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How To Speak With Airtel Customer Care Agent - Nairaland / General - Nairaland

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How To Speak With Airtel Customer Care Agent by Mobsync(m): 8:12am On Feb 23, 2018
As of March 18 2021:

#1. Call 111

Select language if you haven't previously selected one...

#2. Press 2

#3. Press 4

#4. Press 4 again

#5. Press 9

Note: You do not need to listen to the computer before pressing the buttons.

Thanks to Emma1st, Trytillmake and Charlssey who brought it to my notice that the old method is no longer working.


.

Old method (No longer working):

1. Dial 111

2. Choose your language. 1 is for English.

3. Press 3 (line registration services, internet services, dropped balance etc)

4. Press 5 (dropped balance)

5. Press 9

You'll be transferred to an agent.

28 Likes 8 Shares

Re: How To Speak With Airtel Customer Care Agent by mightyfacts: 8:26am On Feb 23, 2018
Mobsync:
I loaded 500 naira on my Airtel line about one week ago and the money quickly depleted even though I didn't make much calls. I didn't think much about it and loaded another 500 naira only for the same thing to happen.

Then I started wondering the kind of witchcraft that was happening.

I called Airtel's customer care numbers, both 111 and 121 but kept talking to the answering machines and couldn't reach any agents, even after testing all the options. I also tweeted their Twitter handles -- the main one and the customer care oriented one but they refused to reply.

I didn't load any airtime again until this morning when I loaded 200 naira. About 140 naira was quickly deducted. I tried Airtel's customer care numbers again and still couldn't speak with a human being.

I've googled the numbers -- whether it's been changed -- and all I get is the 121 and 111 that don't work.

Please does anyone know how I can speak to an Airtel customer care agent that is also a human being?

Thank you.





Dial 121 then pick the section for internet settings (4) then after listening to all their stories they tell you to press (9) to speak to an agent
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 8:34am On Feb 23, 2018
mightyfacts:


Dial 121 then pick the section for internet settings (4) then after listening to all their stories they tell you to press (9) to speak to an agent

it didn't work.

Edit: I already figured it out. I've added it to my question in case someone needs it in the future. Thanks.
Re: How To Speak With Airtel Customer Care Agent by naijalander: 6:04am On May 16, 2018
Mobsync:


it didn't work.

Edit: I already figured it out. I've added it to my question in case someone needs it in the future. Thanks.


It doesn't work. Your edit does not work.
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 7:49am On May 16, 2018
naijalander:



It doesn't work. Your edit does not work.

I tried it now and it worked. Try it again and make sure you follow the instruction.

In the language selection, 1 is for English.
Re: How To Speak With Airtel Customer Care Agent by Ufranklin92(m): 12:13am On May 21, 2018
God Go punish this airtel soccer5

1 Like

Re: How To Speak With Airtel Customer Care Agent by BlueScholar(m): 2:31pm On Jun 13, 2018
Mobsync:
1. Dial 111

2. Choose your language. 1 is for English.

3. Press 3 (line registration services, internet services, dropped balance etc)

4. Press 5 (dropped balance)

5. Press 9

You'll be transferred to an agent.



Thank you for this thread, I'm currently facing same issue

1 Like

Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 5:10pm On Jun 13, 2018
BlueScholar:


Thank you for this thread, I'm currently facing same issue

You're welcome.

1 Like

Re: How To Speak With Airtel Customer Care Agent by QuickStandard: 7:56am On Jun 28, 2018
I have been facing this same issues for quite some times now.
Have looking for a way to speak to their customer care agents, but the machine keeps wasting my time.

I purposely loaded 100 yesterday just to be sure, but only this morning its remaining #32.

If this continue I am going to stop recharging this damn network
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 11:56am On Jun 28, 2018
QuickStandard:
I have been facing this same issues for quite some times now.
Have looking for a way to speak to their customer care agents, but the machine keeps wasting my time.

I purposely loaded 100 yesterday just to be sure, but only this morning its remaining #32.

If this continue I am going to stop recharging this damn network

Follow the process above to call them to lodge your complaint. They'll stop all illegal deductions.
Re: How To Speak With Airtel Customer Care Agent by teehaywhyooh(f): 3:27pm On Sep 06, 2018
I think it is when you subscribe to use Airtel data to browse that you will experience these deductions cuz since i started using my other network for my data on the same phone the deductions stopped

1 Like

Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 10:23pm On Sep 08, 2018
teehaywhyooh:
I think it is when you subscribe to use Airtel data to browse that you will experience these deductions cuz since i started using my other network for my data on the same phone the deductions stopped

When you sub on Airtel, you'll be provided with three options regarding what you want to do when your sub finishes/expire.

