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Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 - Car Talk (4) - Nairaland

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Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Nobody: 11:21am On Apr 24, 2018
MotorGuru:


Wrong move brother. Wrong move.

Totally wrong.

It’s one thing to say that he only works on modern cars but he doesn’t have to be an asshat towards classics.

5 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Nobody: 11:21am On Apr 24, 2018
mayor2013:


A very good question. If you read through he claimed to have paid 150k to us and am still finding it hard to Phantom this out

But you could have removed his name.

3 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by obekediamondfuto(m): 11:35am On Apr 24, 2018
mayor2013:
Below is a reciept issued to Mr Paul by name . There is ought to be an outstanding 7k for last NTC bought inclusive with the service fee.

Another question goes thus: what is total to this if summed up?

guy what's dis now, this is not OK @ all.

his full names are there.
this thread presented u with an ample opportunity to prove urself to ur audience, spectators and customers. haba

this one no follow

9 Likes 1 Share

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Nobody: 11:48am On Apr 24, 2018
Guys, please report the post showing the name on the receipt.

Use #10

3 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by donnaflexy: 11:54am On Apr 24, 2018
aieromon:


Is this the robust response we have been waiting for? undecided
Were u expecting an encyclopaedia like the Op? ��

2 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by donnaflexy: 11:57am On Apr 24, 2018
EgunMogaji:
Guys, please report the post showing the name on the receipt.

Use #10
Mr Lawyer, weldone sir..We don see you. Cant u see wat the Op claimed to have spent? Therefore his claims are false..#My piece.

5 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by b2212(m): 12:37pm On Apr 24, 2018
he is an ignoramus for getting below par service.God is watching you in 3D.
i dont know what gives you the right to feel you can charge at a premium not do a good job and still insist the guy not complain. I am not surprised though, there was a thread on here where it was Gazzuzz that reported you.

I dont know why delivering quality service is a problem for us in Nigeria.

cardoctor:


I left this forum because of too many ignoramuses like this op on NL. From this lengthy epistle, I believe he should be able to fix his own car without getting any technician involved. Why come here to critcise someones efforts in trying to fix your 20 year old banger in this modern age. The challenges are many, even for the so called experts in the way things work in Naija. Car owners with empty pickets shouldnt be owning cars.

3 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by 9icetoo(m): 12:44pm On Apr 24, 2018
donnaflexy:
Mr Lawyer, weldone sir..We don see you. Cant u see wat the Op claimed to have spent? Therefore his claims are false..#My piece.
look before you leap.

3 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by 9icetoo(m): 12:45pm On Apr 24, 2018
donnaflexy:
Mr Lawyer, weldone sir..We don see you. Cant u see wat the Op claimed to have spent? Therefore his claims are false..#My piece.
look before you leap

2 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by seyema(m): 12:49pm On Apr 24, 2018
Nawaa o, even mayor cant prove the op wrong? which simply means the OP is actually right about all what he said about him. May God save us all those Packaged kazeem with modern instruments. I only wish those guys that comment about what mayor have done to there own car also open there own thread so as to save any other intending customers

12 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by AutoElectNG: 12:55pm On Apr 24, 2018
No matter the level of provocation - it is wrong to put out the name of a client without his expressly waiving his right to privacy.

In Nigeria, personally identifiable information (PII) is joked with, overseas it is not. A shop can get into bankruptcy if this were taken up.

I have seen technicians make mistakes...largely because they failed to research carefully from both open/free sources and closed/paid sources - call that doing your homework - in one case, I have called it out, in other case, I decided to let sleeping dogs lie.

One of the greatest mistakes of Nigerian technicians is failure to pay for information that is germane to fixing car problems, this is followed by unwillingness to buy the proper tools and unwillingness to upgrade their knowledge...because cars have changed a whole lot, continue to change a lot, and even what one knows about a car can change mid-season due to software upgrades to the same car to fix a problem post-manufacture - the only way to stay on top of this game is information and not all of it is freely accessible!

I have seen a technician/mechanic make a mistake that would have been avoided if he realized that there is only so little information in the open and far more information that is closed, and that the companies (read that to mean manufacturers) also spend a lot of money to produce this information and so expect to recoup that money from the users (technicians/mechanics/DIYers) and that access to that information would make him a better technician/mechanic.

Those in the trade know that what is in the open internet is but a small fraction of what can be found behind paywalls.

I have seen users scout the entire internet for repair information that can only be found behind paywalls and then come to nairaland to ask for help...expecting information others paid or are paying to access to handed over for free?

Are Nigerians willing to pay for technicians willing to make that investment in information and tools?

Is a technician or mechanic willing to address such a market only?

To what extent should the client be taught or schooled in what the technician wants to do to his vehicle?

