What is Factory Reset Protection (FRP)?

Android devices provide built-in security features you can use to protect your device and information, including screen locks and data encryption. Factory Reset Protection (FRP) or Data protection is a security feature on Android devices with Lollipop 5.1 and higher which is automatically activated when you set up a Google Account on your device.

Once FRP is activated, it prevents use of a device after a factory data reset, until you log in using a Google username and password previously set up (used) on the device.

How does FRP work?

When you perform a Factory Data Reset, all settings are returned to the factory default settings. All data is erased, including files and downloaded apps.

If you have a Google Account set up on the device, FRP is active. This means that after the reset, you'll be required to log in to the Google Account using the username and password. If you have multiple Google Accounts set up on the device, you can log in using any of the accounts.

If an unauthorized person tries to reset the device by another method, the device would still require log-in using the Google username and password. This means that if your device is lost or stolen, another person would not be able to reset it and use it.

What you need to know about FRP

If you want to reset your device to factory defaults, make sure you know your Google Account and password, because you'll need to log in at the end of the reset.

If you want to reset your device to factory defaults, but don't remember your Google username and/or password, you can do one of these:

*Check your device's Account settings for your account name, and reset your password via the device or at www.google.com.
It can take 24 hours for the password reset to sync with all devices registered to the account.

*Remove the account before you reset the device.

What to do if you have reset your phone already

If you already reset your device, but don't remember your Google username and/or password, the device can't be used. In that case, you need to visit a phone repair shop as there are special tools to reset the phone to factory defaults with no protection enabled.

If you are in Abuja or its environs, you can send your device to our office for FRP removal.
Office Location: GSM Village, Abuja.
Contact: 08134239995.