When you run a business or any service, the most important thing that you have to consider is the customer satisfaction. Along with this goes the employee satisfaction which is entirely the department of Human Resource management. In fact, if the employee’s working in an organization will be happy only then they will be able to keep the customer happy and maintain good relations with them. Since, as industries shift from physical to more administrative level, so does the need for a more highly trained staff.
While the human resource sector manages the entire system of building relationships, timely feedback is one of the major concerns of the management. Remember that your clients and consumers are actually the heart of your business. Their advice, opinions, and the feedbacks mean a lot to maintain a good level of your business. However, if they will not listen or responded to, they may not take an interest in taking your services in future.

https://www.guideempire.com/self-improvement-the-importance-of-getting-feedback/