curiousmind11:
In Nigeria we tolerate every bad thing. Customer service is zero in Nigeria. Most persons and businesses know nothing about good customer service. And yet we still patronize them, either because we have no alternative or we don't know our rights. Same way we tolerate and even praise our fraudulent politicians and government.

I hope things like this will open our eyes to know that a customer is king in the chain of production/business. As such we have thee right to demand for excellent services.

Brooke60:
I wonder where they get their staffs. Had bad experience with the branch at Ikeja too.

I guess they scammed you.

honey001:
And im about to go to their office in Abuja on Monday oh, imagine I bought Tecno WX3 in less than a month the ear piece is no more working except I put in in speaker or I use ear piece.... I was there yesterday, they said I should drop the phone and come back I two days, I couldn't drop it as I'm not with any other phone, so I promise to go and give them on Monday. With this experience if the OP now, I'm discourage going there again oooh.

fratermathy:
UPDATE:

Grace from CarlCare called. She initially said the company wants to refund me the 13k. Few minutes later, she called and said it was the N400 they want to refund. Then she proceeded to ask why I wrote this article.


The implication is that the company has gotten the message and I hope they start getting their acts right.


Like others have said, I may have been too docile with them but this is the only way I know how to fight back: through writing!

fratermathy:


Thank you very much for that.

fratermathy:
UPDATE:

Grace from CarlCare called. She initially said the company wants to refund me the 13k. Few minutes later, she called and said it was the N400 they want to refund. Then she proceeded to ask why I wrote this article.


The implication is that the company has gotten the message and I hope they start getting their acts right.


Like others have said, I may have been too docile with them but this is the only way I know how to fight back: through writing!

Curiouscity:


Still not good enough. I hope they wake up to the reality, and not only read ya initial article, but all the responses here.

We should not accept poor customer service from any individual, organisation or business.

CarlcareOpebi:

Hello @honey001 Please visit our Abuja centre. You won't experience the same thing. Thank you!

fratermathy:


That was the mistake I made. I zeroed in on CarlCare without making further enquiries. Thanks for the other shops you've mentioned. At least, others who may view this thread can patronise them and whenever I am in need of repairs and I happen to be in Uyo, I will certainly keep them in mind.

fratermathy:


Do you really want to compare replacing a stolen battery with my Experience?

CarlcareOpebi:

Hello @honey001 Please visit our Abuja centre. You won't experience the same thing. Thank you!

Yinkame123:


The same experinece i had with the one on Victoria Island Lagos off Saka Tinubu Street. I took my infinix note 2 which the volume and power buttons were not functional. After the plumb lady (dont know why the prefer having plumb ladies at there reception) examined the phone she said i will change the screen and the phone panel. The screen 17500, the panel 41,000 and these was a phone i bought 40k two years ago.

post=59812020:
Lengthy article but totally worth the read.. now to advise ya all.

When they tell u guys to buy Samsung or iphone device u people will reject. See what you faced now.. now sum up all your expenses plus time and see if it is not enough for a good device from those aforementioned brands.

I had similar experience with a Gionee F103 pro with the gionee shop in benin. Took almost 2 whole months to fix the the screen.. when they finally did the mouth piece was not working.

See I advice anybody just stay away from all this companies that have made naija their junkyard.. e.g techno, gionee, infinix, and the likes.

On other notes I get brandnew iphone 7 plus for sale o

GlobalTutors:


Very on point. I have heard a many people complain about Uyo (Akwa Ibom) people and their poor customer services, but I think it is a Nigerian thing like you rightly said.

fratermathy:
UPDATE:

Grace from CarlCare called. She initially said the company wants to refund me the 13k. Few minutes later, she called and said it was the N400 they want to refund. Then she proceeded to ask why I wrote this article.


The implication is that the company has gotten the message and I hope they start getting their acts right.


Like others have said, I may have been too docile with them but this is the only way I know how to fight back: through writing!

CarlcareOpebi:

Hello @honey001 Please visit our Abuja centre. You won't experience the same thing. Thank you!

pek:
I will bet my left balls that Grace and Innocent short changed you. The money you paid to went into their pocket. They took your money and your phone and gave you a refurbished lower grade phone.

Frankenstein:
Please, who has that picture of a rich dapper nigga in white brocade pointing and giving orders to a police man? A car was packed at the background of what looks like an entrance to a hotel.

It's a popular picture

fratermathy:


Thank you very much for that.