NaijaNeedsRev:
this was infact beyond my imagination as i found my tecno w3 dead. After 5days of non-stop enjoyment with some downloaded app. (banking app., games, e.t.c). All i could see is backlight with nothing to show off.

Brief spec. Of tecno w3
RAM: 1gig
ROM: 8gig
processor: Quad-core
OS:android 6 mashmallow.
I was advised to take it to the nearest Tecno office but i insisted that the dealer must change it for me. This issue had transpired some brawl between us. Pls what chances do i have to get a healthy phone with no defect

CarlcareOpebi:

Hi @NaijaNeedsRev Visit the Carlcare Service Centre closest to you for assistance ASAP. Let me know you current location, so that I'll forward one to you.

dominique:
Did you buy it new or fairly used? If you bought it brand new, it should come with a warranty card which you can use the fix it at any tecno center free of charge. You can't expect the dealer to change it for you, you have used it for days. It could have developed fault from the way you used it.

dominique:
Did you buy it new or fairly used? If you bought it brand new, it should come with a warranty card which you can use the fix it at any tecno center free of charge. You can't expect the dealer to change it for you, you have used it for days. It could have developed fault from the way you used it.

Mynd44:

Excuse me but how can you ise a pgone for 5 days and it develops a fault? No, the phobe should be replaced.

Don't lets promote these brands and their fake devices. I dont see how you use for a phone that will cause the screen to stop workijg afyer 5 days and you say he should not expect a replacement

dominique:


Anything could have happened within the five days that he used that the phone dealer May not be liable for. What if it dropped inside water or he mistakenly installed a dangerous malware, why should the dealer bear the costs? Assuming he tried it on and it developed fault that very day or even the next day, then maybe he has a case. But five days? He should take it to any of the authorized calcare outlets for repairs.

Mynd44:

Excuse me but how can you ise a pgone for 5 days and it develops a fault? No, the phobe should be replaced.

Don't lets promote these brands and their fake devices. I dont see how you use for a phone that will cause the screen to stop workijg afyer 5 days and you say he should not expect a replacement

Mynd44:

Excuse me but how can you ise a pgone for 5 days and it develops a fault? No, the phobe should be replaced.

Don't lets promote these brands and their fake devices. I dont see how you use for a phone that will cause the screen to stop workijg afyer 5 days and you say he should not expect a replacement

paolokonqueror:
If this is a case of poor usage then I doubt he'll be able to get a new phone but if the fault developed on its own, Carlcare is the solution or at least visit the store you bought it from, the person has some serious answering to do.

dominique:


Anything could have happened within the five days that he used that the phone dealer May not be liable for. What if it dropped inside water or he mistakenly installed a dangerous malware, why should the dealer bear the costs? Assuming he tried it on and it developed fault that very day or even the next day, then maybe he has a case. But five days? He should take it to any of the authorized calcare outlets for repairs.

Techm8:


The poster you quoted is right. You can't expect to get a replacement from the dealer.
He bought it sealed hence he has no dealings with the dealer but carlcare. He should go with his warranty card to their office, of course they'll try to see if it's a software issue and could be fixed easily otherwise he'll get a replacement.

dominique:


Anything could have happened within the five days that he used that the phone dealer May not be liable for. What if it dropped inside water or he mistakenly installed a dangerous malware, why should the dealer bear the costs? Assuming he tried it on and it developed fault that very day or even the next day, then maybe he has a case. But five days? He should take it to any of the authorized calcare outlets for repairs.

NaijaNeedsRev:
this was infact beyond my imagination as i found my tecno w3 dead. After 5days of non-stop enjoyment with some downloaded app. (banking app., games, e.t.c). All i could see is backlight with nothing to show off.

Brief spec. Of tecno w3
RAM: 1gig
ROM: 8gig
processor: Quad-core
OS:android 6 mashmallow.
I was advised to take it to the nearest Tecno office but i insisted that the dealer must change it for me. This issue had transpired some brawl between us. Pls what chances do i have to get a healthy phone with no defect

NaijaNeedsRev:

Makurdi

dominique:


Anything could have happened within the five days that he used that the phone dealer May not be liable for. What if it dropped inside water or he mistakenly installed a dangerous malware, why should the dealer bear the costs? Assuming he tried it on and it developed fault that very day or even the next day, then maybe he has a case. But five days? He should take it to any of the authorized calcare outlets for repairs.

paolokonqueror:
If this is a case of poor usage then I doubt he'll be able to get a new phone but if the fault developed on its own, Carlcare is the solution or at least visit the store you bought it from, the person has some serious answering to do.

dejiWEST:
Broda Mynd, ees not every time blame Tecno, you realise the person that sold the phone could have a hand in it yeah? Naija and blame game ehn

Mynd44:

The dealer should have an agreement with Tecno or their rep which in this case is carlcare.

I buy all my devices from Slot because I dont like stories like this. When you buy from authorised dealers, things like replacements are done easily. I cant buy a phone from slot, use for 5 days, it develops a manufacturer defect and you tell me to go to carlcare. Except carlcare is closer to me, I will likely tell you off

Techm8:

Yea...the dealer should be able to take it to tecno/carlcare for you. But saying the dealer should replace it is a stretch.