angrier – yes, that’s possible*
Mashable

And here is how social media reacted to it:

This letter is *almost* worse than the original issue. Really poor judgement lately, @united
https:///WRaDUCdsfa
— Raleigh Mecklin (@raleigh_mecklin) April 11, 2017

United Continental shares initially dropped 4% on Tuesday before recovering slightly to finish down 1%

After so much pressure and falling share prices, another statement was issued yesterday (Tuesday, 11/04/2017) with a softer, more acceptable tone and an acceptance of responsibility.

*What are the PR lessons we can draw from this Crisis?*
Re: Professional Certification For Event Planners by symmetric: 8:25am On Apr 13, 2017
Registration for July NIPR professional examination has commenced.

Contact: 08139458588, (Call/WhatsApp)
Re: Professional Certification For Event Planners by symmetric: 4:12pm On Apr 13, 2017
WhatsApp: 08139458588
Re: Professional Certification For Event Planners by symmetric: 11:17pm On Apr 14, 2017
WhatsApp me on: 08139458588.
Re: Professional Certification For Event Planners by symmetric: 10:29am On Apr 18, 2017
Knowledge is wealth...
Re: Professional Certification For Event Planners by symmetric: 7:34am On Apr 20, 2017
Knowledge is Power!!!
Re: Professional Certification For Event Planners by symmetric: 10:52pm On Apr 20, 2017
Registration and lectures are ongoing for July professional exams in PUBLIC RELATIONS.

Call/WhatsApp: 08139458588.
Re: Professional Certification For Event Planners by symmetric: 10:54pm On Apr 20, 2017
Updated NIPR material, Pastquestions & PR Case Studies for DIPLOMA/CERTIFICATE NIPR Exams are ready. Lecture 4 July exam in progress.

Call/WhatsApp: 08139458588
Re: Professional Certification For Event Planners by symmetric: 6:23pm On Apr 22, 2017
WhatsApp me on: 08139458588
Re: Professional Certification For Event Planners by symmetric: 7:13am On Apr 23, 2017
Happy Sunday
Re: Professional Certification For Event Planners by symmetric: 6:43pm On Apr 24, 2017
Add a professional value to your career...
Re: Professional Certification For Event Planners by symmetric: 2:41pm On Apr 26, 2017
Registration is still on
Re: Professional Certification For Event Planners by symmetric: 11:50am On Apr 28, 2017
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today"

ADD A PROFESSIONAL VALUE TO YOUR CAREER:
Call/WhatsApp: 08139458588
Re: Professional Certification For Event Planners by symmetric: 5:14am On Apr 29, 2017
Registration is on going..
Re: Professional Certification For Event Planners by symmetric: 6:29am On May 01, 2017
Happy new month.
Re: Professional Certification For Event Planners by symmetric: 2:37pm On May 01, 2017
...
Re: Professional Certification For Event Planners by symmetric: 4:53pm On May 02, 2017
2017 NIPR, PUBLIC RELATIONS PROFESSIONAL EXAM

Updated NIPR materials, Past-questions & PR Case Studies for DIPLOMA/CERTIFICATE NIPR Exams are ready.

Lectures 4 July exam in progress.

Call/WhatsApp: 08139458588.

Re: Professional Certification For Event Planners by symmetric: 7:24am On May 04, 2017
Good morning

Re: Professional Certification For Event Planners by symmetric: 6:46pm On May 06, 2017
Add a professional value to your career.
Re: Professional Certification For Event Planners by symmetric: 6:19am On May 09, 2017
d a professional value to your CAREER!

Become a chartered member of NIPR, and practice professional public relations.

Lectures/PR case studies/past-question papers are available for July exams.

If interested, Call/WhatsApp: 08139458588.
Re: Professional Certification For Event Planners by symmetric: 10:23am On May 11, 2017
...
Re: Professional Certification For Event Planners by symmetric: 7:30am On May 14, 2017
Good morning
Re: Professional Certification For Event Planners by symmetric: 3:32pm On May 17, 2017
Registration for July NIPR professional examination has commenced.

Contact: 08139458588, (Call/WhatsApp)
Re: Professional Certification For Event Planners by symmetric: 1:33pm On May 18, 2017
.
Re: Professional Certification For Event Planners by symmetric: 12:45pm On May 26, 2017
Add a professional value to your career!

Became a Chartered Member of NIPR (Nigerian Institute of Public relations).

For further enquiries;
WhatsApp: 08139458588.

(1) (2) (3) (4) (5) (6) (Reply)

Wish 5 Romanacelander A Happy New Month / 6 Kinds Of People You Will Always Find At 'Owambe' Parties In Nigeria. / Check Out Photos From The 2017 Cultural Carnival In Calabar.

(Go Up)

Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health
religion celebs tv-movies music-radio literature webmasters programming techmarket

Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)

Nairaland - Copyright © 2005 - 2022 Oluwaseun Osewa. All rights reserved. See How To Advertise. 78
Disclaimer: Every Nairaland member is solely responsible for anything that he/she posts or uploads on Nairaland.