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A Nairalander Explains How To Block USSD Service To First Bank Customers - Phones - Nairaland

Nairaland Forum / Science/Technology / Phones / A Nairalander Explains How To Block USSD Service To First Bank Customers (3766 Views)

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A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 12:44pm On Oct 06, 2018
Good day esteemed First bank customers, Do you know It is now possible for you to deactivate ussd service on your Sim in case your phone gets stolen? Oh yes!!!!



The magic code is *894*911#


All you have to do is dial *894*911# from any phone and you will be asked to input the phone number of the sim that was stolen and the ussd service will be deactivated automatically.



For further enquiries on this service, please drop your questions. Thanks

#YouFirst.


Mynd44

2 Likes

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 12:44pm On Oct 06, 2018
Your questions are highly welcome.

1 Like

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by LuciferKristi: 1:00pm On Oct 06, 2018
dingbang:
All you have to do is dial *894*911# from any phone and you will be asked to input the phone number of the sim that was stolen and the ussd service will be deactivated automatically.


Without verification? shocked

So I can dial *894*911# right now & provide any First Bank customer number I like & the USSD service will be disabled?

Just like that? shocked


First Bank will crash soon.

3 Likes

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by BiafranBushBoy: 1:06pm On Oct 06, 2018
Lol... This job description sha
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 1:21pm On Oct 06, 2018
LuciferKristi:



Without verification? shocked

So I can dial *894*911# right now & provide any First Bank customer number I like & the USSD service will be disabled?

Just like that? shocked


First Bank will crash soon.
smiles smiley, dont be mischievous. This is actually a great service since some customers have been victims of their phones being stolen .

1 Like

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by LuciferKristi: 2:06pm On Oct 06, 2018
dingbang:
smiles smiley, dont be mischievous. This is actually a great service since some customers have been victims of their phones being stolen .



Fraudsters will capitalize on this flaw.
I haven't figured it out yet but they will.

There should be a personalized PIN to enable deactivation or activation. For example, *894*911*0000*08060000000#.

That way, only the owner of that number who has the PIN can deactivate or activate the service.

2 Likes

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by nwaobitex: 2:20pm On Oct 06, 2018
LuciferKristi:




Fraudsters will capitalize on this flaw.
I haven't figured it out yet but they will.

There should be a personalized PIN to enable deactivation or activation. For example, *894*911*0000*08060000000#.

That way, only the owner of that number who has the PIN can deactivate or activate the service.


Yea

To just deactivate without any verification is somehow

1 Like

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 2:26pm On Oct 06, 2018
LuciferKristi:




Fraudsters will capitalize on this flaw.
I haven't figured it out yet but they will.

There should be a personalized PIN to enable deactivation or activation. For example, *894*911*0000*08060000000#.

That way, only the owner of that number who has the PIN can deactivate or activate the service.


actually a fraudster is only interested in diverting your funds and not blocking your number from performing transfers. Think ...

1 Like

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by LuciferKristi: 2:39pm On Oct 06, 2018
dingbang:
actually a fraudster is only interested in diverting your funds and not blocking your number from performing transfers. Think ...


Here's a simple example...

*pocohantas disables USSD on mugu's account by dialling *894*911#.

*pocohantas dials mugu & introduces herself as a First Bank staff from the head office who has noticed a problem / potential hack on his account.

*Mugu tries an online transaction & finds this to be true.
(at this point, Mugu panics & his guard is down)

*pocohantas blows more "foneh" & eventually asks mugu to provide his bank PIN as final step / verification.

*Mugu complies.

*pocohantas redials *894*911# & reactivates Mugu's USSD service.

*Mugu verifies this & thanks her.



3 hours later Mugu starts receiving debit alerts...

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Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by Ejadike(m): 2:47pm On Oct 06, 2018
Very good... I don't use firstbank so I'm good
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 2:48pm On Oct 06, 2018
LuciferKristi:



Here's a simple example...

*pocohantas disables USSD on mugu's account by dialling *894*911#.

*pocohantas dials mugu & introduces herself as a First Bank staff from the head office who has noticed a problem / potential hack on his account.

*Mugu tries an online transaction & finds this to be true.
(at this point, Mugu panics & his guard is down)

*pocohantas blows more "foneh" & eventually asks mugu to provide his bank PIN as final step / verification.

]Mugu complies.

*pocohantas redials *894*911# & reactivates Mugu's USSD service.

*Mugu verifies this & thanks her.



3 hours later Mugu starts receiving debit alerts...
its actually good to ask questions just like I posted.

A fraudster cannot reactivate a blocked number through *894*911# code, once its blocked, it can't be unblocked unless the customer visits the branch to unblock it. You will agree with me that a fraudster cannot go to the branch to reactivate back a customer's blocked line as she will be arrested on sight. So you see, your analogy isn't possible.


By the way, first bank is not responsible for a customer who reveals his or her secret information to an unknown person and Firstbank will not call a customer to reveal sensitive details. The bank educates her customers on this every single day never to reveal sensitive information.


Please try to ask questions rather than assuming.

