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Customer Relations Officer At Ibadan Electricity Distribution Company - Jobs/Vacancies - Nairaland

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Customer Relations Officer At Ibadan Electricity Distribution Company by osahonmk(m): 6:30am On May 19, 2017
Location: Ibadan

Job Description

To effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.
Responsibilities
General:

Meter reading and management of meter reading books
Handling of service connection like application
Detecting illegal service connection
Pursuing the collection of bad debts
Disconnection/ reconnection
Explaining estimated billings
Explaining sensitive issues such as tariff changes
Reporting faulty/ defective meters
Legalizing non-registered consumers
Disseminating load shedding schedules
Other commercial functions


Specific:

Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
Distributes customer bills within required timeframe – ensures timely and effective distribution of customer bills
Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction
Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Assist in meeting revenue targets for Business hubs – participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
Get customers both old and new on metering including the CAPMI scheme


Qualifications and Requirements
Educational Qualification:

A good Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.
Desired Experience

At least 2 years of experience in a marketing role (esp. field based distribution)


Competence Requirements:

Understanding of the business of IBEDC and related businesses in the electricity sector
Strong Customer Relation Management skills
Knowledge of billing/collection practices, procedures
Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
Strong problem solving and analytical skills
Good interpersonal, persuasion, negotiation and communications skills
Good analytical and numerical skills with the proven ability to pay attention to detail.
Goal Oriented.


How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline: 30th May, 2017.
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by Sleezwizz: 6:33am On May 19, 2017
osahonmk:
Location: Ibadan

Job Description

To effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.
Responsibilities
General:

Meter reading and management of meter reading books
Handling of service connection like application
Detecting illegal service connection
Pursuing the collection of bad debts
Disconnection/ reconnection
Explaining estimated billings
Explaining sensitive issues such as tariff changes
Reporting faulty/ defective meters
Legalizing non-registered consumers
Disseminating load shedding schedules
Other commercial functions


Specific:

Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
Distributes customer bills within required timeframe – ensures timely and effective distribution of customer bills
Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction
Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Assist in meeting revenue targets for Business hubs – participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
Get customers both old and new on metering including the CAPMI scheme


Qualifications and Requirements
Educational Qualification:

A good Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.
Desired Experience

At least 2 years of experience in a marketing role (esp. field based distribution)


Competence Requirements:

Understanding of the business of IBEDC and related businesses in the electricity sector
Strong Customer Relation Management skills
Knowledge of billing/collection practices, procedures
Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
Strong problem solving and analytical skills
Good interpersonal, persuasion, negotiation and communications skills
Good analytical and numerical skills with the proven ability to pay attention to detail.
Goal Oriented.


How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline: 30th May, 2017.

I have tried apply for this post but any time I try, its always telling me to update my profile and I have done that severally. Anyone facing d same issue?
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by enuose55: 5:59pm On May 19, 2017
Sleezwizz:


I have tried apply for this post but any time I try, its always telling me to update my profile and I have done that severally. Anyone facing d same issue?
change ur browser
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by Fohlah(f): 9:26pm On May 19, 2017
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by akeem912: 9:25pm On Jun 05, 2017
I received interview invite.

Dear Candidate,

 

You are invited for an interview for the position of Customer Relationship Officer on 09/06/17 by 9:00 am at IBEDC Staff Development Center, Opposite Magara Police Station, Iyaganku, Ibadan. Kindly ensure that you come with your CVs. Also, bring Originals & Photocopies of your Credentials.

 

Please contact Judith udeh on 08170061960 or Judith.udeh@ibedc.com to confirm your attendance.
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by femisek(m): 9:50pm On Jun 05, 2017
@akeem which medium did you receive the invite, SMS or e mail because I applied too but no info from ones, I will await your response
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by Busbar(m): 10:05pm On Jun 05, 2017
akeem912:
I received interview invite.

Dear Candidate,

 

You are invited for an interview for the position of Customer Relationship Officer on 09/06/17 by 9:00 am at IBEDC Staff Development Center, Opposite Magara Police Station, Iyaganku, Ibadan. Kindly ensure that you come with your CVs. Also, bring Originals & Photocopies of your Credentials.


 

Please contact Judith udeh on 08170061960 or Judith.udeh@ibedc.com to confirm your attendance.

Pls whc qualification did you use to apply. I used HND n I av nt seen any invitation
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by akeem912: 10:18pm On Jun 05, 2017
femisek:
@akeem which medium did you receive the invite, SMS or e mail because I applied too but no info from ones, I will await your response
e-mail
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by akeem912: 10:19pm On Jun 05, 2017
Busbar:

Pls whc qualification did you use to apply. I used HND n I av nt seen any invitation
HND

1 Like

Re: Customer Relations Officer At Ibadan Electricity Distribution Company by irsakant: 11:06pm On Jun 05, 2017
akeem912:

HND
HNDs are enjoying now without complain, later they would turn wailing-wailers being discriminated.
Re: Customer Relations Officer At Ibadan Electricity Distribution Company by murana100: 10:36am On Dec 02, 2017
pls who receive test msg from Ibedc the he/she should come for test and interview

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