This thread also bring to the fore the need to be able to tell a client in very clear terms not techspeak - this is wrong with your car, and this is how we are going to fix it.

It is a reminder to technicians/mechanics - you are being watched, and your methods and approaches could be subject to peer review - will they hold up?

Should a prospective client depend on the name and reputation of his technician and assume rightly or wrongly that if he or she has a name he can do no wrong?

That said, I think it is unethical to attack a technician/mechanic but it may be ethical in the interest of learning and discourse to show how his methods failed and why his methods failed and why your approach is better.

The problem though is here we see the hands of Esau but the voice of Jacob, who is better situated to explain how one method is better than the other, the technician or his client?

This is also an opportunity for the de-marketed technician/mechanic to prove his mettle because:

"Everybody in business shares one universal problem: to succeed you have to persuade others to support your vision, dream or cause." - Peter Guber

These are some of the questions/issues raised by this thread.

12 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Nobody: 1:08pm On Apr 24, 2018
By the way gents here is how it's supposed to be done.

1) Look at the estimate and look at the final total, see how close they are?

2) Any deviation from the estimate requires authorization from the owner. It's a law.

3) You can request your old parts back unless it's used as a core return.

If you're not doing business like this then I have no respect for you.

I'll charge a non-refundable troubleshooting fee that MAY be applied to the final bill. If you decide to go and do the work yourself or somewhere else then no bad feelings. I think this is one of the causes of bad belle that we see.

If I tell you that starter is bad and I changed it and starter is not bad then I owe you a full refund for the starter. No questions asked.

The only time for ambiguity is stuff like opening up an engine and then finding that cylinder bores are worn out of spec.

Fixing a modern car shouldn't be trial and error and most definitely not on the customer's dime.

#LazyNigerianYouths can make a killing in any industry if they put customer service first and foremost.

6 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Mrdigitech(m): 1:18pm On Apr 24, 2018
mayor2013:


A very good question. If you read through he claimed to have paid 150k to us and am still finding it hard to Phantom this out

Hello Mayor, Although you exposed my confidencial details without my permission. I can take this up legally with you and sue you for every penny you got. When I say you are unprofessional. I know what I'm saying...Can't you blur my name? This is one of the many transactions between us...I have my own records. It's a pity I'm not in Lagos at the moment. I will list the various services you perform and the amount I paid...I have an Excel sheet containing all records...Half of which I didn't collect the receipt...I only collected receipts from you for major transactions. I should be back next week...

7 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Mrdigitech(m): 1:24pm On Apr 24, 2018
kingreign:


No need for all these rantings and bragging. We are here to solve problems logically this is car talk section and not some random beer parlour where folks go to have beer and peppersoup induced discussions.

I'm sorry broh...His comments were highly provocative...

2 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by mayor2013: 1:29pm On Apr 24, 2018
Mrdigitech:


Hello Mayor, Although you exposed my confidence details without my permission. I can take this up legally with you and sue you for every penny you got. When I say you are unprofessional. I know what I'm saying...Can't you blur my name? This is one of the many transactions between us...I have my own records. It's a pity I'm not in Lagos at the moment. I will list the various services you perform and the amount I paid...I have an Excel sheet containing all records...Half of which I didn't collect the receipt...I only collected receipts from you for major transactions. I should be back next week...

Pls kindly feel free. There is nothing confidential about this. It's not a street business were no proper evidence would be tendered
Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by b2212(m): 1:53pm On Apr 24, 2018
you de complian? na paper d people with those models de spend for ya side?
luvinhubby:


grin No mind Gazzuz, no so him go dey channel those models come our side. grin
Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Rumplesteelskin: 2:03pm On Apr 24, 2018
mayor2013:


Pls kindly feel free. There is nothing confidential about this. It's not a street business were no proper evidence would be tendered

With this response, you are exactly what they call you to be. Customers shouldn't be treated like this irrespective. Some Nigerians and bad practices are like 5 & 6...sad

12 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by mayor2013: 2:10pm On Apr 24, 2018
Mrdigitech:


Hello Mayor, Although you exposed my confidence details without my permission. I can take this up legally with you and sue you for every penny you got. When I say you are unprofessional. I know what I'm saying...Can't you blur my name? This is one of the many transactions between us...I have my own records. It's a pity I'm not in Lagos at the moment. I will list the various services you perform and the amount I paid...I have an Excel sheet containing all records...Half of which I didn't collect the receipt...I only collected receipts from you for major transactions. I should be back next week...

I use to think you were intelligent enough. How could the reciept be traced to the service rendered to you. Or is your name on a wanted list you actually protecting

1 Like

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by luvinhubby(m): 2:11pm On Apr 24, 2018
b2212:
you de complian? na paper d people with those models de spend for ya side?

