FRONT DESK OFFICER



JOB DESCRIPTION

The Front Desk Officer provides timely support to Customers to ensure that they are satisfied with the product or service and ensures that any complaints and queries are dealt with promptly.



JOB RESPONSIBILITIES

* Prioritizes and supports customer enquiries via email in timely manner.

* Handles incoming calls and refers callers to appropriate department or personnel.

* Solves customer problems relating to the product or service in a timely manner.

* Assists in office administrative duties including answering and fielding telephone calls, word processing, and document filing, faxing and scanning.

* Conducts arrival and departure in all areas of the front office by receiving and attending to clients/visitors.



DEGREE REQUIREMENTS/QUALIFICATIONS

* HND/BSC (or equivalent) in Business Administration/Management Studies, Consumer Studies or Marketing, secretarial studies.

* Chartered Member status with the Institute of Customer Service (ICS) will be advantageous.



ADDITIONAL SKILLS

* Previous experience in a customer focused role.

* Excellent communication skills – written and oral.

* Meticulous, accurate, well-organized and efficient with strong inter-personal skills

* Must be computer literate.



Apply using the link http://application.lonadek.com/