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CBN Gives Banks 2 Weeks To Settle Customers' Complaints - Business - Nairaland

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CBN Gives Banks 2 Weeks To Settle Customers' Complaints by IntrovertGuy: 10:06am On Feb 23, 2018
Banks get two weeks to settle complaints

Banks and other financial institutions must settle customers’ complaints on overcharge, unauthorised deductions and other matters within two weeks, the Central Bank of Nigeria (CBN) has directed.

Mr Tajudeen Ahmed, the CBN Head of Complaints Management Division, broke the news yesterday.

Ahmed reiterated the apex bank’s commitment to eradicating excess and arbitrary charges.

According to him, the CBN has issued a circular which could be found on its website showing all legitimate bank charges.

https://www..com/banks-get-two-weeks-settle-complaints/

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by WebSurfer(m): 11:46am On Feb 23, 2018
With the way things are going in this country, let me rush to First bank before that Elephant on their logo swallow all my life savings

7 Likes

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by yebzman: 11:46am On Feb 23, 2018
Just if those Banks would obliged to this directive.
It got to a point ma Bank deliberately stopped my alerts so as to conceal Illegal deductions.
Banks, Stop Pilfering Our Money!!!

3 Likes 1 Share

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by heendrix(m): 11:47am On Feb 23, 2018
would it work undecided all the #65 n useless charges they'd been deducting unnecessarily if sumed up can pay the IGWE of anambra's daughter bride price cool

3 Likes

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by frinx: 11:47am On Feb 23, 2018
Music to my ears cool

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by ibkgab001: 11:47am On Feb 23, 2018
Bad news for the following banks


1. Access bank king of deduction

2. UBA professor of illegal tax

3. Skye bank the only bank that deduct HAPPY BIRTHDAY MESSAGES TEXT

12 Likes

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by genius43(m): 11:48am On Feb 23, 2018
Story for the gods

1 Like 2 Shares

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Litblogger: 11:48am On Feb 23, 2018
Okay

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by IamBoobs: 11:48am On Feb 23, 2018
Buhari.. It shall never be well with you there.
Thunder fall on you!

2 Likes

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by stephen109(m): 11:48am On Feb 23, 2018
SPEECHLESS

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Flexherbal(m): 11:48am On Feb 23, 2018
This is a good one !

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by 1zynnvn(m): 11:48am On Feb 23, 2018
Lol, everybody is giving ultimatum. Seems I'm going to give this rat disturbing me 1week to pack out.

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Wealthandjobs: 11:49am On Feb 23, 2018
What is the sanction that await defaulting banks and how come banks are not compelled to pay interest on the overcharged deduction at the point of refund?
The CBN should protect customers

3 Likes

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by chukiz(m): 11:51am On Feb 23, 2018
Toothless bulldog

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by tayo4ng: 11:51am On Feb 23, 2018
the like of criminal UBA that stole my 40k, still insisting I collected the money, how do I complaine to CBN pls

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Opinionated: 11:54am On Feb 23, 2018
k o

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by paschal47(m): 11:57am On Feb 23, 2018
FCMB can give you deductions like say na love sms




Stoopid bank. Cbn please do and publish the list biko

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by chizpim: 11:58am On Feb 23, 2018
Exactly what innoson was complaining about.

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Bustincole(m): 11:59am On Feb 23, 2018
we aff hear

1 Like 1 Share

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Ayo25: 12:00pm On Feb 23, 2018
Two Nigerian banks GTB and Eco bank has thrown me into very agonising troubles since last week. It happened that my BVN linked my account in both banks together. So I have been using my Eco ATM card without itches until last week when several machines refused to pay me. When i stormed inside an Eco branch to complain, I was told that CBN wanted uniformity in all accounts linked to a BVN and my middle name is missing in my gtb account so i either go to gtb and ask them to include a third name or i bring an affidavit carrying only two names to eco so that they can remove the third name. i decided on the gtb option. But ever since it has been come today come tomorrow.
What are the consequences for me. I left my work place even with permission last week friday but spent the whole day inside Gtb. Even though i acheived nothing in the end it landed me into serious punishment at work which i am still serving presently. Someone paid in an amount of money into my eco account to do a job for him. He already had the account number and did not inform me before transferring the money. I could not withdraw the money and so have not been able to do the job. This has brought serious integrity issues for me. The customer has shown understanding but his patience has thinned-out. I have gone borrowing and begging the past week to look after myself and my young family.
Some questions running through mind in all of these are:
Why did i not get a prior advice or warning from the banks through the contacts i provided, to do account update before i was barred from withdrawing my own hard earned money?
Maybe operators of Nigerian banks themselves do not understand the importance of bank accounts to people or how can you just block people off their accounts just like that without any prior information?
I am in a very bad situation now thanks to Eco and gtb.
God will crown your effort both.

3 Likes

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by dedollarman(m): 12:00pm On Feb 23, 2018
What about fortis micro finance bank has
I have a serves of over 1,000,000 now the bank has
Refuse to pay me insisting they don,t have money

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by SoaringLife01: 12:07pm On Feb 23, 2018
IamBoobs:
Buhari.. It shall never be well with you there.

Thunder fall on you!

Wetin Buhari do you na? Abi you think sey thunder noh get sense on who to fall on.

6 Likes 1 Share

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by seyigiggle: 12:09pm On Feb 23, 2018
lately, i have been thinking how to sue my bank for not sending me sms alert on bank charges deductions. It is fraudulent act!

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Kennylash11(m): 12:13pm On Feb 23, 2018
ibkgab001:
Bad news for the following banks

1. Access bank king of deduction
2. UBA professor of illegal tax
3. Skye bank the only bank that deduct HAPPY BIRTHDAY MESSAGES TEXT
Fidelity Bank credit alert deduction

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by kabrud: 1:26pm On Feb 23, 2018
IamBoobs:
Buhari.. It shall never be well with you there.

Thunder fall on you!

1 Like

Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by InvertedHammer: 2:23pm On Feb 23, 2018
/
The banks must not comply with this directive.

Absolute nonsense!

What is good for Innoson is good for all.

Shebi dem say GTB is innocent in all the allegations (already determined by the court) by Innoson.

/
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by kalu61(m): 2:28pm On Feb 23, 2018
Innocent is working.Apply it to all Nigerians.Banks are coperate thieves
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by ruddiggerr: 2:43pm On Feb 23, 2018
Pls house I have an issue with a bank. Long story short If a school overseas refunds money to an account you paid the fees from with a FORM A, is there suppose to be an issue in crediting the same account when there is a refund? I believe NO. But after a week of writing an application, the bank is telling me that either they send the money back to the school or send it back to CBN that they can't credit my acct. I don't get it bankers here pls clarify cos it's a no brainer for me especially when this bank is one of the top banks in Africa. Pls I need other ideas

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