Bros i no complain oo. cheesy

1 Like

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by LeJeun3: 2:46pm On Apr 24, 2018


Can't believe I read through.... shocked




4 Likes 1 Share

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by mayor2013: 2:55pm On Apr 24, 2018
wink
LeJeun3:


Can't believe I read through.... shocked





grin grin
Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by kingreign(m): 2:56pm On Apr 24, 2018
LeJeun3:


Can't believe I read through.... shocked





grin
Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Mikkylounge: 5:05pm On Apr 24, 2018
mayor2013:


I use to think you were intelligent enough. How could the reciept be traced to the service rendered to you. Or is your name on a wanted list you actually protecting
You should not have posted that invoice with his details the way you did, Mr Mayor, it was quite unprofessional. You should have either sought his consent first, or blotted out his details,first, before posting it.

7 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by ricki: 5:23pm On Apr 24, 2018
Na wa o
Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by fleksy: 5:36pm On Apr 24, 2018
For all your car mechanical challenges....call me on 08025438389

I offer free consultation. I value helping people and providing solutions.that call would save you a lot cost-wise before repairs

I am based in Gbagada Lagos
Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by fleksy: 5:50pm On Apr 24, 2018
@honmusa is trustworthy and well known. He is savvy at car scanning and understands the nittygritty. Even the Chinese praise him. I was with him few months ago.

He is tested and trusted.

4 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by fishing: 6:49pm On Apr 24, 2018
EgunMogaji:
By the way gents here is how it's supposed to be done.

1) Look at the estimate and look at the final total, see how close they are?

2) Any deviation from the estimate requires authorization from the owner. It's a law.

3) You can request your old parts back unless it's used as a core return.

If you're not doing business like this then I have no respect for you.

I'll charge a non-refundable troubleshooting fee that MAY be applied to the final bill. If you decide to go and do the work yourself or somewhere else then no bad feelings. I think this is one of the causes of bad belle that we see.

I fi I tell you that starter is bad and I changed it and started in not bad then I owe you a full refund for the starter. No questions asked.

The only time for ambiguity is stuff like opening up an engine and then finding that cylinder bores are work out of spec.

Fixing a modern car shouldn't be trial and error and most definitely not on the customer's dime.

#LazyNigerianYouths can make a killing in any industry if they put customer service first and foremost.


We need people like you back home.

They fail to understand that it's not perfection of repairs that counts at times but the impeccable customer service.

This is also the reason why some Nigerians do not engage in preventive maintenance.

Vehicle will be ok before maintenance but after serious issues will surface.

6 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Nobody: 7:00pm On Apr 24, 2018
fishing:


We need people like you back home.

They fail to understand that it's not perfection of repairs that counts at times but the impeccable customer service.

This is also the reason why some Nigerians do not engage in preventive maintenance.

Vehicle will be ok before maintenance but after serious issues will surface.

I'll be home soon. My site is up at TobiMotors.Com though my offerings are limited by design until I am in Nigeria full time. It's a different concept.

1) If I feel that I can't satisfy the customer then I won't take the job.

2) Customer service is job number one.

3) It will not be cheap but there are Nigerians that will value good customer service and "Fix It Once" Repairs.

Buhari/Atiku/Obasanjo can't fix Nigeria, they are just one person. It is the cumulative effort of average Nigerians that will turn the tide. It may not be in my lifetime but it will happen.

I would never in a million years post the name of a client online. Even if I wanted to my fingers won't agree grin

12 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Mrdigitech(m): 7:25pm On Apr 24, 2018
mayor2013:


I use to think you were intelligent enough. How could the reciept be traced to the service rendered to you. Or is your name on a wanted list you actually protecting

You simply need to post the receipt without my name. From the details I should know it is legit. If I deny it, you might be justified by members of the forum to reveal the full details. It's unfortunate that you manage a business with your current mentality and attitude..I also have some copies of your receipts. I just drove to Anambra state today and should be back next week. I wished you had asked me to provide you with proof yesterday...Well, I will next week, including the few I didn't receive a receipt for...

5 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by sooperrescue(m): 8:59pm On Apr 24, 2018
EgunMogaji:


I'll be home soon. My site is up at TobiMotors.Com though my offerings are limited by design until I am in Nigeria full time. It's a different concept.

1) If I feel that I can't satisfy the customer then I won't take the job.

2) Customer service is job number one.

3) It will not be cheap but there are Nigerians that will value good customer service and "Fix It Once" Repairs.

Buhari/Atiku/Obasanjo can't fix Nigeria, they are just one person. It is the cumulative effort of average Nigerians that will turn the tide. It may not be in my lifetime but it will happen.

