I was traveling to Benin last year and paid for a seat in an air conditioned bus at mile 2 after taking a look at some of the buses without the airconditioning facility. somewhere around sagamu the driver turned off the A/C for some silly excuses without consideration for those of us crammed behind. It was annoying imagining how some corporate bodies deceive customers for short term gains.

I have had some good ones too especially at fast foods 

I am  currently compiling customers' experiences in any area to make a report for assisting corporate organizations in understanding detailed consumer needs. so share.