1 Like

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by LuciferKristi: 3:20pm On Oct 06, 2018
dingbang:
A fraudster cannot reactivate a blocked number through *894*911# code, once its blocked, it can't be unblocked unless the customer visits the branch to unblock it. You will agree with me that a fraudster cannot go to the branch to reactivate back a customer's blocked line as she will be arrested on sight. So you see, your analogy isn't possible.


Drop the full details then rather than hold some back.
Your first post doesn't say much.

My example was based on the insufficient information you provided.




@bolded, are you saying pocohantas is a fraudster? grin grin

3 Likes

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 3:21pm On Oct 06, 2018
LuciferKristi:



Drop the full details then rather than hold some back.
Your first post doesn't say much.

My example was based on the insufficient information you provided.




@bolded, are you saying pocohantas is a fraudster? grin grin
dont be silly. I took my time to address you responsibly, you better behave
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by chloride6: 1:20pm On Oct 10, 2018
dingbang

i need to reset my security question and answer but the thing no dey send me OTP .

What do i do?
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 1:50pm On Oct 10, 2018
chloride6:
dingbang

i need to reset my security question and answer but the thing no dey send me OTP .

What do i do?
visit the nearest first bank branch, its done at branch level.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by chloride6: 2:10pm On Oct 10, 2018
dingbang:
visit the nearest first bank branch, its done at branch level.

okay
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by chloride6: 2:26pm On Oct 11, 2018
dingbang:
visit the nearest first bank branch, its done at branch level.

I am currently at a first bank branch. They said it can't be done.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 2:50pm On Oct 11, 2018
chloride6:


I am currently at a first bank branch. They said it can't be done.

which branch is that?
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by chloride6: 3:01pm On Oct 11, 2018
dingbang:
which branch is that?

I was the one that called you.

I've fixed it. The girl didn't know how to do it.

I had to write a letter requesting for my security question to be resetted.

Thanks.

Lemme not mention the branch grin
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 3:40pm On Oct 11, 2018
chloride6:


I was the one that called you.

I've fixed it. The girl didn't know how to do it.

I had to write a letter requesting for my security question to be resetted.

Thanks.

Lemme not mention the branch grin
OK good
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dragnet: 4:57pm On Oct 11, 2018
dingbang:
actually a fraudster is only interested in diverting your funds and not blocking your number from performing transfers. Think ...

do you really mean there's no PIN needed for deactivaton ?

if so, any mischievous person can deactivate a random/known person's ability to transfer funds and the account owner keeps going in and out of bank.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 5:48pm On Oct 11, 2018
dragnet:


do you really mean there's no PIN needed for deactivaton ?

if so, any mischievous person can deactivate a random/known person's ability to transfer funds and the account owner keeps going in and out of bank.
but I wonder why someone will want to randomly deactivate a number belonging to a random customer when he or she doesn't even know the number the customer used for receiving alerts.


Besides, deactivation is only done once and can't be done again for the next three months.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dragnet: 7:59pm On Oct 11, 2018
dingbang:
but I wonder why someone will want to randomly deactivate a number belonging to a random customer when he or she doesn't even know the number the customer used for receiving alerts.


Besides, deactivation is only done once and can't be done again for the next three months.
You don't need to wonder why, mischief makers don't follow logic or reason.

so if a phone is stolen a second, the owner is at risk ?
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 8:11pm On Oct 11, 2018
dragnet:

You don't need to wonder why, mischief makers don't follow logic or reason.

so if a phone is stolen a second, the owner is at risk ?

with this feature, the owner doesn't need to worry about his/her funds being cleared. Its deactivated automatically.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dragnet: 9:36pm On Oct 11, 2018
dingbang:
with this feature, the owner doesn't need to worry about his/her funds being cleared. Its deactivated automatically.
You said deactivation is done once in 3 months, that means if a phone is stolen a second time after the first deactivation, the owner can't deactivate it?
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 10:09pm On Oct 11, 2018
dragnet:
You said deactivation is done once in 3 months, that means if a phone is stolen a second time after the first deactivation, the owner can't deactivate it?
customer can.. By dialling the first contact number and telling them to block his lines.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by Boschh(m): 5:29am On Oct 12, 2018
A 4 pin security pin should be created for this. Otherwise, Hackers that already have details of your account will block you from using USSD codes and finish you under a few minutes.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 5:52am On Oct 12, 2018
Boschh:
A 4 pin security pin should be created for this. Otherwise, Hackers that already have details of your account will block you from using USSD codes and finish you under a few minutes.
wrong.
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by IecheM(m): 6:40pm On Oct 13, 2018
Hello boss, evening sir I can't activate my mobile app any solution?

Cc dingbang

Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by dingbang(m): 7:05pm On Oct 13, 2018
IecheM:
Hello boss, evening sir I can't activate my mobile app any solution?

Cc dingbang
network bro..try some other time..
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by Julius2214(m): 7:40pm On Oct 13, 2018
I made a transaction from the app. (QR payment).
It wasn't successful, but I was debited 1800 naira twice (3600). It happened this afternoon and I'm yet to get a refund.
How do I reach customer care to get my money back?
Re: A Nairalander Explains How To Block USSD Service To First Bank Customers by IecheM(m): 8:01am On Oct 14, 2018
dingbang:
network bro..try some other time..

Okay sir

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