I would never in a million years post the name of a client online. Even if I wanted to my fingers won't agree grin
Easier said than done. A customer that I once had, bought a Range Rover Sport for 8.8m. I went with him for the inspection and spent 3 hours in V.I for 10k. I was glad to have escaped from him but he bought the car andhe will bring oil and will want me to charge 8k for labour. He will say that is all he has. Ok customer service but when you see how he controls everyone during the service, I begged him to please go to where he can give orders. For this matter, it is difficult to decipher the damages made to the car by previous users. Op, since your car is in order, leave matter and enjoy your ride. Nor be only one man dey raise pikin for Africa. If Mayor did not go through those processes, the right outcome would not have been achieved. Because he did not achieve the final result does not mean that he did nothing. The excessive fuel consumption has stopped and you should also give him that credit. All that you claimed was done by the 17 yr experienced rewire was to go and get the right alternator. Our parts market that is dependent on refurbished parts, is that one a determining factor? Lets close the matter and move on. That was how I was once accused of scamming a guy of 65k in his Hyundai SUV. Since then... I like taking a long walk from such issues.

5 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Nobody: 9:18pm On Apr 24, 2018
sooperrescue:

Easier said than done.

(For you, based on your exposure, education and temperament. Customer service is not something you are born it. It's something that is learned. Some of us work for Fortune 100 companies that have sent us to tens of thousand of dollars worth of training on Customer Service).

A customer that I once had, bought a Range Rover Sport for 8.8m. I went with him for the inspection and spent 3 hours in V.I for 10k.

(You need to review your service and price. Like I said before I choose not to take any job that is not mutually beneficial. It's not by force.)

I was glad to have escaped from him but he bought the car andhe will bring oil and will want me to charge 8k for labour. He will say that is all he has.

(Back to that review your service and price structure thing again. Also, it's how one is dressed that a market woman will ask one to hold her dirty goat while she ties her wrapper. Why didn't go to ELizade and sing them that lullaby? Are you running a charity case or a serious business?)

Ok customer service but when you see how he controls everyone during the service, I begged him to please go to where he can give orders.


(Why are you allowing client to come into your service bay? But it seems that you handled it your way though. No way is wrong or right but there are different ways to skin a Cat)

For this matter, it is difficult to decipher the damages made to the car by previous users.

(My only public issue here is the exposure of a clients name. The other stuff speaks for themselves. I wasn't there and I can't judge.)

Op, since your car is in order, leave matter and enjoy your ride. Nor be only one man dey raise pikin for Africa. If Mayor did not go through those processes, the right outcome would not have been achieved. Because he did not achieve the final result does not mean that he did nothing. The excessive fuel consumption has stopped and you should also give him that credit. All that you claimed was done by the 17 yr experienced rewire was to go and get the right alternator. Our parts market that is dependent on refurbished parts, is that one a determining factor? Lets close the matter and move on. That was how I was once accused of scamming a guy of 65k in his Hyundai SUV. Since then... I like taking a long walk from such issues.

Responses are embedded in the thread.

4 Likes

Re: Guys My Vehicle Was Saved From An Incompetent Nairaland Auto Guru Mayor2013 by Mrdigitech(m): 9:26pm On Apr 24, 2018
sooperrescue:

Easier said than done. A customer that I once had, bought a Range Rover Sport for 8.8m. I went with him for the inspection and spent 3 hours in V.I for 10k. I was glad to have escaped from him but he bought the car andhe will bring oil and will want me to charge 8k for labour. He will say that is all he has. Ok customer service but when you see how he controls everyone during the service, I begged him to please go to where he can give orders. For this matter, it is difficult to decipher the damages made to the car by previous users. Op, since your car is in order, leave matter and enjoy your ride. Nor be only one man dey raise pikin for Africa. If Mayor did not go through those processes, the right outcome would not have been achieved. Because he did not achieve the final result does not mean that he did nothing. The excessive fuel consumption has stopped and you should also give him that credit. All that you claimed was done by the 17 yr experienced rewire was to go and get the right alternator. Our parts market that is dependent on refurbished parts, is that one a determining factor? Lets close the matter and move on. That was how I was once accused of scamming a guy of 65k in his Hyundai SUV. Since then... I like taking a long walk from such issues.

Bro! You are a man of peace. Nice advise you provided... I never had excessive fuel consumption. Although took it to Mayor for tune up, didn't notice any changes. Not saying that to spite him. That's why I didn't raise this issue in the review. I discovered it was my driving habit that was behind it (Short distance driving). Honmusa improved my fuel Economy with the EGR fix and I also serviced the fuel system recently. The result? I drove from Lagos to Anambra state today (About 450 to 500Km) half tank consumed. Used full AC mostly throughout the Journey. Car performed really well...Nice fuel economy...

1 Like

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