You should always select "No data, no browsing", which is the third option.
Re: How To Speak With Airtel Customer Care Agent by demmydy(m): 7:15am On Nov 02, 2018
Mobsync:
1. Dial 111

2. Choose your language. 1 is for English.

3. Press 3 (line registration services, internet services, dropped balance etc)

4. Press 5 (dropped balance)

5. Press 9

You'll be transferred to an agent.


best method dat works. Tanks man

1 Like

Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 11:15am On Nov 02, 2018
demmydy:
best method dat works. Tanks man

You're welcome.
Re: How To Speak With Airtel Customer Care Agent by Esetim(f): 8:12am On Nov 13, 2018
Mobsync:
1. Dial 111

2. Choose your language. 1 is for English.

3. Press 3 (line registration services, internet services, dropped balance etc)

4. Press 5 (dropped balance)

5. Press 9

You'll be transferred to an agent.




Thanks so much for this. Airtel keeps removing my credit and I don't make calls with the line. Infact I have stopped using their internet service.
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 8:32am On Nov 17, 2018
Esetim:



Thanks so much for this. Airtel keeps removing my credit and I don't make calls with the line. Infact I have stopped using their internet service.

You're welcome. I also had to call Airtel for the same reason but spent hours searching for their customer care line without success. That was why I put this here.
Re: How To Speak With Airtel Customer Care Agent by Sweetyie(f): 5:10pm On Nov 21, 2018
Thanks it worked
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 10:17pm On Nov 21, 2018
Sweetyie:
Thanks it worked
You're welcome.
Re: How To Speak With Airtel Customer Care Agent by Goodluckest: 4:01pm On Jan 23, 2019
nigga u knw wat try n dial 121 den go to data buying speaking machine dey will transfer u immediately thinking u want to buy data
Re: How To Speak With Airtel Customer Care Agent by mayorlawee(m): 11:36am On Mar 18, 2019
Mobsync:
1. Dial 111

2. Choose your language. 1 is for English.

3. Press 3 (line registration services, internet services, dropped balance etc)

4. Press 5 (dropped balance)

5. Press 9

You'll be transferred to an agent.

Guy..
Thanks.. the shit worked�✊


Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 12:03pm On Mar 18, 2019
Mayorlawee, thanks.
Re: How To Speak With Airtel Customer Care Agent by trytillmake(m): 10:45am On Apr 17, 2019
Thanks alot
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 11:01am On Apr 21, 2019
trytillmake:
Thanks alot

You're welcome.
Re: How To Speak With Airtel Customer Care Agent by CHARLOE(m): 9:32am On Apr 25, 2019
This useless airtel just zapped my data! sub 2.5g data + 1g night on 23rd april, 2019, around 8pm. Didn't download any video, only used insta n only did night browsing this morning for less than 1hr, lo n behold, my 2.5g + 1.78g (night) is finished! this has never happened b4, something must b wrong wit their system or they're just thieves! This is what usually last for almost 2wks normally. Called customer care 111, n requested for details of my data consumption, he said their system is been upgraded n they can't provide that now.
I'm pissed, this is daylight robbery! Who can i report to, who protects d consumers/subscribers in nigeria?
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 9:58pm On Apr 26, 2019
CHARLOE:
This useless airtel just zapped my data! sub 2.5g data + 1g night on 23rd april, 2019, around 8pm. Didn't download any video, only used insta n only did night browsing this morning for less than 1hr, lo n behold, my 2.5g + 1.78g (night) is finished! this has never happened b4, something must b wrong wit their system or they're just thieves! This is what usually last for almost 2wks normally. Called customer care 111, n requested for details of my data consumption, he said their system is been upgraded n they can't provide that now.
I'm pissed, this is daylight robbery! Who can i report to, who protects d consumers/subscribers in nigeria?

Send a tweet reporting the fraud to @NgComCommission on Twitter. Mention @airtel_care and @AirtelNigeria in the tweet.

1 Like

Re: How To Speak With Airtel Customer Care Agent by CHARLOE(m): 8:52pm On Apr 27, 2019
Mobsync:


Send a tweet reporting the fraud to @NgComCommission on Twitter. Mention @airtel_care and @AirtelNigeria in the tweet.
Tanx
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 9:03am On Apr 28, 2019
CHARLOE:

Tanx

You're welcome.
Re: How To Speak With Airtel Customer Care Agent by emma1st(m): 12:23pm On Nov 04, 2020
I pressed 2, 4, 4 then 9 after calling 111. It works

1 Like

Re: How To Speak With Airtel Customer Care Agent by trytillmake(m): 5:26pm On Dec 17, 2020
emma1st:
I pressed 2, 4, 4 then 9 after calling 111.
It works

Correct ----------------yessssssssssssssssssssssss
Re: How To Speak With Airtel Customer Care Agent by Charlssey(m): 9:58pm On Mar 17, 2021
emma1st:
I pressed 2, 4, 4 then 9 after calling 111.
It works

Correct! Thank you

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