If you put this at the back of your mind or share it with your sales rep.... It will help customer relations better..... Many already know this but I thought I should share!


Lalasticlala

I like this!

cooldipo:
If you put this at the back of your mind or share it with your sales rep.... It will help customer relations better..... Many already know this but I thought I should share!


Lalasticlala

Yes customers are the king in business because they are a major stakeholders. No doubt you've heard the slogan "The customer is always right.”Unfortunately, it's wrong and misleading. Clearly the customer is not always right. Customers make unreasonable requests and have unreasonable expectations. Customers may not understand your company and what you can and can't do for them however they are not always right.
The following are justifiable reasons why customers are not always right. It goes with some explanations and possible solutions.
1.The business may have limited resources: As a employer of labour, you and your employees have limited resources. You have limited time, money, energy and even patience. The ugly truth is there are some customers who will never be satisfied, no matter how far you bend over. No matter how much time you dedicate, these customers will still be unhappy with what you provide. You can never please them at all what you should do is to move on as the business was not set up because of customers alone. You also meet the needs of hundreds of other customers, as well as support your employees. It’s actually irresponsible to continue pouring yourself into one customer at the expense of other people.
2. The slogan makes employee miserable: There will always be nasty, abrasive, grumpy customers, especially if your business serves a large number of people. If you deal with 100 customers per week, there’s a good chance that ten of them will have woken up on the wrong side of the bed. Some may just frustrate the effort you make as an employee of an organization. At times may bosses do not care provided money comes in. This phenomenon makes worker miserable. Bankers and other persons can relate to this kind of scenario.

3. Customers are not experts: Who knows your product or service best? You and your employees. There will be times when a customer thinks they are the expert. When they assume that something is supposed to work a certain way. When they presume to know how to run your business.This can reach ludicrous proportions. A man or woman who is upset that his mobile phone won’t well. The woman who is frustrated that her car won’t drive autonomously. At times when a customer is frustrated because your product doesn’t do exactly what they thought it did or when the customer destroyed your product by using it improperly then tend to go crazy. Depending on your industry, it can actually be dangerous to let the customer think they’re always right.
Rather than acting like the customer is always right, a better solution is to treat your customers like you are the expert. Obviously, don’t do this in an obnoxious or arrogant way, but in a helpful way. Help them understand the best ways to utilize your product or service. Help them see that your product or service is to be employed in a particular way.This will keep you from going crazy and result in happier customers.

Nice submission

Very apt