I placed an order on konga.com (R776722952) on the 7th of September 2018 for a home theater system worth N15, 700. The order payment showed up as successful but konga did not create order. I paid with Gtbank usssd code and my bank account was charged for the order.

I contacted Gtbank and they said that the payment was sent successfully to konga. I contacted konga and reported the issue and they asked me to send them a proof of payment which I did. Konga insists that the payment was not received but that they will investigate the issue further with only a suggestion that only GtBank can resolve the issue.

I contacted Gtbank for a refund but they said I should lay a complaint and wait for a response.
It's been more than 3 months and still no solution has been reached. Both companies have been really unprofessional about this issue.

GtBank is rather incompetent to handle dispense error or payment issues

GTBANK can love to disappoint their customers sha!
Nuff said already!

It is well my brother

GT's customer care is not good especially in Ibadan. They talk to you as if you are disturbing them. I went to the GT at bodija road few weeks ago and they way they were arrogantly directing customers(including an old man whose pension has not been refunded by the bank) from one table to another was annoying...they need training. and as for access bank, continue removing my small money as if you are the one that put it there just continue. the day I will enter your office, you will think it is storm.