Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,194,691 members, 7,955,610 topics. Date: Sunday, 22 September 2024 at 10:45 AM |
Nairaland Forum / Nairaland / General / Business / CBN Gives Banks 2 Weeks To Settle Customers' Complaints (12776 Views)
CBN Gives Update On Naira Scarcity / Complaints Mount As Enaira App Tops 100,000 Downloads / Emefiele: CBN Gives Dangote N75b Forex Support (2) (3) (4)
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by ican2020: 3:27pm On Feb 23, 2018 |
don't mind CBN. I emailed their cpd since yesterday, no common acknowledgement that we are treating the issues raised |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by africanjapan(m): 6:05pm On Feb 23, 2018 |
ruddiggerr: Write a letter to the regional manager |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by pepe1: 6:29pm On Feb 23, 2018 |
tayo4ng: Mail to cpd@cbn.gov.ng |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by pepe1: 6:41pm On Feb 23, 2018 |
Ayo25: Sorry for all the mess. Get a same-person affidavit; it's a list of the different combinations of your name; then take it to Ecobank. Send a mail to Ecobank, copy cpd@cbn.gov.ng, attach a copy of the affidavit. |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by amicable09(f): 8:16pm On Feb 23, 2018 |
Ayo25:Sorry about the BVN ish. you're experiencing. What happened to your accounts was system induced - a default command. Your bank could not have contacted you before hand. How many customers will they contact if they start checking all accounts on their system, one by one across all banks. Ko da. That inflow into your ecobank account triggered the PND (Post No Debit) you're experiencing. What you should do now is to follow up with the bank that doesn't have your third name and get them to include it. You'll need to present a valid ID that tallies with your full name. You can swear an affidavit to support this claim and submit to your bank. Once this is done, submit to your bank. They'll do the needful and it will be updated. This shouldn't take longer than 2 working days. After the successful update, you're good to go. 1 Like |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by amicable09(f): 8:27pm On Feb 23, 2018 |
ruddiggerr:*smiles* Boss, the FX isn't yours na. It was sourced from CBN. If it wasn't so your bank would have credited your account after confirming that the returned fund was actually yours. In your case, two things like you were informed, either the money is returned to the school or CBN. The bank will be sanctioned if the money is credited to your account. I'm certain it will be resolved soonest. Be on their neck to resolve it. |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by samstradam: 9:15pm On Feb 23, 2018 |
ruddiggerr: Like others have said, the dollars will be returned to CBN as you got them on a discount for a particular purpose. You should however get your Naira back at the rate you bought the dollars at. |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Ayo25: 9:52pm On Feb 23, 2018 |
amicable09:Sorry o my sister, there are some of us who are non-comformists. Why are we always considering things from the perspective of what is convenient for the banks to do. Why not the convenience of the customers. If the banks ever spare a thought for the convenience of the customers they would understand that no extent is too tedious to go to notify a customer before you block them off their own money. Funnily in all the bank branches I have been to non has tried to defend not notifying me by saying they could not have. As a matter of fact they vehemently denied not notifying me and I have been asking for proof that they notified me all to no avail. Interestingly I have been gentlemanly since all these started last week wednesday. I got just the same advice you gave me here at eco last thursday. I was at gtb last friday throughout to get them to include my omitted name. When they asked me to provide an affidavit I told them that I would only do that if they can prove to me that I did not fill out a third name when opening the account with them(I mean which bank request people to fill just two names when opening an account). The customer care rep stopped attending to me and shifted attention to another person. I picked up my phone and send a mail to some online gtb mail addresses and call gtconnect on monday morning. I did all that in good fate but unknown to me it created problems for the customer care rep. In the end they aceded to my request and low and behold i was correct and gtbank were wrong. So that brings us to a very important point most of the so called mistakes were made by the banks. So why should the banks make customers suffer and put them through so much troubles over problems created by the banks. Okay so gtb eventually carried out the correction(I did not provide any affidavit or anything just my presence) after one week even though they promised three days like you do. Now back to eco with their most annoying rude and confused customer rep who i doubt even know what they are doing. After i was told last week i had three names with them and two with gtb which they showed me themselves and advised me over what to do, the same person turn around today to say i have just two names with them. Imagine my confusion. Could i possibly have two names with gtb and eco and have every other information correct in both banks and yet have my account blocked. I made them know they dnt know what they are doing and that they cannot send me on fools errand. I cannot go and pay any N2500 and do any affidavit. I am sure I filled in all my informations correctly when I opened my accounts. If the banks have said I did not the onus of proof is on them. When they see I would not bulge they lied that network is bad and I should go and come back on monday. I told them they will look for me from monday themselves. I am already on their matter. All of them CBN, GTB and Eco. That was how they were telling a woman to go do affidavit or newspaper report of her name being spelt wrongly. She told them that was not how she spelt her name when she filled their forms. |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by ahmedbanj(m): 11:35pm On Feb 23, 2018 |
dedollarman: Hahahaha U don enta 1 chance sire! lol |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by amicable09(f): 10:02am On Feb 24, 2018 |
Ayo25:See, I understand your grouse and I like it when customers know their rights and can defend it. But then again, there's a limit to how far you can go trying to be right in this instance. I've seen customers who bear Nwakego from birth and at the time of enrollment for BVN filled 'Ego', the short form of their name. I've seen 'Taiwo' enroll as 'Taiye'. And there are some who completely left out their third names and some who went to add their nicknames. Whichever way, whether by addition or omission, the customer is at the losing end if this is not resolved in good time. Here's the reason, it doesn't just affect your account in bank A but in all banks. Monies will continue going in (credit) but not a kobo will leave (debit). And your banks will be doing what they know how to do with customers monies. Note: While all the fight over show me my form is raging, at the end of the month, the system will deduct statutory charges, nothing will stop it. Not even the PND on your account because that particular debit is not customer induced. |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by Sterope(f): 10:18am On Feb 24, 2018 |
I understand your pain. I had the same issue, registered for BVN with my three names. I have never written two names for anything official. Zenith lied. It almost left me completely stranded. Affidavit is just N500. It is better you get it over and done for your sake. Ayo25 |
Re: CBN Gives Banks 2 Weeks To Settle Customers' Complaints by owosunmomi34(f): 7:02am On Aug 12, 2019 |
My own case is different. I open an account with gtb since 2012 and I did my BVN reg around 2014. Recently I opened an access bank account because of NYSC, I was told that my middle name was replace with my initial. I have been on it for the past two weeks. What do I do? |
FG Establishes Bank For Small And Medium Enterprises (smes) / 10 Ways To Make Money On Nairaland / Nigerians Flock To Buy UK Bargains
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 60 |